Based on the responses to the other reviews about the nylon sheets change, I am also disappointed in these new ones. The paper ones did not stick to the clothing, stain or have that powdered film that comes off when I separate them. I use more sheets now because I don’t want to perforate them and that powdered stuff gets all over my dryers and feels yucky. I had noticed that a lot of my clothes have oil stains and in reading these reviews, now I know why! In all the company responses they don’t say how they ( the company) will fix the oil stain issues. They only say how the consumer can correct it “after” the damage has been done. These aren’t isolated issues so the company needs to correct the issue at their level... which is to redevelop the product.
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Customer review from seventhgeneration.com
Jul 2, 2019
Chemical and perfume sensitive BEWARE..
I have used the former product for many years- at least 8-10yrs. I was so surprised when I opened and they reeked of perfume. They actually smelled like TIDE detergent-- one of the worst offenders for the chemically and perfume sensitive. Seemed to be a no brainer for your quality control department--I am a clinician and I make recommendations to many. These are gone from my preferred list.
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Response from Customer CareJul 12, 2019
Sorry to hear about your experience with our Free & Clear Fabric Softener Sheets. Since we are not adding any scents to these they can pick up a scent if stored or transported near heavily scented products. We would love to get more details from your experience and help find something that can work well for you. Please reach out to us at info@seventhgeneration.com or 800-211-4279.
Customer review from seventhgeneration.com
May 28, 2019
STAINS
Ruined expensive bedding leaving oily stains on it! BEWARE!!!
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Response from Customer CareMay 30, 2019
Hi there, we are sorry to hear this. Occasionally, we'll hear of this happening and this is something that is indicative of how dryer sheets work in general. Dryer sheets are activated by the heat and tumble action of a dryer. It is possible for them to deposit unevenly or for a dryer sheet to stay stuck on an article of clothing. Luckily, this is nothing permanent and these oil spots can be removed by rubbing a bar of soap directly onto the spot and let it sit for a few minutes before re-washing. If you do not have bar soap, putting a little bit of laundry detergent directly on the spot will work as well. If you continue to have trouble, please give us a call! We are more than happy to help. 1-800-211-4279.
Customer review from seventhgeneration.com
May 2, 2019
The new formula is awful
I have used these for years because they are eco friendly and actually work. The new formula - the white sheets do not work at all. I have to use 3 or 4 sheets to even get close to the old ones. I'm very disappointed. I'm going to have to look for something else now.
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Response from Customer CareMay 9, 2019
Hi there, thanks for this review. We are so sorry to hear this. They should work much better than you described. We'd love to hear more about this and see how we can help. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com.
Customer review from seventhgeneration.com
Apr 27, 2019
What have you done???
What have you done to my formerly favorite dryer sheet! The former one was not full of powdery stuff that flew all over the place when the sheet was torn in half, they were brown indicating unbleached, they did the job & were compostable. Now they are flimsy, overloaded with residue that is very obvious to the touch & we are told to throw them in the trash! I am very disappointed in the new product. I would still like to think that you are a reliable, environmentally conscious company but now I am skeptical. I would recommend your company with caution.
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Response from Customer CareMay 2, 2019
Hi there, we are so sorry to hear this. We made the change to the rayon sheets mainly for improved efficacy. They should not leave any type of powdery residue however. We'd love to hear more about this and see how we can help. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com.
Customer review from seventhgeneration.com
Apr 18, 2019
New Dryer Sheets
I purchased my second box of dryer sheets and was surprised to find a whole different product. The sheets are not nearly as nice as the old ones-it is like having wet tissue in the dryer-low lavender smell. I am pretty certain that I will not be purchasing another box.
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Response from Customer CareApr 24, 2019
Hi Karen, thank you for reviewing our fabric softener sheets. We made changes to this product for improved efficacy. I'm sorry to hear that these did not work well for you, and we'd love to get some more details from you. Please contact us at 1800-211-4279 or info@seventhgeneration.com so we can learn more about your experience.
