Hi HomeDepotCustomer,
We are sad to hear that your experience has been less than satisfactory. We pride ourselves in striving to making our customer's experience great. We are working on updating our manuals at this time and apologize for any inconveniences. We do have Trailer Technicians available during business hours to help with any part of the assembly process and are happy to answer any questions you may have. Please let us know if there is anything we can help you with your trailer. 855-375-3088.
Sincerely, Northstar Trailer