[This review was collected as part of a promotion.] IM A CERTIFIED LOVER OF THIS PRODUCT,IT DELIVERS A FLAVOR, SO TASTY TO THE FOOD,WITH ALMOST NO EFFORT,PRODUCT IS BIG ENOUGH TO PREPARE A SMOKED FEAST, FOR UP TO 5 PEOPLE AND UTILIZES ELECTRICITY & WOOD CHIPS,NO MORE,CHARCOAL SMOKE IN YOUR FACE
by
Recommended
Customer review from masterbuilt.com
Feb 15, 2024
Great smoker food turns out great!
[This review was collected as part of a promotion.] Smoking ribs for July 4.
by
Recommended
Customer review from masterbuilt.com
Feb 9, 2024
First Cook was Great
[This review was collected as part of a promotion.] Smoke a 9lb pork butt on my Signature Series smoker and used cherry wood for smoking. It turned out great.
by
Recommended
Customer review from masterbuilt.com
Aug 1, 2023
No replacement parts
Came w a crushed door & still hasn’t been replaced
by
Response from Customer SupportAug 3, 2023
Thank you for the feedback. We are sorry to see your unit arrived damaged. I do see that a representative is assisting you with your case. Replacement parts will be provided.
Verified Purchase
Customer review from masterbuilt.com
Jun 20, 2023
Paint bubbled/wrinkled/peeling up!!!
I got this a couple of days before Father’s Day 2023. I followed directions and did 2 hours 15 minutes at top temp and then 45 min with chips to season the smoker. No problems after the seasoning process. So today, Monday after Father’s Day, I decided to slow cook 2 pork shoulders in the smoker. The temp was at 250 degrees, with water filled in the water holder. I smoked for 4 hours, took temp, added more wood chips and smoked for another three. At 11:00pm at night I go out and retrieve the pork, I find in several spots around the door frame that the paint had wrinkled up and is falling off of the door and the unit. Warranty states that Masterbuilt is not responsible for paint finish as it can burn off. I’ve used this once, at 250 degrees for 7 hours. The paint should have lasted longer than 7 hours!
by
Response from Customer SupportJun 20, 2023
Thank you for your feedback. We have created a warranty case for you. A representative will be in touch shortly to assist.
Customer review from masterbuilt.com
May 23, 2023
Rusting out after a few years!
Great smoker but already rusting to the point I can poke holes in it with my finger. I kept this unit on a covered porch. Zero stars for durability, 2 stars overall. If it didn’t rust out so quick I’d give it 4 stars overall
by
Response from Customer SupportMay 23, 2023
Thank you for your feedback. We are very sorry to hear you are experiencing issues with your grill. Please complete our Contact Us form so that we may further assist.
Customer review from masterbuilt.com
Apr 12, 2023
Broken
Bought 10 months ago broken down while smoking a prime rib just popped circuit breaker half way through very bummed
by
Response from Customer SupportApr 13, 2023
Thank you for your feedback. We are very sorry to hear you are experiencing issues with your grill. Please complete our Contact Us form so that we may further assist.
Customer review from masterbuilt.com
Apr 28, 2022
My First Smoker & I Love It….!!!
Dear Masterbuilt,
I just wanted to say thank you again for your outstanding customer service support! Once again you have impressed me with how you have taken care of me as a customer! The replacement temperature gauge is just what I needed to fix the temperature gauge in my electric smoker!!! Although we did cook in our electric smoker while the temperature gauge needed replacing, this takes the guess work out of trying to figure out what the temperature was in our smoker! We are planning on loading our smoker up with meats this weekend!!!
by
Recommended
Customer review from masterbuilt.com
Jan 10, 2022
Great smoker
I couldn’t be happier with this purchase! I’ve done ribs and a pork butt so far and both came out extremely juicy. Some may not like having to add woods chips manually, but I do prefer that rather than the set and forget smokers.
by
Verified Purchase
Recommended
Customer review from masterbuilt.com
Jan 4, 2022
My Xmas present!