Customer review from seventhgeneration.com
Apr 8, 2019
Product has changed
The first box I purchased was fantastic! Was so happy with them that I bought 2 boxes the next time. Opened the new box and found that they were no longer made using paper. Wasn't too concerned until I started using them. The sheet gets balled up inside an article of clothing and is ineffective. Any chance you be changing this product back to the paper? Not sure if I can even recycle this product in my city recycle bin...I must say I have used the dishwasher tabs by seventh generation and have been quite satisfied so this is rather disappointing
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Response from Customer CareApr 9, 2019
Hi Lanna, Sorry to hear the new dryer sheets did not work well for you. We changed the sheet material to make them more effective at preventing static and making the items feel softer. We would love to hear more about your experience, please contact us at info@seventhgeneration.com or 800-211-4279.
Customer review from seventhgeneration.com
Mar 20, 2019
Why did you change??>?
I was a many year user of these sheets since I have severe allergies to fragrance/chemicals and loved the brown compostable sheets. I bought some new sheets to find they have a HEAVY scent which immediately have me a bad headache. I'm so upset!!!
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Response from Customer CareMar 27, 2019
Thank you for reviewing our fabric softener sheets. I'm sorry to hear that the new scent did not work well for you. We did a lot of consumer testing and we found that most consumers actually want the long lasting scent that our other versions were not offering. We intentionally increased the strength of the fragrance for our Fresh Lavender Laundry detergent, but please know we still only use essential oils and botanical extracts.
We would love to help you find a product that can be a better match for you. Please contact us at 1800-211-4279 or info@seventhgeneration.com
Customer review from seventhgeneration.com
Mar 4, 2019
No longer compostable
I have been purchasing seven generation dryer sheets for years and I’m very disappointed that they are no longer compostable. I’ve always stood by your products and recommended them but I hope this isn’t the beginning of a brand-wide change. I will no longer be using these dryer sheets.
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Response from Customer CareMar 14, 2019
Hi there, we are sorry to hear this. We recently updated our fabric softener sheets changing the sheet material from the brown paper to a plant-based rayon material, largely because of improved efficacy. While our new sheets are no longer compostable, our new soft white sheet material itself is 100% plant-based. This is still a work in progress however, because we are continuing to improve this product and strive to make it recyclable or compostable by 2020.
Customer review from seventhgeneration.com
Feb 18, 2019
So dissapointed!
I've loved the seventh generation lavender dryers for years and I'm so disappointed with the changes. I wish I would have noticed that the new version IS NOT compostable before I purchased...I'm so confused why the company would move away from the brown paper. They worked just fine!
And equally disappointing is the use of Patchouli Oil in the new lavender sheets...patchouli oil is one of those things that either you like or absolutely hate. Why would you put this in lavender laundry sheets? argh! The the softness of the clothes from the dryer - meh.
I used one sheet and am so disappointed I wasted my $ on this product. My search for a good option begins once again.
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Response from Customer CareFeb 21, 2019
Hi there, we're so sorry to hear you are disappointed with our upgraded fabric softener sheets. The main reason for the change was to improve efficacy, which the rayon sheet allows. We'd love to hear more about your experience and see how we can help. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com.
Customer review from seventhgeneration.com
Feb 9, 2019
So sad
Now this is not compostable, chances are our family will be moving to something else. I can't see how it can be 100% plant-based, and we can't compost it. It's a sad day for 7th Generation
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Customer review from seventhgeneration.com
Jan 29, 2019
I prefer brown paper.
I have been using the Free and Clear new rayon and old paper. I prefer the old unbleached paper. Please return the old.
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Customer review from seventhgeneration.com
Jan 23, 2019
What happened to the compostable sheets?
