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Customer Reviews for Paragon Outdoor Florence 11 ft. x 11 ft. Aluminum Pergola in White Finish and White Canopy

Internet #304740897

Model #PR11WTW

Store SKU #1003067220

  • Constructed of heavy-gauge aluminum with a rust-resistant frame
  • Designed for year-round use with durable powder-coated finish
  • Convertible canopy top can be manually opened and closed

Customer Reviews

  • 4.4
    out of 135 reviews
  • 76% recommend this product
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Showing 1-30 of 135 reviews
I am sorry to say that it's only worth $600...
I am sorry to say that it's only worth $600
by
Response from THD-CSJul 17, 2018
Dear Valued Home Depot Customer, "On behalf of Paragon Outdoor we want to thank you for purchasing our Pergola. We strive to design, engineer, and manufacture the very best backyard structures. We spend a great deal of time studying the market and producing backyard structures that stand above the rest. Our Pergola is a structure we take great pride in. We would like to understand more about your reasoning with regard to its monetary worth. Would be happy to discuss material costs with you and the process requited to produce the "wood like" finish, which is an indiustry first. Please feel free to call or email us: 888-783-6082 ext.321, Email is here: cs-outdoors@paragongroupusa.com
  • Verified Purchase
3 found this review helpful
So far we haven't got to use it. We...
So far we haven't got to use it. We do like it though. The only thing that would make it really good would be if there was a shade to pull down on the narrow end.
by
  • Verified Purchase
Just installed this pergola. We are loving it so far. The only issue we had was installing it to ...
Just installed this pergola. We are loving it so far. The only issue we had was installing it to the concrete patio. The instructions do not include what size concrete drill bit is recommended or even tell you what size the bolts provided are so that you can figure out the size. After finally figuring out the size of the bolt, then we couldn't find a concrete drill bit that was the right size. I would recommend including in the instruction what size the bolt is and recommendations for drill bit size. Other than that the installation was very easy and I have enjoyed the pergola so far. I would rate it a 4.7 overall.
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    • Recommended
    4 found this review helpful
    we love the new addition to our patio. ...
    we love the new addition to our patio. lot's of pieces but we managed..
    by
    • Verified Purchase
    This is an addition to my original Half21 review. The canopy provides shade relief but seems poro...
    This is an addition to my original Half21 review. The canopy provides shade relief but seems porous and does not completely block sunlight. I still somewhat like the pergola for shade, but the canopy leaks like a sieve during rain. Very disappointed since my previous smaller 8X8 pergola had a waterproof canopy and we could sit under the canopy during rain. I guess I should have read the fine print, I have reduced my overall rating to 3. Still useful, but not as good as I expected. Another complaint. The canopy seems too long and bulges down too much when fully extended. A slightly smaller canopy would correct this problem.
    by
      7 found this review helpful
      Easy to set up and very good against the wind...
      Easy to set up and very good against the wind
      by
      • Verified Purchase
      3 found this review helpful
      Love our new pergola. It’s pretty and really functional. ...
      Love our new pergola. It’s pretty and really functional.
      by
      • Verified Purchase
      1 found this review helpful
      Like the product. Somewhat easy to assemble with help. Really...
      Like the product. Somewhat easy to assemble with help. Really like the retractable cover. Cover has imperfections in the material. Contacted vendor about the defect. They ask that I disassemble and return. A lot of work to disassemble and return.
      by
      • Verified Purchase
      11 found this review helpful
      Very happy with this purchase. It was very well packaged...
      Very happy with this purchase. It was very well packaged in 3 boxes & easy to transport in my own vehicle (I have a mid-sized SUV), so I did not need to have it delivered. The directions to put it together were easy to follow. It took my husband & I approx 3 hours to put together.
      by
      • Verified Purchase
      3 found this review helpful
      Really good product in my opinion. It’s lite enough to...
      Really good product in my opinion. It’s lite enough to maneuver but strong enough to be lasting. The tarp is purus but really blocks the sun. Not difficult to assemble, I was planning to hire someone then I got my drill and got in there a boom it was almost done, follow the advice and have 3 people.
      by
      • Verified Purchase
      I really like the pergola, but very disappointed in the aluminum. It has all oxidized and looks ...
      I really like the pergola, but very disappointed in the aluminum. It has all oxidized and looks terrible. If I had known, I wouldn't have bought it. This happened very quickly. Not pleased at all.
      by
        12 found this review helpful
        Assembly time for a regular dude: 8 hours solo... and about 1 hour with one or two additional pe...
        Assembly time for a regular dude: 8 hours solo... and about 1 hour with one or two additional persons. Will be necessary for two people during two stages. Instructions very good except part about magnets. Aluminum is quite light... have not anchored yet, but certainly will. Overall I am quite impressed, it looks great. Looking now for a replacement canopy to order in advance for certainly it will wear out.
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          • Recommended
          2 found this review helpful
          I had the pergola installed by my carpenter just recently...
          I had the pergola installed by my carpenter just recently - so far I am very pleased. The components are well engineered and the material appears to be of good quality.
          by
          • Verified Purchase
          2 found this review helpful
          Durable and beautiful
          I bought this because the top is more open than a traditional pergola that has 2 layers of perpendicular slats on top. The open feeling of the parallel braces is what I wanted with the ability to also shade completely if desired. The woven poly fabric used for the sliding shade is durable and heavy. It is similar to the material used on umbrellas that can be power washed and last forever. The finish really looks like wood! The shade it provides is complete. Yet when it it open it is so airy. Magnets in the frame hold the shade slide to one side when no shade is required. It was tricky to put together. Many steps but easy to follow with the guide. I would definitely recommend this to anyone who wants both sun and fill shade choices in a beautiful design!
          by
            • Recommended
            14 found this review helpful
            Easy to assemble. Used cement footings and is sturdy in...
            Easy to assemble. Used cement footings and is sturdy in the wind. Covering didn't come with a way to secure it to one side and had to come up with a way to secure it.
            by
            • Verified Purchase
            8 found this review helpful
            Showing 1-30 of 135 reviews

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