Thanks for choosing Panda. Not sure what is wrong. This product has 1 year manufacturer warranty. If you have any service inquiries, please be free to contact the manufacturer service department. They will try their best to support you and provide you the further service, such as replacement service, etc. Gentle reminder, this is a portable compact dryer with 110V, 1500W. Compare to the regular dryer this may takes longer time to dry the clothes. Before loading the clothes into this dryer, please apply with the washing machine spin function to spin dry the clothes first, otherwise it will takes much longer time to dry. To saving the drying time, please do not overload the clothes.