#1 Home Improvement Retailer

Customer Reviews for PENTAIR 15 GPM Whole House NaturSoft Water Softener Alternative System

Internet #205423700

Model #NS6-P

Store SKU #1000308405

  • Eliminates the effects of hard water without the use of salt
  • The only DVGW-approved technology in North America
  • Certified to prevent 99.6% of scale

Customer Reviews

  • 4.3
    out of 62 reviews
  • 87% recommend this product
Filter by:
Showing 1-30 of 62 reviews
Completely worthless piece of junk - see pics of damage to water heater!
We were really happy to move into a newly built home, and use salt-free water conditioner (Natursoft NS6). The specs on Pelican's website state it is good for up to 75GPG. We are at around 12GPG on city water. After 18 months with the product (installed as brand new, by a professional, licensed plumber), our also then-brand new (now 18 months old) electric tank water heater died. When we took the water heater apart, this is what we found. About 10-12" of scale/gunk has built up on the bottom of the tank, and the elements are coated in scale - one of them so badly that it shorted out and increased our water temp to 167-degrees. We also have a lot of scale/build-up on our faucets and plumbing fixtures. It's able to be cleaned, though, with CLR and we were able to live with that. The water heater dying, though, is completely unacceptable (and no fault at all of the water heater, IMHO). I've emailed customer service to understand how they're going to address this. Initially they've told me that my water is just too hard (despite it being 12grains while their product literature states it's fine for up to 75 grains per gallon). Depending on how their ultimately respond, I may come back and edit my review; however, for now I absolutely cannot recommend this product. It has done nothing whatsoever in terms of how it's described/marketed.
by
Response from Pelican WaterMay 29, 2021
I am sorry you are not happy with the system performance, I would recommend you contact me directly on this matter so we can review your account and see if we can resolve this. My contact information is James.Wade@Pentair.com , 386-204-7146
    6 found this review helpful
    Whole house water softener
    Received my water softener very fast, was very easy to install, look good, im very excited to start getting better water quality around the house.
    by
    • Verified Purchase
    • Recommended
    Not worth the money, or effort in time to install.
    I am writing this review after one year of use. This softener unit does not work well. I just had to clean all of my shower heads from alkali build up, which never happened when I had my softener unit that was a salt add unit. This salt free unit cannot hold a candle to the salt add units. Lesson learned. The salt add units may be more maintenance but they are more efficient. Save your money. These salt free units are not perfected yet.
    by
    Response from Pelican WaterApr 24, 2020
    Thank you for your feedback. It is unusual for us to receive a bad review of our NS6 NaturSoft Water Softener Alternative System. It is IAPMO R®T Certified To NSF/ANSI 42 and is the only water softener alternative certified 99.6% effective. However, we do appreciate your input. Thank you, The Pelican Water Customer Satisfaction Team
      12 found this review helpful
      great product, great customer service
      So far, so good. The natursoft is seemingly doing a great job. Besides that, I can't say enough good things about the folks who answer the phone at Pelican. From answering allmof my technical questions, to ordering, to customer service, they've been a pleasure.
      by
        • Recommended
        Newly-installed Pelican NS6 NaturSoft System
        My wife and I recently purchased a home in VA that was built in 2005. As a hard water mitigation effort, we purchased a Pelican NaturSoft NS6 water filtration and conditioning system in July, 2019 and installed it a few days ago. The hard municipal water (avg. 18 grains) in our area had taken its visible toll on the existing appliances, toilets (tanks and bowls, inner tank flush parts and tile shower stalls. I can only imagine what the interior copper water line surfaces must look like before this new installation. In previous homes, we have lived with several well-water, salt-based, softening systems. In our 47 years of owning 5 homes across the country, we have had maintenance issues and concerns, such as managing water softener unit electrical power hook-ups and manual/electronic controls (and potential system failure-points), early-morning noise from back-wash cycles, the inefficient use and increasing cost of precious water and our continuing concern over our discharge of salt into our environment. After our research into alternative salt-free systems was completed, we were very impressed that the NaturSoft system has so little maintenance requirement and no moving parts. We decided that now was the time to make the switch to the elegantly-designed, simple to install and operate NaturSoft system. It is too soon to tell what the longer-term impact will be in our attempt to prolong home appliance and fixture life, reduce hard water abatement costs and improve efficiency and performance of our whole house water system that will occur over time. We are, however, optimistic on the future results our investment.
