Customer Reviews for PENTAIR 10 GPM Whole House Water Filtration and NaturSoft Water Softener Alternative System

Well you could I would imagine but I haven't brave myself to do so. I added a spindown filter to catch the larger 50micron in front to assist the pre-filter as it moves into the two tanks. After 2 weeks my family has agreed that their skin is much softer. For DIY, I went with crimp PEX-B and sharkbites for the couplings. i went 1" PEX all round. The difficult piece is finding the elbows, Ts, ball-bearings locally so I went online for these. add 2 water pressure gauges to monitor the system

Completely satisfied, easy to install, better taste.

We have the worst hard water. We bought this system and we could not be happier. The water not only tastes great but it's no maintenance, no salt! We can water our plants and our dishes don't have spots when they come out of the dishwasher. The water straight out of the faucet tastes just like our bottled water so we could discontinue our water delivery.

Looks good, well built, water looks and taste good.

Easy to install. Well built. Very nice look with the chrome covers. Great shipping packaging. We are a plumbing company that installs these for customers. We have never received a damaged or defective product. The taste of the water is noticeably excellent. Great system with no pressure or volume loss. HHS Plumbing Southern California

I received my filter system about a month ago but it took me a while to get a plummer to install it. Its in now and it works great. No more water spots on the shower doors or when you wash cars. I can refill water bottles for any place in the house. Don't have to buy bottled water. I just keep refilling the bottles i already have.

I bought the 1800 combo about a month ago. I also purchased the install kit. The installation was a breeze for me it took me awhile probably because of my age . Not everyone should attempt the installation unless you have some ability in plumbing. I only had 1 tiny drip leak from the bypass and the pentair company sent a new bypass so fast I could not believe it. Our water Quality is great now. No more chorine in the water. The system works great.

We choose the Pelican water system because it uses no salt/brine. Recently heard in the news that a city plant water system in FL was hacked and chlorine levels were higher than normal. I felt secure knowing that we have something in place in case this happens in our community. In addition to the system we decided to install a UV light to take care of the bacteria. There is absolutely no smell in the water specially when showering. Thanks Pelican!!!

Well.... I got into this house thru a friend. It has been vacant , unpowered, unheated for almost 5 years. Needles to say it was a mess. The copper plumbing was all broken from freezing so i pulled it all out and redid it in Pex. While I was replumbing I got city well water turned on and fed my RV we were staying in while we were repairing the house. Boy was it nasty. Extremely chlorinated and bad tasting. Granted, the last 50 years I'm use to Mountain water in the Northwest Oregon area. so it was a radical change. So that lead me to whole house systems. It came down to 2. Culiacan and Pelican. After weighing out the differences Pelican PSE1800 won. I installed it in the equipment closet and finished the plumbing. While finishing we had 3 boil water alerts. So that prompted us to install a UV system (PUV-8) that was added a few weeks later. So now the system is up and running. The water is way better than the nasty stuff before treatment. The real proof will be when we get the rest of the house finished and moved into...

The install video was a huge help for the plumber. He had no problem installing the system. It talks up even less room than I expected. So far, our water tastes and smells much better.

Best choice for whole house filtration and softer water. We recently had three bathrooms updated and wanted to minimize any damage to the new fixtures. The old ones were corroded and crusted with a hard coating of crud. Installation was relatively easy especially after watching the installation videos and getting technical assistance from tech rep, Anthony.

It's great not to add salt every couple of weeks./ The water tastes great... I installed the unit my myself, it only took a couple of hours.

Installed easily. Our water quality (taste) greatly improved and we now longer can taste the chlorine and chemicals that were there before. The softener has changed how the water feels as we shower and are waiting to see how the technology of leaving in the good minerals will affect our appliances and plumbing overall. Very satisfied with the product so far.

Bought the PSE1800, wanting a more complete system. Within a couple hours and days we noticed the taste and odors of the water were dramatically improved. I bought the additional quick install kit. After having to find cpvc 1 inch piping (not and easy task) and getting a couple of quotes of 500 dollars to install, my cost total cost was about 250 dollars and about 2 hrs of my time. Plan to enjoy this system for a very long time.

Cool clear water and it tastes great. So far so good. The system is fantastic and I piggybacked it with a new tankless water heater. What a difference. We'll see how it goes five years down the road when I have to replace canisters.