I loved the lavender scented brown compostable dryer sheets. I couldn't get them one week and got the unscented kind and the sheets were different Then when I was able to get the lavender ones, they were the same as the unscented ones. I don't like that they aren't compostable anymore and I don't think they work as well. They stick to some of my clothes, they don't soften as well and they do nothing for the static here in static-ville, Colorado. Looking for a better idea.
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Response from Customer CareFeb 13, 2019
Hi there, thanks for this review. We recently updated our fabric softener sheets changing the sheet material from the brown paper to a plant-based rayon material, largely because of improved efficacy. While our new sheets are no longer compostable, our new soft white sheet itself is 100% plant-based. The performance should be better than what you've described. We'd love to get more details from you and help with this. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com.
Customer review from seventhgeneration.com
Dec 19, 2018
Worse than Before
We were very happy with the old style brown sheets. The new ones do not appear to be compostable (bad move) and I feel it is a move backwards, not forward.
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Response from Customer CareDec 19, 2018
Hi tehre, thank you for reviewing our fabric softener sheets. We recently updated our fabric softener sheets changing the sheet material from the brown paper to a plant-based rayon material, largely because of improved efficacy. While our new sheets are no longer compostable, our new soft white sheet material itself is 100% plant-based. This is still a work in progress however, because we are continuing to improve this product and strive to make it recyclable or compostable by 2020.
Customer review from seventhgeneration.com
Dec 10, 2018
Love the change!!
These sheets are the best!! The old brown ones were horrible, I stopped using them a few months ago and was using the dryer balls. Seen these new ones, they are white, soft, smell great and really gets the static out.
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Recommended
Customer review from seventhgeneration.com
Dec 2, 2018
Changed for the worse
I recently ran out of the amazing, brown paper, free & clear dryer sheets, so I promptly placed an order for several more boxes. When the box arrived I thought surely there had been a mistake. I opened the box and was hit in the face with an incredibly strong scent. It was so strong I thought for sure they had sent me some scented type on accident. Nope. It claims to be free & clear but it is certainly not free of scent. Not only that but the sheets have also been changed. I cannot review the performace of the new product as I will not be using due to the heavy scent. Very disappointing.
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Response from Customer CareDec 13, 2018
Hi MariaM, we are so sorry to hear this. If you purchased the Free & Clear ones they definitely shouldn't have a scent. We'd love to get a few details from you and help with this! Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com.
Customer review from seventhgeneration.com
Nov 24, 2018
What happened to being compostable?
The "new" version of these dryer sheets are a big disappointment! I always used the brown paper ones and loved the light lavender scent and it was the only kind I ever found that was truly compostable and good for the environment! Why would you change something that was the only product of its type? It makes no sense to me. Will be looking for a different brand. The new ones are WAY too strong in smell and are no longer a good sustainable choice. So sad. Please bring back the old ones and I will return as a faithful customer!
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Response from Customer CareDec 13, 2018
Hi there, thanks for this review. We are sorry to hear you have been disappointed. We appreciate this feedback. We'd love to hear more. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com.
Customer review from seventhgeneration.com
Nov 16, 2018
Smelly and don't work as well
I went through one pack because I bought them. They are a sore disappointment. I have used the brown paper ones for years and have no idea what to use now. But going to have to figure it out. My laundry room totally smells now and the dryer sheets just don't work as well as the brown paper. Not sure why they did this, guessing to be more main stream, but I can no longer recommend.
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Response from Customer CareDec 13, 2018
Hi James, we are sorry to hear this! We changed to the rayon sheet because it offered better performance so your experience definitely isn't something we want to happen. We'd love to hear more about it and see how we can help. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com.
Customer review from seventhgeneration.com
Oct 30, 2018
Not fragrance free - very fragrant
Bad for allergy sufferers
Loved the old paper product
So bummed they changed
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Response from Customer CareNov 8, 2018
Thank you for your review. We are so sorry to hear this. It is our intention that these are unscented so we'd love to get more feedback and see how we can help. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com
Customer review from seventhgeneration.com
Oct 14, 2018
Not fragrance free at all!
