While I think this is a great idea in theory (Fire pit on a pallet), and despite Home Depot and N...While I think this is a great idea in theory (Fire pit on a pallet), and despite Home Depot and Nantucket Pavers going out of their way to make this purchase right for me, I would still have to rate this product a poor.
The materials are fragile, brittle, and each piece is supposed to be interchangeable yet the fitment is barely passable.
Was shipped as a single unit, poorly packed, none of the sixteen individual pieces were protected from themselves or each other. After unpacking the initial item, I refused shipment because of the multiple broken/damaged pieces. Home Depot was nice enough to ship me a replacement with a discount. Replacement seemed ok on initial inspection so I accepted delivery. However after disassembling, I discovered the same issue...multiple broken pieces. This time, HD put me in direct contact with the manufacturer and again they are very responsive and agreed to ship me replacement parts...more than I actually needed, just to make sure I had everything I needed to complete my project. Replacements were shipped to me, lovingly and individually wrapped in foam (imho, this is how the whole product should be packed and shipped).
Overall I am ok with the completed project (see photo), but the pic does not reveal the detail and flaws apparent on close inspection. Additionally, I think the product bears redesign and rethinking packaging. If it were me, knowing how delicate the material is, I would do away with the dovetails altogher. They don't serve to facilitate better fit between pieces. Secondly the product should be packaged and shipped exactly as my replacement parts were. This would greatly reduce damage, frustration and rework.
Until the material, design and packaging issues are resolved I cannot recommend this product.
It is worth noting that Patio on a palette purchased at the same time and seen surrounding the fire pit was flawless and I highly recommend it.
by washerboy