New Sliding Glass Door - Photos of bright white door is misleading
The door itself is sturdy and functions well. The color doesn't seem to be the white that others have uploaded or what is actually shown in the Home Depot product photos. I was looking for a modern slider true white. The screw holes that are used to adjust on the inside interior view are visible unlike the photo from Home Depot.
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4 found this review helpful
Jan 5, 2016
Satisfied with this door
I needed to replace a rotting Pella french door to my patio, and searched for several weeks before deciding on this door. Because my house is accented with wood everywhere, the interior wood grain was the selling point for me, and I am glad that I chose this door instead of a cheaper alternative. *The interior wood feels very 'plastic-like' but the color is a light, almost maple color. It can be stained to match whatever before installation (have to lay it down so the stain doesn't run or streak).
I purchased the door and had it shipped to my local HD (Brighton, MI) and was surprised at how well it was packaged upon pickup. The door comes upright on a pallet, and is braced on sides with diagonal 2x4's, then completely wrapped in cellophane. It also has plastic handles attached to the sides for easy moving.
I got it home and had a neighbor help me unload it. (IT IS HEAVY- don't let your ego break a new door.) A friend and I were able to remove the old door and install the new door in a day (about 6 hours). Installation is pretty straightforward: the most difficult part is lifting and setting the door into place. The door looks great and locks well. It has been installed now for 6 months and I have no complaints.
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DIY
Recommended
8 found this review helpful
Sep 1, 2015
Great look, great price!
Sliding glass door was taken from store to my house, then up to camp the fallowing day. Installed by my son and I and he did all the rest of the work. Looks great and the door slides like a sled on snow. Smooth... Great look! Great quality! Very happy with this purchase!
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DIY
Verified Purchase
Recommended
3 found this review helpful
May 19, 2015
Well-made sliding doors
My husband and I installed this door ourselves. It is a very heavy door so you will need 2+ people to help move it and set it in place.
I had researched and looked at quite a few doors including the brand names and chose this door because it felt really solid and was a very nice looking door. We chose the 15 panel with the grids between the glass and the low-E and also liked that it had the deadbolt. These doors have the same, or more features as the name brands and seem to be the best value for the price.
We did have the key issue as mentioned in previous reviews where we weren't able to get the key out of the lock once everything was installed. I went online to the manufacturer's website and couldn't find anything about it and since It was a Sunday, their office was closed until Monday. Not wanting to leave the key in the door all night, my husband removed the lock and found that the locking mechanism was upside down (locking collar turned is what I think he said). I don't know if this is something the factory does so the key doesn't fall out and get lost during transit, but I do think they should mention it on their website and also in the paperwork because it was a bit frustrating when you can't get it out and think it's broken.
Overall, we are happy with the door. We installed it in place of a window and love how it completely changed the look of the room.
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DIY
Verified Purchase
Recommended
37 found this review helpful
Dec 2, 2014
Disappointed
I ordered a Master Piece patio door on-line from Home Depot, and had it delivered to local store. It came packed very well in plastic wrapping, cardboard, and 2x4s.
1) I noticed two small dings and a staple stuck in the door. I didn’t notice until I had the door completely unpackaged and about to install.
2) There’s a sticky haze on the inside and outside of just the top half of the glass. I didn’t notice until after the door was installed and the sun was shining through. I assumed it would come right off easily. It did not.
3) The local Home Depot would do nothing, and said call Master Piece or the Home Depot 800 number for on-line orders.
4) Master Piece would do nothing. They said clean it, and too late you’ve installed it. Oh but you could have returned it if you hadn’t installed it already. We are very sorry and apologize for your inconvenience.
I installed myself with the help of a friend. There are no issues with the install—the door is working fine otherwise.
Now I’ve took off from work, made arrangements for help (needed for a 250 pound door), unwrapped, and about to install---and now sto? Home Depot and Master Piece will tell you sorry you shouldn’t have installed. But what they won’t directly say is, “We are not at all concerns about your loss of time or money should you decide to return the door, and we know it won’t be easy for you to do.” Returning this is not so simple for this type of item. It’s not like returning a tool.
The dings were covered by cardboard even after unpacking most of the materials. I didn’t notice the haze, and would have assumed it would come off easily—it did not. See pics for yourself.
Given this information decide for yourself whether to order a Master Piece door from Home Depot.
My recommendation would be this. Don’t order a Master Piece door. Their customer service was not the least bit concerned. Don’t order large items from Home Depot on-line. This is not new condition. Not for a $550 item. Neither Master Piece nor Home Depot would do a thing after contacting them.
Best regards
Jerry Simmons
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DIY
104 found this review helpful
Jul 22, 2014
Well crafted patio door
This door was professionally installed using home depot's installers. The workers were great in getting the door in with little difficulty and commented that this door is good and solid and better than others that they have installed. The door looks and operates great, slides with ease and has an added lock feature which is especially nice if you have small children, as they will not be able to unlock the door by using only the handle.
