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Customer Images (6)
  • I bought one of their first models about 10 years ago and it's worked flawlessly up until about t...
  • January 29, 2018
  • Recommended Product

I bought one of their first models about 10 years ago and it's worked flawlessly up until about two weeks ago. I called and they swapped it with a new one, no questions asked. AWESOME customer service. The new unit (which is the one in this review) works great and I am assuming it will last at least 10 years. I wouldn't buy any other product, this company has been in business for a long time and will be there to back up their product.

Mikeyb

10 out of 10 people found this helpful
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By: Mikeyb
  • The installation was ok. But the knob only turns one way. The buttons do not light up for when it...
  • November 03, 2017

The installation was ok. But the knob only turns one way. The buttons do not light up for when it is dark, they are meant to glow in the dark. Mine is on my back porch, it doesn't get enough bright light, especially on overcast days, to hold the 'glow' until later in the evening. I also think it is too easy to change the code as you don't need to know the existing code.

Beeg

7 out of 7 people found this helpful
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By: Beeg
  • The doorknob was very easy to install and very easy to set up. It works fantastic I have had no i...
  • March 16, 2019
  • Verified Purchase & Recommended Product

The doorknob was very easy to install and very easy to set up. It works fantastic I have had no issue with it. I highly recommend this product

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Nanner

5 out of 5 people found this helpful
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By: Nanner
  • It failed miserably. We had an older one that...
  • October 31, 2018

It failed miserably. We had an older one that lasted a year and a half, bought the same one and it failed within 2 days of installing it. Tried to contact the manufacturer several times and they never responded. If they don't back their product, adios!

HomeDepotCustomer

4 out of 4 people found this helpful
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By: HomeDepotCustomer
  • The throw mechanism in the lock assembly stripped out and...
  • April 03, 2019

The throw mechanism in the lock assembly stripped out and put the lock out of service within the first week of use. We are going to call to see if this part of the lock can be replaced.

Zach

4 out of 4 people found this helpful
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By: Zach
  • As far as assembling we hired a handyman. Other than that, the product is an excellent product. T...
  • July 10, 2018
  • Verified Purchase & Recommended Product

As far as assembling we hired a handyman. Other than that, the product is an excellent product. The best feature that I like this is the light up key pad

Summer

4 out of 4 people found this helpful
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By: Summer
  • It is a gorgeous piece of hardware. It is heavy and feels like quality to your hand. The only...
  • July 15, 2020
  • Verified Purchase & Recommended Product

It is a gorgeous piece of hardware. It is heavy and feels like quality to your hand. The only problem is that the connection does not fit together as securely as I'd like. I've had to remove the knob three times to reconnect the wires. If not for this one flaw, I would have given it 5 stars. It is absolutely beautiful!

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Debra

2 out of 2 people found this helpful
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By: Debra
  • easy to install have to fallow instructions to calibrate and...
  • July 22, 2020

easy to install have to fallow instructions to calibrate and program

HomeDepotCustomer

2 out of 2 people found this helpful
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By: HomeDepotCustomer
  • did NOT fit flush with door ....twice on 2 different doors
  • March 20, 2019

did NOT fit flush with door ....twice on 2 different doors

steinway379

2 out of 2 people found this helpful
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By: steinway379
  • The fact of no key needed to unlock my garage door is awesome. Easy to install, delivered to my h...
  • January 17, 2019
  • Verified Purchase & Recommended Product

The fact of no key needed to unlock my garage door is awesome. Easy to install, delivered to my house on time. Thank you!!!

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Jruiz

2 out of 2 people found this helpful
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By: Jruiz