I loved this thing so much, it is my first smoker, my wife got it for me for Xmas and I used it to make Xmas dinner and New Years dinner and it definitely did it’s job!
by
Recommended
Customer review from masterbuilt.com
Dec 29, 2021
Great Smoker
Excellent smoker! Great Value! Highly recommend Master built Smokers
by
Verified Purchase
Recommended
Customer review from masterbuilt.com
Sep 30, 2021
Issues with melting door frame!
I love the smoker but noticed after my 3 cook that the door jam started melting. It looks like it’s a plastic piece. Any ideas how to contact @support to get this addressed?
by
Response from Customer SupportOct 1, 2021
Dear SMoker1976,
Thank you for bringing this to our attention. Please visit our website to create a contact us form. A representative would be happy to assist.
https://www.masterbuilt.com/pages/contact-us
Customer review from masterbuilt.com
Jul 19, 2021
Smoker
Bought a smoker and was so happy with the way it cooked but the craftsmanship was a let down. I’m a welder/fabricator by trade so when I noticed rust underneath the paint it was a let down. I mean right outta the box. Had to use it b/c we had company coming and it works great besides it’s already rusted!!
by
Response from Customer SupportJul 21, 2021
Dear amy.baker90@yahoo.com,
Thank you for taking the time to review our smoker. We are sorry to hear that you are experiencing this issue and we would be happy to provide a resolution. Please complete our Contact Us form feature on our website and provide the above information on how the unit was received with the rusting issue so a Customer Service Representative can further assist you.
Customer review from masterbuilt.com
Feb 20, 2021
Don't waste your money
This unit is not insulated. My new unit will only get above 180F. Not hot enough to smoke dry wood chips. The smallest breeze will cause the temperature to drop 10-15 degrees.
by
Response from Customer SupportFeb 22, 2021
Thank you for taking the time for review our product. We are sorry to hear that you are experiencing this issue and we would recommend completing the Contact Us form so we can further assist you.
Customer review from masterbuilt.com
Feb 6, 2021
Wow! Great smoker!!!
My electric smoker arrived last Monday and after seasoning it yesterday I put to use today. Four pounds of Scottish Salmon, brined over night (nine hours) and smoked for three hours today. Moist, flavorful and delicious! My in-laws couldn’t believe how good it turned out from this small and inexpensive unit. Going to smoke brisket next with confidence!
by
Recommended
Customer review from masterbuilt.com
Feb 3, 2021
Hubby Loves His Christmas Present
My son-in-law got one and my husband seemed interested so I surprised him with one. He loves it!
by
Verified Purchase
Recommended
Customer review from masterbuilt.com
Jan 26, 2021
Works great but has issues
I have had this one for a year and no issues. Kept it in a dry place and took care of it. But I went to use it today and hinges on the door just broke off.. I’m pretty angry and thought it would last longer than a year
by
Response from Customer SupportJan 29, 2021
Thank you for taking the time to review our product. We are sorry to hear that the unit is not functioning as expected. Please complete the Contact Us form so we are able to further assist you.
Customer review from masterbuilt.com
Jan 24, 2021
Easy
No more waiting for friends to bring me Smoked Meats. Best investment I have made. It's like taking your cooking outside. Easy easy my favorite is cherry wood smoked chicken.
by
Verified Purchase
Recommended
Customer review from masterbuilt.com
Jan 17, 2021
Perfect for a beginner
I bought this smoker about a month or so ago and it was the best purchase I have made all year. It was suppose to be a gift for my husband but I have been the one using it more than he has. This is perfect for someone who is a beginner in smoking. Have already recommended this to many of my friends.
by
Verified Purchase
Recommended
Customer review from masterbuilt.com
Dec 20, 2020
Disappointed..
I bought this smoker from Masterbuilt...I received a partial item. I received a completely sealed package, with missing components(see photo) I had to figure out was the right part and go to the hardware store a purchase. The smoker won't maintain correct temp. Doesnt heat up enough to smoke. I had to burn the chips with a blow torch to get even the smallest amount of smoke. The smoker pan was incorrectly built so the lid wouldn't fit. I had to fix that as well. All in all, would not recommend.
by
Response from Customer SupportJan 28, 2021
Thank you for taking the time to review our product. We are sorry to hear that the unit is not functioning as expected. Based on the information provided, a claim would need to be completed through our Contact Us form so I am able to further assist you.
