#1 Home Improvement Retailer

Customer Reviews for Orbit B-Hyve Smart Hose Faucet Irrigation Controller/Wi-Fi Hub

Internet #312203262

Model #21830

Store SKU #1005063826

  • Complete control over hose faucet watering from your smart device
  • Faucet timer with Wi-Fi hub allows real-time weather updates
  • Manual watering at the timer for instant faucet use

Customer Reviews

  • 3.8
    out of 125 reviews
  • 59% recommend this product
Filter by:
Showing 1-30 of 125 reviews
Too early to market
I wanted to love this product, but it gave me problems from day one. Honestly it felt like they were in such a rush to release something to market they didnt bother testing it. The first issue was syncing it with my phone- an absolute nightmare, which required firmware updates, app updates etc. But finally got it working after hours of troubleshooting. Then after a week of working great, it decided to get stuck ON and couldn't be turned off. The app said it was off. I didn't notice it was running until I was out in the garden and could hear the wurr from the hose connection...So my plants were watered indefinitely as if I left the water running. If you're deadset on buying this, my one recommendation is you keep the box for when you need to return it.
by Nate
Response from OrbitIrrigationJul 3, 2020
Hi Nate, We appreciate your review, and we apologize for your disappointing experience with the unit. This is not an experience we want our customers to have, and we will be more than happy to further discuss. Please feel free to reach out to Customer Care if you run into additional trouble. It is our objective to ensure our customers are having a great experience with our product. Your feedback is important. Best, Janice - Customer Care Manager OrbitIrrigation
    1 person found this helpful
    Works great. I read some reviews that said this was...
    Works great. I read some reviews that said this was difficult to pair but it was easy as falling off a log for me. I’m using it to water our raised bed garden and the automatic rain delay is great. I use to have to go to my other timer and add the rain delay manually. This seems to accurately set the delay based on forecast and actual rainfall. Like that I can manually start watering if needed and can look at the watering history in the app. I do not use the advanced feature that uses flow rate as my flow rate is apparently too low. Short and sweet, I love it!
    by RKHURLEY
    • Verified Purchase
    Easy to setup and has been great! Very happy and...
    Easy to setup and has been great! Very happy and recommend frequently.
    by MELISSA
    • Verified Purchase
    Easy setup need a second one now....
    Easy setup need a second one now.
    by HomeDepotCustomer
    • Verified Purchase
    The manual operation never worked after two devices. Customer support...
    The manual operation never worked after two devices. Customer support not avaiable unless customer waits 45 minutes everytime O caleed. No fixes online Hose end ezpensive without comparable features to other timers. Wasted alot of time trying to get it to work.
    by Grant
    Response from OrbitIrrigationJun 24, 2020
    Hi Grant,

    Thank you so much for bringing this to our attention. We apologize for the disappointing experience you encountered while attempting to reach our Customer Care for assistance, and trouble you are experiencing with the controller. At this time, we encourage customers to reach out to us over our text messaging channel for a live support agent. You are a valued customer and we take full responsibility. Please feel free to reach back out to us for further assistance! We will be more than happy to assist!

    Sincerely,
    Janice
    Customer Care Manager OrbitIrrigation
    • Verified Purchase
    1 person found this helpful
    Awesome, timer with the wifi connection, give a smart watering...
    Awesome, timer with the wifi connection, give a smart watering with a hose impact sprinkler. Easy to use and you can add more timers. Thanks, Orbit!
    by KEA
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by HomeDepotCustomer
    • Verified Purchase
    This provides an easy solution for remotely controlling above ground...
    This provides an easy solution for remotely controlling above ground irrigation. Setup was simple enough by following the directions in the app after downloading from the App Store. I would recommend.
    by Mike
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by HomeDepotCustomer
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by HomeDepotCustomer
    • Verified Purchase
    We already have the B-Hyve 12 zone Smart Irrigation system...
    We already have the B-Hyve 12 zone Smart Irrigation system running 11 zones residential. A separate fruit bed was added in a spot not covered by the normal system but close to a hose bib. The B-Hyve Smart Hose Controller fit the need perfectly. Easy to program since I already had the app, the system discovered the new unit quickly. Only downside; the Smart Irrigation System sees the Hose unit as a completely different system and the app kind of makes it hard to see/find. Would be better if it could be added to the 12 zone Smart Irrigation system as a different zone. Otherwise, very easy to use and I'm satisfied.
    by HomeDepotCustomer
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by HomeDepotCustomer
    • Verified Purchase
    Awesome!...
    Awesome!
    by RandallLines
    • Verified Purchase
    Simple and efficient....
    Simple and efficient.
    by Docgreenthumb
    • Verified Purchase
    Doesn’tworkproperly...
    Doesn’tworkproperly
    by HomeDepotCustomer
    Response from OrbitIrrigationJun 23, 2020
    I am so sorry to hear that your Controller no longer works. We'd be glad to assist you. This is not an ideal experience to have, and we want to ensure you have a working controller. Luckily, we have an excellent warranty replacement policy, so we will be more than happy to look into replacement options for you. Please feel free to reach out to us at reviews@orbitonline.email to further discuss your experience and replacement options.

