We appreciate your feedback and apologize for your inconvenient experience with this product. The most important function of any locking mechanism is deterrence. Security and quality are very important to us, and we design and rigorously test our products using real-life inspired tests to ensure they provide reliable security and deterrence for many years. For more information regarding this product, or any others from Master Lock, please contact our Customer Support at 800-464-2088 US, 1-800-227-9599 CAN