I hate that the Bluetooth feature no longer works with this smoker.
by
Response from Customer SupportMay 20, 2024
Thank you for sharing your feedback. The analog unit you have listed doe not have Bluetooth. If you have a older unit please make sure you are using the grey app on your device.
Customer review from masterbuilt.com
May 1, 2024
by
Verified Purchase
May 1, 2024
by
Verified Purchase
May 1, 2024
Easy to assemble. Just follow directions. Be sure to get a cover for it.
by
Verified Purchase
Apr 24, 2024
by
Verified Purchase
Apr 24, 2024
by
Verified Purchase
Apr 21, 2024
Bad heating elements
I had a master built smoker since 2022 that was gifted to me . It wasn’t getting hot so i bought another one. I had to get a heating element in Sept of 2023. We often use our smoker for chicken and uses the highest temperature. Now we’re having the same issue. We have to use a different brand for us to use it without burning it out.
by
Response from Customer SupportApr 24, 2024
Thank you for the feedback. A customer support representative will be reaching out shortly.
Recommended
Customer review from masterbuilt.com
Apr 17, 2024
This Smoker was easy to assemble and put into use.
by
Verified Purchase
Apr 10, 2024
Temp varies 75-100 degrees.
by
Verified Purchase
Apr 9, 2024
Not Bad for the money
This is my first ever smoker. I have had it for about 3 years now, and I use it as a aid to my grill that
I normally smoke with that does not have a offset on it. This smoker basically is a outdoor oven with a box
for wood chips to put some smoke flavor in your food. If you know how to cook in the oven, you can cook on
this. The temp does not get higher than about 300- 350 on max and drops to a good 250 275 once food is
added. But hey we smoking baby we here for low and slow.
The paint does peel, but I didn't buy this for it stay pretty. I bought it smoke my food.
Pros- tender juicy chicken, ribs, burger, pork chops etc. If you know how to BBQ you will produce greatness.
Light weight, easy to assemble. Came with a cover.
Cons- Cord gets hot sometimes (main concern), Small space overall and in between racks,
easy build up of drippings, makes for difficult cleaning. smoke box small, so you have to manage the wood
chips often to get deep smoke flavor and ring on those thick cuts of meat.
All and all for my first smoker, Im satisfied for the price. If you learn the capabilities of your equipment
you can produce tender juicy meat packed with flavor. Be patience and watch food closet to the heating
element. You will be fine.
by
Response from Customer SupportApr 11, 2024
Thank you for your positive review! The max temp for this unit is 275F. Cosmetics do not impact the quality of the unit, this will depend on maintenance, usage and storage. However, we do understand your concerns with the cord. We were unable to locate a customer profile for you and recommend that you submit a contact-us form on our website. One of our representatives will be more than happy to assist you further! The link is listed below. https://www.masterbuilt.com/pages/contact-us?_gl=1*n9mzwb*_up*MQ..&gclid=Cj0KCQjwlN6wBhCcARIsAKZvD5jY0NiVDFoLWO-O2iM7NWP6T2JNmNWcVoEpNxCKlBEqL4-DA9s9YAMaAuSkEALw_wcB
Recommended
Customer review from masterbuilt.com
Mar 9, 2024
Not recommended
I have owned this unit for two years. I have used it about 15 times. The unit no longer turns on. I was never satisfied with the outcome of the food I smoked. Not recommended.
by
Response from Customer SupportMar 12, 2024
Thank you for taking the time to review your product. We are sorry to hear you are experiencing these issues. A case has been created and a customer service representative will be reaching out shortly.
Customer review from masterbuilt.com
Mar 4, 2024
Great food but product lacks quality.
I bought this and the first time i used it the door warped and has to be lifted up to shut and the gauge showing the temperature is not working
the temperature isn't working properly. Awesome taste tho.
by
Response from Customer SupportMar 4, 2024
Thank you for taking the time to review our product. We sent you an email to further assist you.