    Best
    Janice Andrews - Customer Care Manager OrbitIrrigation
    • Verified Purchase
    Make any hose faucet Smart - Love it
    I bought 2 of these B-hyve Smart Hose Faucet timers to add some drip irrigation to some flowers in my yard. I have an underground sprinkler system already, but here in GA it rains enough that my lawn doesn't need to be watered very often, but my flowers do. These installed very easy, the app is easy to use and now I can control from my phone. Smart settings will automatically create water schedule based on type of plants and weather etc. One of the best features, these things mesh with each other, one of the faucets is much further away from the house/hub than the other, but it only needs to reach the other b-hyve timer, not all the way to the house to connect. Now i can get my flowers the right amount of water without over watering my grass. Love it.
    by Drazen
      • Recommended Product
      5 people found this helpful
      We live in a condo, so years ago I built two raised garden boxes and devise...
      We live in a condo, so years ago I built two raised garden boxes and devised an irrigation system to water them. The timer I used involved a lot of connections to and from the faucet, and there was always something leaking. This year I bought the Hyve controller, and (so far) nothing leaks. It's a simple system with no extra connections, and it's controlled by your smartphone.
      by MAP
      • Verified Purchase
      Buggiest piece of tech ever
      Works great until the first time it disconnects, that's when the nightmare begins. You cant just reset it and start over because your settings and device information is on orbits server. To reset and reconnect you have to call them to reset on their end. They dont answer the phone or respond to email so this joke of a timer is going back.
      by Ms
        2 people found this helpful
        Terrible Software Poor Customer Service and Support
        I had issues with every part of the installation process. Devices not connecting to wifi or Bluetooth even though everything was turned on. The weather location was only allowing me to see weather stations in Kansas when I put in an address in Utah. I looked at forums online while I was on hold for about 30 minutes and saw they have had this issue since at least JUNE 2018 and still have not resolved it. Do not buy this product.
        by Bwke222
          3 people found this helpful
          Idea is great, in real world not so great. The connection between the wifi and valve is plague w...
          Idea is great, in real world not so great. The connection between the wifi and valve is plague with problems. It got stuck on some type of status and it wouldn't work from the box. This is a great solution that needs more perfection.
          by DiazO
          • Pro
          • Verified Purchase
          1 person found this helpful
          It looses its connection constantly....
          It looses its connection constantly.
          by HomeDepotCustomer
          • Verified Purchase
          1 person found this helpful
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by HomeDepotCustomer
          • Verified Purchase
          1 person found this helpful
          Easy to install. Working exactly as it is supposed to....
          Easy to install. Working exactly as it is supposed to.
          by Terry
          • Verified Purchase
          Setting up the WiFi for the timer is a bit...
          Setting up the WiFi for the timer is a bit harder than it should be. Don't give up!Now that it is set up - It is great!
          by HomeDepotCustomer
          • Verified Purchase
          Smart irrigation that even takes account of the weather. The app, the hub controller and the fau...
          Smart irrigation that even takes account of the weather. The app, the hub controller and the faucet controller were easy to install, set up and get working. Optional zones and programs can be initiated and relied upon to take the guesswork out of the watering schedule and there is always manual operation when it is needed. The components look to be well made and inspire confidence. This system will be used to water plants on the front porch and I am seriously considering adding another to do the same in the back yard.
          by PicRic
          • Recommended Product
          1 person found this helpful
          I have had a b-hyve indoor/outdoor timer for a couple of years, and have loved how it worked, so ...
          I have had a b-hyve indoor/outdoor timer for a couple of years, and have loved how it worked, so I was really excited to try this. Unfortunately, there is something terribly wrong, at least with the Android version of the b-hyve app. I have a relatively-new Samsung S9 which is fully up-to-date with all updates. When I received my shipment, I was able to pair both the hub and the timer to my system, but then the app said that I had to update the firmware on the timer. I clicked OK, and that was the end of the timer. It just flashed white (signifying it was waiting for a firmware update), and NEVER came back. I waited over 30 miutes just to be sure. I called Orbit support, and after troubleshooting, they sent a replacement hub and timer - same result! I went through the whole installation process with Orbit support, and they sent a third timer (no hub, as both previous ones worked OK). I called support and walked through the entire installation with a rep on the phone - and STILL bricked the third timer as well. I am going to try to do this with an iPhone when I am able to borrow one, but for now, from my experience, you will not be able to get this working if you have Android. Unfortunately, Home Depot does not allow editing of a review, so I can't update this review when I've had the chance to try the iPhone firmware update.
