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Customer Reviews for Masterbuilt 30 in. Electric Analog Smoker in Black with 2 Racks

Internet #312911434

Model #MB20077618

Store SKU #1005252119

  • Learn the art of smoke with this entry level smoker
  • 354 sq in of smoking space to feed family and friends
  • Removable wood chip tray for easy clean up

Customer Reviews

  • 4
    out of 356 reviews
  • 76% recommend this product
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Showing 1-30 of 356 reviews
EXCELLENT SMOKER EASE OF USE
[This review was collected as part of a promotion.] IM A CERTIFIED LOVER OF THIS PRODUCT,IT DELIVERS A FLAVOR, SO TASTY TO THE FOOD,WITH ALMOST NO EFFORT,PRODUCT IS BIG ENOUGH TO PREPARE A SMOKED FEAST, FOR UP TO 5 PEOPLE AND UTILIZES ELECTRICITY & WOOD CHIPS,NO MORE,CHARCOAL SMOKE IN YOUR FACE
by
    • Recommended
    Great smoker food turns out great!
    [This review was collected as part of a promotion.] Smoking ribs for July 4.
    by
      • Recommended
      First Cook was Great
      [This review was collected as part of a promotion.] Smoke a 9lb pork butt on my Signature Series smoker and used cherry wood for smoking. It turned out great.
      by
        • Recommended
        No replacement parts
        Came w a crushed door & still hasn’t been replaced
        by
        Response from Customer SupportAug 3, 2023
        Thank you for the feedback. We are sorry to see your unit arrived damaged. I do see that a representative is assisting you with your case. Replacement parts will be provided.
        • Verified Purchase
        Paint bubbled/wrinkled/peeling up!!!
        I got this a couple of days before Father’s Day 2023. I followed directions and did 2 hours 15 minutes at top temp and then 45 min with chips to season the smoker. No problems after the seasoning process. So today, Monday after Father’s Day, I decided to slow cook 2 pork shoulders in the smoker. The temp was at 250 degrees, with water filled in the water holder. I smoked for 4 hours, took temp, added more wood chips and smoked for another three. At 11:00pm at night I go out and retrieve the pork, I find in several spots around the door frame that the paint had wrinkled up and is falling off of the door and the unit. Warranty states that Masterbuilt is not responsible for paint finish as it can burn off. I’ve used this once, at 250 degrees for 7 hours. The paint should have lasted longer than 7 hours!
        by
        Response from Customer SupportJun 20, 2023
        Thank you for your feedback. We have created a warranty case for you. A representative will be in touch shortly to assist.
          Rusting out after a few years!
          Great smoker but already rusting to the point I can poke holes in it with my finger. I kept this unit on a covered porch. Zero stars for durability, 2 stars overall. If it didn’t rust out so quick I’d give it 4 stars overall
          by
          Response from Customer SupportMay 23, 2023
          Thank you for your feedback. We are very sorry to hear you are experiencing issues with your grill. Please complete our Contact Us form so that we may further assist.
            Broken
            Bought 10 months ago broken down while smoking a prime rib just popped circuit breaker half way through very bummed
            by
            Response from Customer SupportApr 13, 2023
            Thank you for your feedback. We are very sorry to hear you are experiencing issues with your grill. Please complete our Contact Us form so that we may further assist.
              My First Smoker & I Love It….!!!
              Dear Masterbuilt, I just wanted to say thank you again for your outstanding customer service support! Once again you have impressed me with how you have taken care of me as a customer! The replacement temperature gauge is just what I needed to fix the temperature gauge in my electric smoker!!! Although we did cook in our electric smoker while the temperature gauge needed replacing, this takes the guess work out of trying to figure out what the temperature was in our smoker! We are planning on loading our smoker up with meats this weekend!!!
              by
                • Recommended
                Great smoker
                I couldn’t be happier with this purchase! I’ve done ribs and a pork butt so far and both came out extremely juicy. Some may not like having to add woods chips manually, but I do prefer that rather than the set and forget smokers.
                by
                • Verified Purchase
                • Recommended
                My Xmas present!
                I loved this thing so much, it is my first smoker, my wife got it for me for Xmas and I used it to make Xmas dinner and New Years dinner and it definitely did it’s job!
                by
                  • Recommended
                  Great Smoker
                  Excellent smoker! Great Value! Highly recommend Master built Smokers
                  by
                  • Verified Purchase
                  • Recommended
                  Issues with melting door frame!
                  I love the smoker but noticed after my 3 cook that the door jam started melting. It looks like it’s a plastic piece. Any ideas how to contact @support to get this addressed?