        by
          • Recommended
          Easy to install, recommend getting the installation kit too--the flexible piping is well made and...
          Easy to install, recommend getting the installation kit too--the flexible piping is well made and makes the placement of the filter and system more flexible to your situation. After 2 days my wife felt a difference with her hair and skin. Also we bleached the showers and toilets, and after 2 weeks still no pink showing up, so that is a first (usually every 4-5 days pink would start appearing). Having the no-salt system is a bonus as it doesn't add sodium to the water and no slimy feeling-and nothing to buy over the years. The sediment filter will last a long time, especially if you have public and not well water. So the 4-pack I got too should last 8 years.
          by
          Response from Pelican WaterMar 7, 2018
          Thanks for the nice review! We're happy to hear that our NS6 Whole House NaturSoft Salt-Free Water Softener System has improved your water experience. You will also begin to notice that this product prevents and removes hard water scale from your plumbing and appliances. Enjoy your cleaner, healthier water! The Pelican Water Customer Service Team
          • Verified Purchase
          • Recommended
          6 found this review helpful
          Product works well . Easy to install. Filter mounting screws do not hold well. Water feels nice ...
          Product works well . Easy to install. Filter mounting screws do not hold well. Water feels nice and tastes great. Happy that I don't have to buy salt.
          by
          • Verified Purchase
          • Recommended
          7 found this review helpful
          by
          • Verified Purchase
          Sceptical
          Unit has been installed for approximately 6 week. Water is hard in our system and the amount of calcium scale on dishes is horrible. We’ll loose dishes that can’t be cleaned due to scale. I’m still going to clean water heater but don’t see it changing. If anyone monitors this with pelican maybe they can help. I hope it gets better
          by
            N 6 Water Softener
            Easy to install with some plumbing experience, small footprint, and totally solved well hard water issues.
            by
            • Verified Purchase
            • Recommended
            Just installed it a few days ago and seems to be working as advertised.
            Just installed it a few days ago and seems to be working as advertised.
            by
            Response from Pelican WaterApr 9, 2021
            Thanks for the great review Sean! We're pleased we were able to improve your water experience and are certain you will continue to enjoy cleaner, healthier water. The Pentair Customer Satisfaction Team
            • Verified Purchase
            • Recommended
            No Response From Pelican
            Tested my water after installing my NS3 water softener not more than 5 years ago... Well my water hardness is well over 180 ppm... Please advise about my "very hard" water and tell me what I should do now... Beginning to think I wasted my time and money buying into this... Public review to follow with details from my research, purchase, and end results...
            by
            Response from Pelican WaterMar 24, 2021
            I would be happy to take a look at this. Take a picture of the installation and e mail me a picture with your phone number. I will call you and we will look at some ways we can resolve this issue. James.Wade@Pentair.com Direct 386-204-7176
              1 found this review helpful
              Pelican NS6 4 to 6 bathrooms
              Installed last week and has improved the water quality tremendously.
              by
              • Verified Purchase
              • Recommended
              Excellent price, will do it again.
              Great price and easy to install, did it myself. The only issue was getting someone on the phone.
              by
              • Verified Purchase
              Will buy again
              Easy install and we noticed a difference in water quality immediately.
              by
              • Verified Purchase
              • Recommended
              A system that works !!!
              This is our second system. We purchased the first complete system in 2016. Worked as described and easy to install.
              by
              • Verified Purchase
              • Recommended
              Home Depot sold me a used or damaged water system. Opened up the box and tank has a huge dent wi...
              Home Depot sold me a used or damaged water system. Opened up the box and tank has a huge dent with a circle around it in sharpie. Already had a plumber scheduled so just had to make due. What a scam though. Home Depot is a dishonest company!!!!
              by
              Response from Pelican WaterDec 10, 2020