          by duane
          Response from OrbitIrrigationApr 3, 2020
          Thank you for the review. We would be more than happy to get back on the phone with you, should you continue to experience these issues after the firmware update, and troubleshoot with you until your timer is working as intended. Please feel free to contact our B-hyve Support team at 1-800-488-6156. OrbitIrrigation
          2 people found this helpful
          Smart watering is so much easier with the b-hyve. I entered my address and it checks my weather r...
          Smart watering is so much easier with the b-hyve. I entered my address and it checks my weather report to see if it needs to take a day or two off. That is really, really cool. Another feature I use a lot is the push-and-hold button on the front of the timer. That turns the water on for 3 minutes, just enough to give my mulch a bit more moisture and keep the ground from drying out, or just enough time to check everything for leaks or breaks in the watering lines. I really like that feature. I can also control it from my phone, and I trigger it on for 10 minutes from my phone. I have been using this timer in my back yard for the past year, and now I have added this one to my front yard. I use the same app for both of them, easily toggling from one to the other. After a year, I really feel like I know these units well. My only frustration is that they say they cannot measure the flow of water because I have less than 3 gallons per minute. That is definitely not the case, and can fill a 5-gallon bucket in way under a minute. I have reached out multiple times through the app for support from Orbit but have never heard back. I was interested in seeing if this one reported the same low-flow, and it does. I was hoping my back yard unit was faulty, but that’s not the case. Aside from the customer support, this unit is fantastic! The app takes just a few minutes to learn, and I don’t think it will ever be genuinely intuitive to use, but it isn’t terrible. The coolest app feature is being able to take a picture of your timer and a picture of where it’s watering, then telling the app what kind of sprinkler I’m using and how far it’s throwing and for how many degrees (45, 90, 180, 360, etc.). A cool unit that can even be voice controlled with Google and Alexa, the b-hyve smart hose faucet timer is great.
          by 59ona64
          • Recommended Product
          INITIAL IMPRESSIONS: I was enthused to try this automated hose timer by BHyve (Orbit). However, I...
          INITIAL IMPRESSIONS: I was enthused to try this automated hose timer by BHyve (Orbit). However, I was disappointed with the setup routine (i.e. connecting it to your home WiFi network). The Android app could be more user friendly, especially if you run into a setup failure like I did. I followed the setup routine (which initially looked straightforward) and it would only connect the BHyve hub to my network. I could not get it to pair with the valve timer unit (the component that actually turns the water on/off). I contacted the help desk and the tech walked me through the procedure several times, but it still would not pair. The customer tech decided to send me a new unit. While waiting for new unit to arrive I experimented further with the setup procedures and was eventually able to get it working. I tried using the standalone valve setup procedure, and by luck it worked. THINGS I LIKE: - The concept is great. Having the capability to control & schedule hose supplied watering devices is a great idea. This unit can do simple schedules by day/time, or more sophisticated smart watering based on other factors (see below) - There are a lot of features that lets you smartly control watering based on soil conditions, type of watering heads used, sun vs shade, slope, plant type, etc. If you just want to build a simple schedule to water on certain days, times, duration, etc., then you can do that as well. Many communities and HOAs have watering restrictions where you cannot water on certain days. The smart watering page of the app allows you to EXCLUDE operation on given days and times (example: don't water on Tuesdays and Thursdays between 8AM and 5PM). - Email Notifications. The system will also send you email notices to let you know when it has watered, if there is a fault, or if it is delaying water operations due to rain. The notifications are user-controlled so you can turn them on/off as needed. - Watering history. The app keeps a log of the watering history so you can check if it has watered recently. - Multiple devices. The app can control multiple valves and other bHyve devices. If you need a valve in the front yard and backyard, then you can use the same app to schedule and control both. THINGS I DID NOT LIKE: - The setup routine lacks easy to find instructions to recover from a pairing setup that has failed. It should have the factory reset procedures on the same screens as the setup routine. I eventually had to call customer support and then later found it on buried in very small type on the quick start guide. - The user application (for Phone, Tablet etc) did not seem to be well-designed. It was a collection of screens that did not seem follow an intuitive structure. This made