Verified Purchase
Customer review from masterbuilt.com
Dec 13, 2020
Big enough to feed my large family
Bought it a few months back and it is perfect. Smoked ribs, butts, fish and made my own bacon. Excellent flavor all the way thru.
by
Recommended
Customer review from masterbuilt.com
Dec 13, 2020
Opened new flavors.
I have had this product for about a year. Using my Masterbuilt smoker has opened the door to more flavors than I could imagine. Smoking food adds so much more to all kinds of meats and it has allowed me to experiment with different woods. Finding out that you can make quality smoked food at home and not having to pay the high restaurant prices is awesome.
by
Recommended
Customer review from masterbuilt.com
Dec 12, 2020
Handy and Better Than First Appears
Had been eyeing a smoker for a while finally saw a glass door version. This looks like a fridge but don’t be deceived. Controls heat very well and large enough even for the biggest Turkey. Compact and can be used with or without smoke for those who need an extra oven (Xmas ham).
by
Recommended
Customer review from masterbuilt.com
Dec 12, 2020
Keeps temperature great!
Have smoked meats from ham, ribs, brisket and more! This smoker has been great! Easy to use and add chips! bought the side smoker for the winter, which was a great buy!
by
Recommended
Customer review from masterbuilt.com
Dec 12, 2020
Awesome Electric Smoker
My daughter gave me the smoker for Father’s Day this past year. This is the best gift ever and is used every single weekend!
I am becoming a smoker champ and love the time it gives for conversion while we all wait!!
by
Recommended
Customer review from masterbuilt.com
Dec 12, 2020
Great smoker
I bought this smoker 18 months ago and have loved using it. I've smoked chicken, turkey, ribs and brisket in it and they all turned out fantastic.
by
Recommended
Customer review from masterbuilt.com
Dec 12, 2020
Awesome smoker and easy to use
I habe the pellet 30 inch smoker and its easy to use and has awesome taste i can put a chicken on in the morning and when me and my wife take lunch its ready.
by
Recommended
Customer review from masterbuilt.com
Dec 12, 2020
Top element is a nice feature
Top element is a nice featurePurchased the MES 130 P about five weeks ago I have smoked sausage brisket chicken pastrami to Name a few smoker does not create a lot of smoke watch under 240° which is very disappointing to me I like a slow smoke especially for Bacon and sausage Thought I could get the slow smoker cooker to solve the problem finding out it’s not available And they don’t know when or if ever will be again chip tray could be bigger the Bluetooth is useless unless you want to stay within 15 20 feet away I expected better I have thermometers that will go Five times as far
by
Response from Customer SupportFeb 16, 2021
Thank you for taking the time to review our smoker. We have forwarded your suggestions to our product development team for further consideration. Outside temperatures can cause a variance and we would recommend cooking to internal temperature. For best accuracy, please clean the temperature sensor with mild soap and water after each use. Please make sure that you are using the most current updated app when using the bluetooth app. If you have any questions, please let us know.
Recommended
Customer review from masterbuilt.com
Nov 29, 2020
DONT WASTE YOUR MONEY
My wife got me this for an early Christmas present we open it up (no dent in the box or anything out of the ordinary) we open it up and there is a big dent in it as you can see in the picture so not only did it happen when they made it they didn’t fix it they just packaged it up and sent it away. This thing is like tinfoil thick can’t hold heat
by
Response from Customer SupportFeb 17, 2021
Thank you for taking the time to review our product. We are sorry to hear that the unit has dent and we would be happy to provide a resolution. Please complete the Contact Us form so we are able to further assist you.
Customer review from masterbuilt.com
Aug 11, 2020
Very good purchase!
We Smoked our first ever pork butt and it was incredible! So easy to use and easy clean up. I recommend spraying the racks with cooking spray prior to use for ease of cleaning. We covered the smoker floor with foil for easy clean up as well. We love it!