These updated dryer sheets that claim to be fragrance-free are definitely not fragrance-free. The smell is very strong and I am hugely disappointed. I will be taking these back to the store for a refund. I have used the earlier version for many years, i. e., the brown sheets that were truly fragrance free. Seventh Generation please bring back the old dryer sheet product.
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Response from Customer CareNov 8, 2018
Hi MCS1, thanks for your review. We are so sorry to hear this. These should be unscented but would love to hear more about your experience so we can figure out what is going on. We'd also love to help. Give us a call at 1-800-211-4279 or email us at info@seventhgeneration.com
Customer review from seventhgeneration.com
Sep 10, 2018
An awful change
I used to buy the old brown unscented dryer sheet which were great and unscented. They were the only dryer sheets I could find that had no fragrance. The new white ones I wont even be trying because they are definitely scented/fragranced despite the advertising on the package. It is very obvious, I don't understand how they can say it is unscented. I work in dermatology and used to highly recommend these. Now I will have to tell my patients not to buy these. I am personally and professionally incredibly disappointed in the 7th Gen brand. I also noticed their free and clear dish washer detergent pods are scented now as well.
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Customer review from seventhgeneration.com
Sep 1, 2018
What happened?! New product doesn't deliver
I'm wondering if all these reviews are of the new white dryer sheets or of the original brown. The originals had completely no scent and were amazing.
These new ones are smelly and terrible. And have a weird coating on them. So sad that the originals seem to be gone
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Customer review from seventhgeneration.com
Aug 9, 2018
So Soft!
I was actually sent these to test. I really love them, they come out like cloth after you use them and does not stick to the clothes. I wish I would have had a scented one, but the actually quality is not as concerning about the scent. I highly recommend these.
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Recommended
Customer review from seventhgeneration.com
Jul 19, 2018
AmaZing!
I tried these dryer sheets and they were absolutely amazing. They left a very subtle smell in my clothes and my kids didn't break out like with other dryer sheets.
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Customer review from seventhgeneration.com
Jul 18, 2018
Strong scent
This product has a very overbearing scent in my opinion. Way too strong for my liking.
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Customer review from seventhgeneration.com
Jul 18, 2018
Free & Clear Fabric Softener Sheets
I was supposed to receive the Seventh Generation Lavender Scent Fabric Softener Sheets to test and review. Instead, I was sent the Seventh Generation Free & Clear Fabric Softener Sheets. These Free & Clear Fabric Softener Sheets did absolutely nothing. They did not leave my clothes and laundry feeling soft and did not reduce static cling. If I could leave a 0 star rating, I would. I would NOT purchase the Seventh Generation Free & Clear Fabric Softener Sheets and would NOT recommend these fabric softener sheets. Don't waste your money.
I got to test a new product for free from Seventh Generation as part of the Generation Good community. Check it out! Join me in the community too! generationgood.net #generationgood
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Customer review from seventhgeneration.com
Jul 18, 2018
Lavender Fabric Softener Sheets
The lavender fabric softener sheets look like brown paper. It has a nice soft lavender scent out of the box. It does a good job overall.
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Customer review from seventhgeneration.com
Jul 18, 2018
Great
My first thought was wao this sheets look so different than the one that I was buying. The smell is heavenly and very relaxing. I love that include all the ingredients on the box and that is made out off essential oil and botanical extracts. My clothes are smelling so good and my baby sensitive skin have no side reaction yeiiii for that, is a keeper!
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Customer review from seventhgeneration.com
Jul 17, 2018
Lavender
Product was good. Smelled nice and left my clothes soft and fresh. The scent was mild
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Customer review from seventhgeneration.com
Jul 17, 2018
Safe And Static Free!
I received Seventh Generation Fabric Softener Sheets Free & Clear for free for testing and reviewing purposes. All opinions are my own. These softener sheets are great! Our clothes are soft and static free. I love that they are safe to use even for my baby.