For 25 years living in Yuma, AZ using a water softener we have had to replace our electric water heater six times, and our water softener once because the resin tank beads broke apart and blocked all of our copper plumbing in the house. We replaced it with the Kinetico Premium system and this year they have had to replace the resin tanks three times because of leaks, and the control head required a part so that it could regenerate again. We have a GE GeoSpring heat pump water heater and after eight years it started to leak, this was using the Kinetico water softener with Morton’s salt. After extensive research and reading articles about the TAC (template assisted crystallization) system we chose the Pelican PSE 1800. Also because of an extensive study by ASU (University of Arizona in 2011) about the TAC system and using water from the Salt River (Tempe water), (CAP), and Scottsdale the TAC system out performed all other alternatives. The Pelican whole house system is by far the best one on the market, with their warranty, and the fact that it can handle hardness up to 75 grains and is part of Pentair a leader in water quality products. Also, our water company was in violation of TTHMs, and the carbon whole house tank will get rid of these by-products. We do not miss the slimy feeling that the Kinetico softener makes the water feel, and even with this softener we still had water spots to contend with. No more buying salt, no more brine water going into our septic system in our yard. The Pelican water in the shower feels great giving us lots of lather, and rinses clean, we can now drink from every faucet in the house, and we can see that the shower head flow is much better, less scale. We always wipe down the tile shower and glass door and so any spots left by the Pelican system will not be there. As a senior, and a woman, I installed the system myself after letting the carbon tank soak for 48 hours and flushing it out. The total time for the installation was two hours and 30 minutes. We are happy with our unit and have recommended it to our friends who live in the same area and have told them the benefit's of this type of system.

This system was installed four years ago and has performed as desired. It has worked great and is completely self attending, no electricity, no chemicals and no maintenance other than changing the sediment filter. No, it is not a water softener but it does what it is supposed to do. And it does not create that "slippery feeling" that comes from chemical water softeners. It does this without the expense of salt, wasted flushing water and is better for the environment. Many communities have outlawed salt type systems due to environmental considerations. We have had no salt deposits anywhere in house since installing this Pelican system. Water tastes great. Shower glass and fixtures stay sparkling. Have had the system for four years and four months. We change sediment filter only once a year. Then still looks fairly clean. Have irrigation outside before system so expect system to last ten years before changing carbon. Note recommend using SharkBite fittings for a custom installation. They really work great! They are worth the cost! One caution. The system is not going to work for extremely hard water, according to my previous research. We have fairly hard water, it is around a number 9 as I recall. So if you have extremely hard water or extremely smelly water with iron or sulfur, best to get a thorough analysis and professional recommendation so you won't be disappointed in results. Bottom line, this system will deliver great results at a price that cannot be beat. Granted professional installation will increase the cost but still the best solution in my opinion.

The filters are really great! Top notch quality and great instructions. Very good sales as well as technical support for the one call I had during installation. After installing everything and turning the water on, three o-rings leaked (2 slightly, 1 a lot). Turns out that when putting them in, they pinched a bit. The tech support gave great advice on how to remove and put new o-rings if needed. I also put a little silicon grease on the o-rings to ensure they didn't catch/pinch again. Perfect fit 2nd time around. Best is water now tastes GREAT and also the hardness of the water is non-existent! Everyone is happy! I'm recommending this product to all my friends!