                  by
                  Response from Customer SupportOct 1, 2021
                  Dear SMoker1976, Thank you for bringing this to our attention. Please visit our website to create a contact us form. A representative would be happy to assist. https://www.masterbuilt.com/pages/contact-us
                    Smoker
                    Bought a smoker and was so happy with the way it cooked but the craftsmanship was a let down. I’m a welder/fabricator by trade so when I noticed rust underneath the paint it was a let down. I mean right outta the box. Had to use it b/c we had company coming and it works great besides it’s already rusted!!
                    by
                    Response from Customer SupportJul 21, 2021
                    Dear amy.baker90@yahoo.com, Thank you for taking the time to review our smoker. We are sorry to hear that you are experiencing this issue and we would be happy to provide a resolution. Please complete our Contact Us form feature on our website and provide the above information on how the unit was received with the rusting issue so a Customer Service Representative can further assist you.
                      Don't waste your money
                      This unit is not insulated. My new unit will only get above 180F. Not hot enough to smoke dry wood chips. The smallest breeze will cause the temperature to drop 10-15 degrees.
                      by
                      Response from Customer SupportFeb 22, 2021
                      Thank you for taking the time for review our product. We are sorry to hear that you are experiencing this issue and we would recommend completing the Contact Us form so we can further assist you.
                        Wow! Great smoker!!!
                        My electric smoker arrived last Monday and after seasoning it yesterday I put to use today. Four pounds of Scottish Salmon, brined over night (nine hours) and smoked for three hours today. Moist, flavorful and delicious! My in-laws couldn’t believe how good it turned out from this small and inexpensive unit. Going to smoke brisket next with confidence!
                        by
                          • Recommended
                          Hubby Loves His Christmas Present
                          My son-in-law got one and my husband seemed interested so I surprised him with one. He loves it!
                          by
                          • Verified Purchase
                          • Recommended
                          Works great but has issues
                          I have had this one for a year and no issues. Kept it in a dry place and took care of it. But I went to use it today and hinges on the door just broke off.. I’m pretty angry and thought it would last longer than a year
                          by
                          Response from Customer SupportJan 29, 2021
                          Thank you for taking the time to review our product. We are sorry to hear that the unit is not functioning as expected. Please complete the Contact Us form so we are able to further assist you.
                            Easy
                            No more waiting for friends to bring me Smoked Meats. Best investment I have made. It's like taking your cooking outside. Easy easy my favorite is cherry wood smoked chicken.
                            by
                            • Verified Purchase
                            • Recommended
                            Perfect for a beginner
                            I bought this smoker about a month or so ago and it was the best purchase I have made all year. It was suppose to be a gift for my husband but I have been the one using it more than he has. This is perfect for someone who is a beginner in smoking. Have already recommended this to many of my friends.
                            by
                            • Verified Purchase
                            • Recommended
                            Disappointed..
                            I bought this smoker from Masterbuilt...I received a partial item. I received a completely sealed package, with missing components(see photo) I had to figure out was the right part and go to the hardware store a purchase. The smoker won't maintain correct temp. Doesnt heat up enough to smoke. I had to burn the chips with a blow torch to get even the smallest amount of smoke. The smoker pan was incorrectly built so the lid wouldn't fit. I had to fix that as well. All in all, would not recommend.
                            by
                            Response from Customer SupportJan 28, 2021
                            Thank you for taking the time to review our product. We are sorry to hear that the unit is not functioning as expected. Based on the information provided, a claim would need to be completed through our Contact Us form so I am able to further assist you.
                            • Verified Purchase
                            Big enough to feed my large family
                            Bought it a few months back and it is perfect. Smoked ribs, butts, fish and made my own bacon. Excellent flavor all the way thru.
                            by