it difficult to find basic functions (like the manual start). The use of non-intuitive icons (instead plain language) added to the confusion. - The blinky, flashy, colored LED light on the timer/valve unit has got to go. There is a single led that blinks different colors and flash sequences depending on what state the valve is in (Connected/Not Connected to WiFi, Watering in progress, Low Battery, Bluetooth mode etc.). You have to count blink sequences & navigate to one of the help screens to decode the 9 possible LED patterns in order to discern what they mean. An LCD panel with easy to figure out words, letter/number codes, or icons would be much better. - The FAQs under the "Help" section are either too general or they answer questions about other BHyve devices I DO NOT have...very confusing. The web-based FAQs need to structured to answer questions about the SPECIFIC model of the device you are attempting to connect, configure, or troubleshoot. - Plastic construction. The plastic valve case could crack or break if you have a sudden freeze. SUMMARY: Most of the issues I had deal with were either poor documentation or confusing application software. Model number labels on the components would be helpful. This device needs some everyday USER testing, It appears as though the software developers did their own user testing. In general, when I add timer units to my home, I like them to be "set & forget". In other words, once I set it up, I don't want to have to continue to fuss with it just to keep it running. If I want to change the schedule, I should be able to make simple schedule changes quickly, without having to hunt down the step-by-step user manual. I anticipate that I may have to "baby-sit" this unit to keep it running. NOTE: I checked the box indicating that I would recommend this product to others. I have one caveat. If you are looking for "simple", this may NOT be the right product for you. If you don't mind taking the time to learn about all the features (and possibly having to troubleshoot a setup problem), then this might be a good product for you.
          by BCinColorado
          • Recommended Product
          1 person found this helpful
          If like me you were looking at a way to start watering certain areas with a hose & being able to ...
          If like me you were looking at a way to start watering certain areas with a hose & being able to set it & forget it. This "ORBIT B-HYVE SMART HOSE FAUCET IRRIGATION CONTROLLER/WI-FI HUB" is just what i needed. using it is very simple. Pull it out of the package. Add some batteries to it. screw on to your faucet & you are about done. download the Very easy to use & navigate app to set a watering time if needed. if not simply push the button on the unit to start or stop flow. works great for watering a tree or planter. set how long you want it to go & forget it.
          by Ctech
          • Recommended Product
          2 people found this helpful
          Excellent garden hose timer / controller. Using four now! Very convenient, and I keep finding mor...
          Excellent garden hose timer / controller. Using four now! Very convenient, and I keep finding more reasons to expand my system. They work with your home wifi. It comes with its own hub and one controller (which has the valve in it). You can easily add more controllers and they will all work with the same hub. The controller uses 2 AA batteries. Still on my first set of batteries after one full season on my first unit. The hub plugs into an outlet (using a USB style adapter). Pairing was very easy, as was setting up the app. The one aspect of this product I don't love is the app. It is a little awkward at times, but it has gotten better, and I think it will keep getting better. First weird thing about the app is that it doesn't get "winter". It will keep sending you reminders through the winter even when the controllers have been powered down and stored for the winter. They should figure this out. The good news is you can go into settings - notifications - and turn notifications off for the winter. Another weird thing is how to run several of these at the same time - very hard using the zones and programs menu. Again, good news is that you click on the home button (bottom center) then the small pull down menu that appears near the top (just under the large logo), and you can see each device and control them separately. It saves water (and money) by delaying or canceling watering on days it rains - you can press the manual "rain delay" button in the app or let it figure it out automatically "Smart Watering", using your location and the local weather forecast. It does not have an actual rain sensor. As an aside, the customer support by email worked well. One of the controllers I bought (maybe #2?) was likely bought and returned by someone else. It wouldn't let me pair it to my account - they were able to get that cleaned up pretty quickly. And good to know that there isn't any use to steal these, as they can't be paired to someone else's account without some work. Finally, I wanted to add that they work well with a variety of devices - I have used it with an impact sprinkler, an oscillating sprinkler (the type that goes back and forth slowly) and a drip irrigation system. For drip irrigation, I put it before the pressure regulator (which drops pressure to 15 psi) as the instructions for that said it shouldn't stay under pressure all the time - just when running.
          by MarylandDave
          • Recommended Product
          Showing 1-30 of 125 reviews