3 year resident of AZ, having moved from IA. My previous experience with a water softener system, was a purchase in 1996 from Kinetico. When I as 26, I didn't mind lugging salt from the store to the car, to the salt tank. Today, at 50, carrying salt is not something that I see doing any further down the road. AZ water is hard, very hard. So hard, that within 2 years of our new home being built, the water had begun to etch the glass shower panels in our home. I was able to remove the damage, but the steps taken to remove that mess, are what fueled me to order the Pelican Whole House filter / softener combo. I opted for the PSE2000 for flow rate, since we have 5 bedrooms, however 3 are full time occupied. I had been researching this product for about 18 months. What kept bringing me back to Pelican, were the attractions of; ordering online (I don't have to sit through a water test in my home), 99.6% effective certification, no salt!, no electricity, no discharge / no drain, no mess, low cost (investment and use), and most importantly - self install. Now, I'm not a plumber. Our house was built with a soft water loop in the garage. I had been eyeing that thing for 3 years, thinking 'that looks pretty easy to hook into, I just need a system that I can install myself.' Ironically, that was the part of the install that gave me the most hassle. Why? The first thing I would do next time is start with local code for water delivery within the dwelling. The first run at installing the plumbing prior to the pre-filter, was using PVC. I like PVC, always enjoyed working with it. What I didn't factor in for this install, was that it's 109 degrees outside and the humidity is around 11%. The time you have to produce a connection (prime, glue, connect) is about 10 seconds. I don't like to move that fast anymore. So my first 3-valve bypass attempt, using PVC created a leak in one of the 14 connections I made. I cut it out, started over. PVC is inexpensive. The second attempt went much better, but again - 1 leak. Feeling defeated, I called a plumber to come give me a quote for installing the bypass valves and shut off valve prior to the pre-filter. He couldn't get to me until the following week. He did inform me though, that PVC was not code for water delivery, in my area. He was going to use copper. Meh, ok, I don't want the look (or expense), but I just want it working. Called a second plumber, who said he was going to use PEX. I asked if that was compliant with code, he said it was. Then he sent me the code, so I could see for myself (nice touch). He quoted me two prices, one shut off valve prior to pre-filter, and one with 3 way bypass and one shut off. 1 valve - reasonable, 4 valves ... the price seemed too high. So I started researching PEX, prices, availability, how to work with it. PEX, was exactly what I needed. Cut the second PVC attempt out, started with the PEX, and in less than an hour, I had the water back on in the house (minus PSE2000). From there, life was simple. Figuring out where I wanted the pre-filter, routing of the home install kit johns guest lines, the return to the house, etc. So how does it work? The first thing I noticed, while taking a shower, was the soap I had in my washrag, lasted the entire shower. In fact, I had to rinse the soap out of the rag. This was different than the previous day, where I had to add more soap to the rag during the shower. Next time, less soap. Also, no slimy feeling. I don't mind 'slimy', I know its soft water (competitor), but my family is not a fan of slimy feeling water. The PSE2000 does not produce this type of soft water. After the shower, my skin felt better. Before, we had to apply skin lotion upon exit from shower. Last night, not needed. The combination of previous hard water, the low humidity state in AZ ... tough combo on skin. I think we've fixed that. I typically don't like to review this early (day after install), but given the few weeks upcoming, it had to be done. First impressions point me to recommend this system to anyone. Again, low cost, no salt, desired results, self install, online order without speaking to anyone, solid shipping ... it's all great! If you are not a plumber, and have the lines ready up to the pre-filter ... using the home install kit is an absolute snap. Connecting what Pelican sent me, took less than 30 minutes. If you want a water softener that is inexpensive, produces results, is easy to connect, uses no salt, produces no drainage, this is it. Everything worked as described in the instructions (READ them all, even the notes). This is well designed, and made simple install. The finished product looks great, and is all self contained.

I just installed my new system this week, so far all is good no leaks no loss of pressure. I am very happy with the customer service Jarred was very helpful with all my questions witch helped me on choosing the PSE1800. Thanks, Gene Ps. I still have to put the drywall back on..

This is my second Pelican system. My area in Phoenix has a high mineral content in the water. I installed the first system and was very happy with the results. Worked great. After 2 years, decided to sell the house. The buyer wanted the system. The second unit is now in the new house. Won’t be without a pelican water system. Great tasting water, easy install and maintain.

I bought and installed my system about 1 month ago and could not happier with how it is working. The install was straight forward and went like clock work. Excellent support from staff and the videos they point you to.

Cured hard water problems. Well worth the money and time and effort to install.

I received the system on time and undamaged. The filter wrench was not shipped so I called they delivered right away. I had hard time with the canister filter threaded connections leaking. The system works great and looks great.

They are very good

I have received in 3 days and install it in 3 days so far working fine . I will update this review after get the water tested . We have very bad water in pennsylvania berks county

Ordered on line - Received in a timely manner - everything boxed - easy install after prep - which wasn't hard all componenet installed per instructions - approx. 2 hours - I'm 73 retired and removed old salt type softener and installed this

I purchased a Pelican Water System in Feb 2015, and have to say that I’m very dissatisfied with the quality of the water. I’ve stuck with it, basically because I paid over $2,000, but now that it’s time to change the carbon after 5 years, I don’t want to invest anymore money with it. I’ll switch to a traditional soft water system I included a picture of the calcium buildup on my glass shower wall.

I've had this system about a month and am very happy. Using the installation kit, the system was very easy to install myself. Had one minor very slow drip on one of the the pre-filter pipe fittings, which was easily fixed by redoing the fitting with pipe dope instead of Teflon tape. Great tasting water from every faucet in the house, and much to my surprise, the salt free water softener is working nicely. Minimal to no spotting on dishes and silverware in the dishwasher, and the bodywash lathers up nicely in the shower, allowing me to get rid of the Hardness Master electronic softener I had been using. Overall, a great buy and highly recommended...saved a bundle by doing the install myself.

I bought the system a couple weeks ago. Worth every penny!! Great investment no doubt!!