Customer review from masterbuilt.com
Feb 22, 2024
Works amazing I smoke so much with it
[This review was collected as part of a promotion.] Got this as a gift for Christmas 2023 and love it. Been smoking while chickens,ribs and even a entire turkey 15 lbs.works as good as my old lp gas one.
by
Recommended
Customer review from masterbuilt.com
Feb 16, 2024
Good base platform
[This review was collected as part of a promotion.] It is a good product. If you plan on modifying your smoker this a good product to work with. It has multiple replacement parts.
by
Recommended
Customer review from masterbuilt.com
Feb 16, 2024
Basic smoker that does the job well
[This review was collected as part of a promotion.] I have purchased two of these units (one for me and one for a friend). Replacement parts are easy to get thru Masterbuilt. I added lava lock strips to door edges to minimize smoke departure. I use this unit weekly for family size cooks. Everything from chicken, beef, pork, salmon, veggies, even eggs. Gets the job done at a reasonable price. Element and analog dial should be replaced after about 52 uses on average for me. Body holds up well. I recommend buying a cover for it.
by
Recommended
Customer review from masterbuilt.com
Feb 16, 2024
Super great smoke
[This review was collected as part of a promotion.] My son gave this to me for my birthday. Never used one. Simple to use, easy to clean, resulting in a tasty end product. Love it. Many thanks my son. 😋
by
Recommended
Customer review from masterbuilt.com
Feb 16, 2024
Really cool!
[This review was collected as part of a promotion.] I bought this last summer and it has been so fun to use! It is so easy to use and does an amazing job! This smoker is built very well and seems like it will last a long time. But, if/when it can no longer be used, I will be buying another Masterbuilt product. This is my 1st smoker and I enjoy it immensely! Thanks you for a fun, quality product!
by
Recommended
Customer review from masterbuilt.com
Feb 16, 2024
Better than eating out
[This review was collected as part of a promotion.] I have had my smoker for a couple of years, actually I am on my second electric smoker, and I have cooked pork, chicken, and beef in it. I love the ease of setting it and basically forgetting it, except to add wood, which is easily done from the outside so I don't have to open it and lose smoke or heat. I have complete control of the amount of smoke because I don't like things over smoked, and even one of my daughters prefers what I cook in the smoker over well known restaurants. Just this past week I smoked a turkey boneless turkey breast to make a copycat sandwich that another daughter had eaten in Nevada. I love the control that I have over the entire process of cooking on my electric smoker and I cannot thank you enough for creating such a product that is small enough for the average family to use and easy enough to where it isn't stressful.
by
Recommended
Customer review from masterbuilt.com
Feb 16, 2024
Good results
[This review was collected as part of a promotion.] I’ve had this smoker for 2 years. It’s been great, easy to use and now that I know how to use it, everything comes out great.
by
Recommended
Customer review from masterbuilt.com
Feb 13, 2024
heating unit blows fuses does not work.
[This review was collected as part of a promotion.] After prr-season it started blowing fuses heating unit not working right.Will never buy Masterbuilt product again.
by
Response from Customer SupportFeb 14, 2024
Thank you for your feedback. We are so sorry to hear you are experiencing these issues. A support case was created and a representative will be reaching out to you shortly. Please respond back to the case for further assistance.
Customer review from masterbuilt.com
Feb 12, 2024
Great Product! Nice starter smoker!
[This review was collected as part of a promotion.] Purchased this smoker as a gift for my Father. He wanted trying smoking meats and he has loved this product. Very simple to assemble as well! All around very happy with the product!
by
Recommended
Customer review from masterbuilt.com
Feb 11, 2024
Don’t waste you’re money.
