Customer Reviews for Ortho Home Defense 20 lbs. Insect Killer for Lawns Granules
Customer Reviews
Nov 13, 2020
Didn’t kill the ants, but did affect some spiders and...
Didn’t kill the ants, but did affect some spiders and grasshoppers.
by HomeDepotCustomer
Response from Ortho TeamNov 16, 2020
Our apologies that you didn't get the results you expected after using Ortho Home Defense Insect Killer for Lawns Granules. This product will only kill the adult and larvae stages of the listed insects. For severe infestations it may be necessary to reapply at signs of renewed insect activity. We would be interested in speaking with you in further detail so that we can both extend to you our guarantee as well as learn more about this issue to make a more complete report to our Quality Assurance Department. We can be reached at 877-220-3089 and we ask that you please refer to your review when calling.
Oct 20, 2020
Best stuff. Just need to know how to use it
This stuff is great if used correctly. I live in the woods and have problems with ticks, fleas grub worms you name it. The trick is to wet your lawn after application or put it down right before a rain.
Maybe ortho needs to say to wet the lawn after application.
by Jones
Jul 7, 2020
SECOND APPLICATION IN A FEW MONTHS
Second application this year and yard appears to have more ant hills than ever and grubs that brought moles and skunks that I never had before. Would not recommend this brand or use it again. Had a brand before that lasted the whole summer and will return to it next season.
by BobinNH
Response from Ortho TeamSep 6, 2020
We are sorry to hear that you encountered issues with Ortho Home Defense Insect Killer for Lawns Granules. If temperatures are extremely high or dry, the ants will retreat deep into the nest and the product will not be able to reach them. This product is not listed to control grubs. We do have a product guarantee that covers all of our products that we would be happy to extend to you. We would like to discuss this issue more with you so that we can extend to you this guarantee as well as to learn more about this issue. At your earliest convenience, please contact us and refer to your review to see what can be done. We can be reached at 877-220-3089.
Jul 3, 2020
DO NOT BUY!
I bought this product to get rid of ants in my yard so my son could play outside. I went over my yard multiple times went through 4 bags in the back which is about double of what it should be. I wanted them gone. I left for 2 weeks my wife said the ants were gone. When i came back home they were back. So then i tried the spray they make for this. I soaked my whole yard becsuse once again i dont want ants. That didnt even touch them.
by pipelayingjesus
Response from Ortho TeamSep 3, 2020
We apologize that you were not thoroughly satisfied with Ortho Home Defense Insect Killer for Lawns Granules. We would be interested in speaking with you further about this so that we can learn why the product may not have worked. If you would be willing, we ask that you contact us at 877-220-3089 and refer to your review so that we can make a more complete report to our Quality Assurance Department.
Jun 13, 2020
Long time user but things are different now...
I have used and loved Ortho products forever but this last purchase leaves me wondering if they have changed their formula.
Sadly enough the granules have not even scared the ants and I’m not sure the grubs even know the stuff is there. Something is definitely different. Unfortunately I purchased three bags at once.
by CricketsChirping
Response from Consumer Services Jul 17, 2020
We are sorry that you are disappointed with your purchase of Ortho Home Defense Insect Killer for Lawns Granules. This product may require multiple applications as it will only kill adults and larva. It will not prevent eggs from hatching. It is not listed to control grubs. We do have a product guarantee that covers all of our products that we would be happy to extend to you. We would like to discuss this issue more with you so that we can extend to you this guarantee as well as to learn more about this issue. At your earliest convenience, please contact us and refer to your review to see what can be done. We can be reached at http://tinyurl.com/npw4xxd.
Customer review from ortho.comSep 13, 2019
Not happy
We bought this prouduct for a flea plormblem that we have in our yard. It didnt kill the fleas at all, they are still in our yard. We are really not happy with this product.
by wolfordtany77
Response from Consumer ServiceSep 14, 2019
We are sorry to hear that you had a poor experience with Ortho Home Defense Insect Killer for Lawns Granules. This product may require multiple applications as it will only kill adults and larva. It will not prevent eggs from hatching. We want you to be aware that we do back our product with a product guarantee. Please do not hesitate to contact us if you would like to speak further about this. You can reach us at http://tinyurl.com/npw4xxd.