                              • Recommended
                              Opened new flavors.
                              I have had this product for about a year. Using my Masterbuilt smoker has opened the door to more flavors than I could imagine. Smoking food adds so much more to all kinds of meats and it has allowed me to experiment with different woods. Finding out that you can make quality smoked food at home and not having to pay the high restaurant prices is awesome.
                              by
                                • Recommended
                                Handy and Better Than First Appears
                                Had been eyeing a smoker for a while finally saw a glass door version. This looks like a fridge but don’t be deceived. Controls heat very well and large enough even for the biggest Turkey. Compact and can be used with or without smoke for those who need an extra oven (Xmas ham).
                                by
                                  • Recommended
                                  Keeps temperature great!
                                  Have smoked meats from ham, ribs, brisket and more! This smoker has been great! Easy to use and add chips! bought the side smoker for the winter, which was a great buy!
                                  by
                                    • Recommended
                                    Awesome Electric Smoker
                                    My daughter gave me the smoker for Father’s Day this past year. This is the best gift ever and is used every single weekend! I am becoming a smoker champ and love the time it gives for conversion while we all wait!!
                                    by
                                      • Recommended
                                      Great smoker
                                      I bought this smoker 18 months ago and have loved using it. I've smoked chicken, turkey, ribs and brisket in it and they all turned out fantastic.
                                      by
                                        • Recommended
                                        Awesome smoker and easy to use
                                        I habe the pellet 30 inch smoker and its easy to use and has awesome taste i can put a chicken on in the morning and when me and my wife take lunch its ready.
                                        by
                                          • Recommended
                                          Top element is a nice feature
                                          Top element is a nice featurePurchased the MES 130 P about five weeks ago I have smoked sausage brisket chicken pastrami to Name a few smoker does not create a lot of smoke watch under 240° which is very disappointing to me I like a slow smoke especially for Bacon and sausage Thought I could get the slow smoker cooker to solve the problem finding out it’s not available And they don’t know when or if ever will be again chip tray could be bigger the Bluetooth is useless unless you want to stay within 15 20 feet away I expected better I have thermometers that will go Five times as far
                                          by
                                          Response from Customer SupportFeb 16, 2021
                                          Thank you for taking the time to review our smoker. We have forwarded your suggestions to our product development team for further consideration. Outside temperatures can cause a variance and we would recommend cooking to internal temperature. For best accuracy, please clean the temperature sensor with mild soap and water after each use. Please make sure that you are using the most current updated app when using the bluetooth app. If you have any questions, please let us know.
                                            • Recommended
                                            DONT WASTE YOUR MONEY
                                            My wife got me this for an early Christmas present we open it up (no dent in the box or anything out of the ordinary) we open it up and there is a big dent in it as you can see in the picture so not only did it happen when they made it they didn’t fix it they just packaged it up and sent it away. This thing is like tinfoil thick can’t hold heat
                                            by
                                            Response from Customer SupportFeb 17, 2021
                                            Thank you for taking the time to review our product. We are sorry to hear that the unit has dent and we would be happy to provide a resolution. Please complete the Contact Us form so we are able to further assist you.
                                              Very good purchase!
                                              We Smoked our first ever pork butt and it was incredible! So easy to use and easy clean up. I recommend spraying the racks with cooking spray prior to use for ease of cleaning. We covered the smoker floor with foil for easy clean up as well. We love it!
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Showing 1-30 of 356 reviews

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