Trash, door hinges broke off on the first day. Won’t hold a steady temp. Very thin/cheaply made.
by
Response from Customer SupportFeb 12, 2024
Thank you for your feedback. We are so sorry to hear you are experiencing issues with your grill. Please make sure your product is registered by going to our product registration page.Once completed please then use our live chat option for immediate help Monday-Friday from 9am to 4pm EST. You can find our live chat by going to our website and clicking on our chat bot circle at the bottom right section of the page. Another option for further assistance is to fill out our contact us form on our website so our Customer Support team can reach back out to help you! The links are provided below for both the product registration and the contact us form.
https://www.masterbuilt.com/pages/product-registration
https://www.masterbuilt.com/pages/contact-us
Customer review from masterbuilt.com
Feb 10, 2024
VERY EASY TO USE
[This review was collected as part of a promotion.] HAVE HAD IT FOR YEARS. WORKS GREAT. BUT MY DISPLAY WENT OUT SEVERAL YEARS AGO, BUT I STILL USE IT.
by
Recommended
Customer review from masterbuilt.com
Feb 10, 2024
JUNK
[This review was collected as part of a promotion.] I bought this over a year ago and the thing now will not work it is a Peace of junk.
by
Response from Customer SupportFeb 12, 2024
Thank you for your feedback. We are sorry to hear you are experiencing these issues. A representative will be reaching out to you. Please respond back to your support case for further assistance.
Customer review from masterbuilt.com
Feb 9, 2024
Great portable smoker!
[This review was collected as part of a promotion.] I bought one for both homes one in Florida and one for Ohio! Before I downsized from 10 acres and an 8 x 8 Foot walk in cooler, turned in to A Smoke House and used to smoke up to 200 lbs. of Salmon at A time for a Fish market.I missed my Smoke House , So I did some research and bought a Masterbuilt 30 inch and Just love it. I still smoke salmon, chickens ,pheasants, Ribs, Pork butts, and home made sausage.
by
Recommended
Customer review from masterbuilt.com
Feb 9, 2024
Time to reconsider
[This review was collected as part of a promotion.] A couple of years ago I owned this smoker. I tried to up my smoking game by going to other brands of gas and then to charcoal smokers
Of the 3 smokers, it turns out that for my needs, I should have stayed with the Masterbuilt. The food always came out perfectly cooked because it was easy to manage the temperature, which I believe is the key to a great smoke.
I will again be looking to buy another Masterbuilt electric smoker this spring.
by
Customer review from masterbuilt.com
Feb 9, 2024
Does the job to get your feet wet
[This review was collected as part of a promotion.] Holding up well. The paint has flaked quite a bit and I’ve replaced the internal parts over time. I also wish the smoke outlet was a little bit bigger to avoid having food taste over smoked.
by
Response from Customer SupportFeb 12, 2024
Thank you for taking the time to review our product. We appreciate your feedback regarding the analog smoker. Our warranty does not cover paint as it may burn off during use. We would recommend cleaning with mild soap and water. You may condition with cooking oil. We are always looking for ways to approve our products and will pass your feedback along. If we can be of assistance please reach out to us by filling out the contact us form on our website or by our live chat option Monday-Friday.
Customer review from masterbuilt.com
Feb 9, 2024
Simple and Efficient!
[This review was collected as part of a promotion.] I've had this smoker for 2 years now. For smoking, it doesn't get any easier than this. Figuring out where the temp needs to be on the dial is going to be your only challenge, but that is not difficult. I was nervous about smoking a Thanksgiving Turkey in 20 degree weather but it really didn't take much more time during warmer conditions. The only downside is that it doesn't smoke as well when you are trying to do lower temps but there are ways to overcome that. For the price and the way it's held up, I will go with the same model again whenever this one needs to be replaced.
by
Recommended
Customer review from masterbuilt.com
Feb 9, 2024
Great value in a smoker!
[This review was collected as part of a promotion.] I purchased this smoker to increase the amount of smoke I could get into my food and man does it do that! Great price too. I was tired of my old pellet grill not working probably. This one has really stable temperature where my pellet grill was all over the place. A+