I bought 4 sets of these for (2) 48"x80 3/4" closet openings The front and back face of the door panels looked fine, no complaints. The issue is with the top and bottom framing material. As you can see from the attached photos the material looks like cardboard. The factory predrilled holes for the pivot hardware are not centered and out of alignment. The doors won't track correctly and the faces don't match when closed. I would have returned them. Unfortunately I painted most of them before installing.
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Response from Masonite DoorsDec 28, 2020
Thank you for your feedback, Mark. We sincerely apologize about these inconveniences you have experienced with the Roman 2-Panel Round Top Primed White Hollow-Core Smooth Composite Bi-fold Interior Door. We strive to provide top quality product and are disappointed to hear that you received doors that do not properly reflect the standard that we expect all of our customers to have. If you would like to file a warranty claim on this door unit, we highly encourage it by accessing the link below: https://masonite.insightpro.com/#/page/online-inquiry If you have any additional questions, please don’t hesitate to contact us directly at 1-800-663-3667 from 9:00AM to 5:00PM EST.
1 found this review helpful
Jul 14, 2020
First-timer review. I bought two doors for a closet to replace some aging ones. Before you begin:...
First-timer review.
I bought two doors for a closet to replace some aging ones.
Before you begin:
- You will need to pay attention and make sure all parts match up.
- A second set of hands is highly recommended.
- I highly recommend removing any clothes or items you don't want getting dirty from the closet so the mess from any drilling doesn't get on them.
- Tools I ended up using: drill driver to enlarge the hole,impact drivers for all the screws and pilot holes, a flat screw driver for adjusting the doors' height from the bottom, a pencil for marking all the holes, and a flashlight which came in handing when adjusting the doors from the bottom due to the carpet being a little higher than the jamb bracket.
- All in all, almost three hours to install two doors alone, including cleaning up.
Both doors came with slightly different sets of parts and directions. One set had the extra set of directions for the door pivots installation on a small piece of paper. The other set had the directions printed on both sides of the plastic bag that contained the parts (so be sure to check before ripping any bags open). One package also had a extra part. The top track for one door was painted white. The other was unpainted. The directions make no mention of which screws go with with part. On top of that, both sets came with screws that did not look the same. For example, what eventually turned out to be the screws for the top track were flat head in one set, and pan head (round-shaped at the top) in the other set, leading me to momentarily panic that I had used the wrong screws on the first track.
Pivots were the most challenging part. When installing them, the top part of the door on one of them came loose. I had to repair it with some wood glue and it seems to be holding up fine. I also had to open up the same pivot in order for it to fit flush. The holes were also so tight that the top pivots, which are spring-loaded, would often get stuck after being installed with light taps. This made installation very difficult at times, especially when adjusting the bottom pivot. I had to use pliers to loosen them up often.
The doors work. Nothing special. Due to the issue with the top of one door being weak, having to enlarge the hole on it, and the non-matching parts, I feel that quality control is lacking.
But they work.
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Recommended
2 found this review helpful
Apr 9, 2019
These doors replaced my outdated aluminum shutter doors for my linen closet. It gave a whole new ...
These doors replaced my outdated aluminum shutter doors for my linen closet. It gave a whole new look to the space and did the job for the cost. Was very simple to install, even for most non-handy DYI type folks. I'd recommend these to anyone looking to update their doors on a budget.
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Verified Purchase
Recommended
2 found this review helpful
May 29, 2024
Professional staff - extremely helpful.
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Verified Purchase
May 29, 2024
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Verified Purchase
Apr 25, 2024
I was very disappointed to see that the inside edges of the bifold panels were not finished and primed, which caused me a lot of extra work. Also, why weren’t the bottoms and tops finished and primed? I called the Masonite help number and they told me to go to the Home Depot store to get a purchase order number from you so I can get a partial credit
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Response from Masonite DoorsApr 26, 2024
Thank you for your feedback. We are very sorry to hear that you are not fully satisfied with the quality of the 24 in. x 80 in. 2 Panel Roman Round Top Primed White Hollow-Core Smooth Composite Bi-fold Interior Door and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
Apr 17, 2024
Hollow core , cheaply made , on one door, the inside edge was not even sanded
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Response from Masonite DoorsApr 17, 2024
Thank you for your feedback. We sincerely apologize about these inconveniences you have experienced with the 24 in. x 80 in. 2 Panel Roman Round Top Primed White Hollow-Core Smooth Composite Bi-fold Interior Door. We strive to provide top quality product and are disappointed to hear that you received doors that do not reflect the standard that we expect all of our customers to have. If you would like to file a warranty claim on this door unit, we highly encourage it by accessing the link below: https://masonite.insightpro.com/#/page/online-inquiry If you have any additional questions, please do not hesitate to contact the warranty department at 1-866-550-8923. Sincerely, Masonite
Verified Purchase
Apr 3, 2024
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Verified Purchase
Jan 31, 2024
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Verified Purchase
Nov 29, 2023
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Verified Purchase
Nov 15, 2023
The panels themselves werent bad. Though they are tender and do not tolerate bumps well. The hardware was less attractive and sturdy than the 60 year old stuff I was removing. One piece actually broke during installation. Maybe I was expecting more than I should have for the $110,00 price point, But I had better expectations
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Verified Purchase
Sep 16, 2023
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Verified Purchase
Jul 28, 2023
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Verified Purchase
Jun 29, 2023
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Verified Purchase
Apr 5, 2023
Ok… height adjustment screw keeps screwing in, which means the...