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Recommended
27 found this review helpful
Jun 15, 2014
Fabulous doors
These doors are solid, quiet, insulating and very nice looking at a great value.
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Recommended
8 found this review helpful
Oct 29, 2013
Door Stopped Locking After One Month
While the look of the door is great, and we were glad to get rid of our old drafty single-paned patio door that wouldn't lock, this one won't lock now either! It has only been a month in use and the lock doesn't line up with the hole in the frame anymore. It isn't a key problem, it doesn't lock from the inside either using the deadbolt-type lever. The only thing we can do now until Home Depot answers our email is to lock it using the auxilliary bolt that keeps it from being taken out of the track. Unbelievably inconvenient, we can't go out the door and go someplace and lock it behind us... and as a kicker, it didn't come with a screen door either. I guess that's what you get for under $800.
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DIY
8 found this review helpful
Aug 31, 2013
Someone said it; you get what you pay for.
First off, the door opens and closes just fine. However, in order to get the door to latch/lock the catch needed to be shimmed out with washers. Now when the door is closed, it barely makes it past the weather strip. Guess we will see how it works in the winter time. 2nd, and speaking of weather stripping, this constantly comes out require a screw driver to push it back in. This last for a day or two then has to be done again. See attached pictures. I would steer away from this door and would not have bought it knowing what I know now. Oh, the warranty, read carefully. You need to send a letter with said issues. Also, this was installed by a reputable window/door company.
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DIY
47 found this review helpful
Dec 11, 2012
Great Door
I bought this door to replace an Anderson wood slider that couldn't handle the north-facing exposure (rotted.)
My installer refused to read directions but had good gut instincts to get the job done right.
The door feels "massive" - like a "bank vault". I am happy I bought it.
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DIY
Recommended
29 found this review helpful
Mar 28, 2024
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Verified Purchase
Mar 27, 2024
Great door. Love the finish and quality
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Mar 13, 2024
The third party deliver was a pain, but once the door was finally delivered, I am very happy with it. Really like that the composite material will not rot like some wood doors will, and the built in blinds work great.
Easy installation and door glides easily.
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Verified Purchase
Mar 13, 2024
Solid well made, delivery was good packed very well. Very happy with this product.
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Verified Purchase
Mar 9, 2024
Great looking door, missing parts.
We received our order promptly, in good condition. My carpenter showed up to install it when we realized it was missing the screws and caps to cover the screws to install. Hopefully I can rectify this with HD. Otherwise in happy with the door.
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Mar 7, 2024
Easy to install, good quality. Only issue we've had is the lock isn't quite lining up and catching very easily. Other than that, happy with it!
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Verified Purchase
Mar 7, 2024
You’ll have to replace the lock.
The door is fine, but the lock is unreliable and will need to be replaced.
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Mar 6, 2024
good door but bolt lock doesn’t lineup
In order to lock the bolt lock, you have to open the door a little bit, so it’s not completely the best. Home Depot would not stand behind it.
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Recommended
Mar 1, 2024
Great solid door. Nice that it comes all assembled and its a quick install.
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Verified Purchase
Feb 28, 2024
I received the door and it was wrapped in cardboard and cellophane plastic, once my contractors arrived and took it out of the box, it was much to my surprise that this door was installed once before. There are scratches on the exterior door frame for the sliding door and the track has two divots in it from someone prying up on the door. Although the in store experience is good, I am not happy with the quality of goods that the Home depot has delivered to me at all. This is the second door that I received damaged. Since my contractors were there and they already removed my existing door I was forced to have them install the damaged one. The door was not new. I paid for a new door.
Thank you
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Verified Purchase
Feb 21, 2024
Seals around the glass must be broken as every day I have to wipe off the water a couple of times, the door has a scrape on the exterior leading me to believe it was dropped at some point and returned , then shipped to me so I incured the installation expense and now trying a second time, having to pay for the install again. I have to return the door after I pay for another one , get it delivered and installed, then find out if the door is satisfactory, I am not pleased and truly hope the 2nd door isnt damaged.
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Verified Purchase
Feb 21, 2024
I was exactly what we wanted. It first perfectly where is was installed.
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Verified Purchase
Feb 21, 2024
The door would be better if the Sliders to open and close. The blinds were not restricting the opening of the door as much as it does. Otherwise, the door works as it should.
We purchased the door one time and had to return the first one due to damage upon delivery during transit. Home Depot made that fairly simple and easy.
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Verified Purchase
Feb 16, 2024
The built in blinds makes the door look elegant.
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Verified Purchase
Feb 14, 2024
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Verified Purchase
Feb 14, 2024
Great quality. All functions operate smoothly. Looks nice.
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Verified Purchase
Feb 7, 2024
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Verified Purchase
Feb 7, 2024
Not white. It’s cream colored and contrasts horribly with white trim. Locking mechanism requires brute force to connect unless you add washers to the locking connector as a hack. And removing labels from the glass will take years off your life. The adhesive is horrific. It does open and close smoothly and the blinds are working well. It’s installed and in use so we are stuck with it but I’d buy something different given another chance to do so.