Ok… height adjustment screw keeps screwing in, which means the door keeps lowering and falling out of tracks
Other than that, its fine
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Verified Purchase
Feb 22, 2023
Sorry workman ship
Can not hang doors because holes are not right
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Response from Masonite DoorsFeb 23, 2023
Thank you for your feedback, HomeDepotCustomer. We sincerely apologize about these inconveniences you have experienced with the 24 in. x 80 in. 2 Panel Roman Round Top Primed White Hollow-Core Smooth Composite Bi-fold Interior Door. We strive to provide top quality product and are disappointed to hear that you received doors that do not properly reflect the standard that we expect all of our customers to have. If you would like to file a warranty claim on this door unit, we highly encourage it by accessing the link below: https://masonite.insightpro.com/#/page/online-inquiry If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
Dec 19, 2022
Not good
I bought two of these and both had the same problems. 1, neither came with the piece to connect the tracks to make one. 2, the plastic cylinders you install in the top of the door that go in the track have little springs in them. Once installed in the predrilled holes, the springs lock up and do not work, so now you cannot make any adjustments, and installing and removing the doors is a complete pain. I should have stuck with the JELD-WEN doors, they actually work.
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Response from Masonite DoorsDec 19, 2022
Thank you for your feedback, Brandon712. We are very sorry to hear that you have had this experience with the 24 in. x 80 in. 2 Panel Roman Round Top Primed White Hollow-Core Smooth Composite Bi-fold Interior Door. Masonite is dedicated to providing exceptional product and service and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Nov 16, 2022
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Verified Purchase
Oct 13, 2022
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Verified Purchase
Sep 3, 2022
A little challenging to install, otherwise it's fine.
A little challenging to install, otherwise it's fine.
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Verified Purchase
Sep 2, 2022
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Verified Purchase
Aug 4, 2022
Slightly warped but good for the price. I let them...
Slightly warped but good for the price. I let them lay flat for 2 weeks before installing them. It helped flatten them out but still not perfect.
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Verified Purchase
Jul 20, 2022
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Verified Purchase
Jul 12, 2022
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Verified Purchase
May 12, 2022
I tried to trim 1.5” off the bottom but hit...
I tried to trim 1.5” off the bottom but hit the hollow core. My bad…I should have realized these doors can not be trimmed.
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Verified Purchase
1 found this review helpful
May 4, 2022
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Verified Purchase
Apr 27, 2022
It’s a great looking door. Easy to install. The client...
It’s a great looking door. Easy to install. The client chose a different model
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Response from Masonite DoorsMay 4, 2022
Thank you for your 5 stars, Great Door! We are pleased to hear that installation was done with ease and that you are enjoying the 24 in. x 80 in. Roman 2-Panel Round Top Primed White Hollow-Core Smooth Composite Bi-fold Interior Door. Should you need any assistance with your door, please feel free to reach out to the Masonite Consumer Helpline from 9:00AM to 5:00PM EST by emailing us at helpline@masonite.com.
Verified Purchase
Apr 19, 2022
Pivot hardware didn’t readily fit into the pre-drilled hole. When...
Pivot hardware didn’t readily fit into the pre-drilled hole. When forced it compressed the springs and wouldn’t operate. Had to buy new hardware and bore out the holes more.
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Response from Masonite DoorsApr 20, 2022
Thank you for your feedback, HomeDepotCustomer. We are very sorry to hear that you have had this experience with the 24 in. x 80 in. Roman 2-Panel Round Top Primed White Hollow-Core Smooth Composite Bi-fold Interior Door. Masonite is dedicated to providing exceptional product and service and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
Apr 18, 2022
Great bifold no real problems
As expected, good quality sized correctly. Other brand stores told me this classic design was no longer available, so thank you Home Depot for coming through. The track hardware has a different spring end tension device that fills the interior of the track meaning the track screw head sits too proud so I had to wrangle up a lower profile screw but it was a minor annoyance. I’ll check with the store just to make sure I’ve installed it correctly. The only other difference from other similar purchases in the past was the arch panels were on the inside too which don’t get scene, but that may be the current configuration for bifold doors, I’m not sure. The inside doesn’t get exposed to viewing.
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Verified Purchase
Customer review from homedepot.ca
Mar 22, 2022
Be careful adding the wheel on the top not to...
Be careful adding the wheel on the top not to drill the it too deep.