              Please rest assure that Pelican is not allowed to sell or offer any used system at all to Home Depot or anyone else. All the systems are built brand new. It sounds like the tank may have gotten damaged during shipping. Please contact the Pelican Customer service department 877-842-1635 and press option 1 for assistance.
                Customer Service Goes Extra Mile
                Bought NS6 to solve electric how water heater element scaling from hard water. Didn’t work for me as water too hard. But Robert in CS stayed with me for 6 weeks, tested my water and gave me full satisfaction as a customer. Turns out only salt based systems actually remove the minerals which my application requires. Using the NS6 for cold water only that feeds tap water and my open loop Geothermal system and a salt based system for domestic hot waterways the answer. So my recommendation of the NS6 is in this application for cold water.
                by
                • Verified Purchase
                • Recommended
                I was skeptical but gave it a try.. So glad we did
                I was skeptical and cautious on trying a salt-free conditioner, but so glad we did! My wife noticed a difference immediately with how her hair felt from the shower. We have also seen an increase in our water pressure as the shower head has cleaned up. I would HIGHLY recommend!
                by
                • Verified Purchase
                • Recommended
                Easiest System to Use
                Only had the system a few weeks but already seeing positive results. No hard water spots and great tasting water. No hauling salt, no electricity usage and no wasted backflush water.
                by
                • Verified Purchase
                • Recommended
                The water conditioner was very easy to install because I...
                The water conditioner was very easy to install because I also purchased the installation kit. We are very happy. Within a few days we noticed the water was hotter in the shower and the taste of the bathroom water improved (personal subjective observation). Very happy with this purchase.
                by
                Response from Pelican WaterAug 7, 2020
                Thank you for the great review! We're pleased we were able to improve your water experience and are certain you will continue to enjoy cleaner, healthier water. The Pelican Water Customer Satisfaction Team
                • Verified Purchase
                3 found this review helpful
                No hard water stains after bathroom remodel
                We bought this after we remodeled our bathroom. We have hard water which we lived with for years but got frustrated when the hard water stains started appearing on our new fixtures. I never liked the 'feel' of the salt based water softeners so we tried the Pelican saltless system. Installation was pretty straight forward with one problem. The female pipe threads cut into the filter housing were tapped too deeply so the male fittings bottomed before they started to make up. I was using Home Depot male fittings rather than the fittings that came with the kit. Since I could not fully tighten them, I had a leak with with tape and then pipe joint compound. Pelican was very cooperative and sent a new filter. The new filter threads were also tapped very deeply so I installed the new fittings using Permatex Ultra Blue as a sealant and did not have any issues. With the exception of this one problem, the system worked very well.
                by
                • Verified Purchase
                • Recommended
                Great Product
                Easy to install. Quality product. I would recommend to everyone.
                by
                • Verified Purchase
                • Recommended
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
                by
                Response from Pelican WaterJun 4, 2020
                Thank you for the great review! We're pleased we were able to improve your water experience and are certain you will continue to enjoy cleaner, healthier water. The Pelican Water Customer Satisfaction Team
                • Verified Purchase
                Great tasting water
                We bought our new home with an old water softener. The city water tasted terrible, so we bought the new pelican salt free alternative and WOW is it great! The water tastes perfect, no more hard water calcium deposits, just great water through the entire house. No more hauling salt through the house. Highly recommend it.
                by
                • Verified Purchase
                • Recommended
                Excellent Water
                I bought the NS6 and PC1000. Installed 4/15/2020 south east Michigan. Well water with hardness level 26gpg. The system has gone through 2800 gallons. The water taste and feels great. we have a 35 gallon pressure tank and 1" copper pipe going trough the Pelican water filter system. the water pressure is very good
                by
                • Verified Purchase
                • Recommended
                Amazing Service and Product
                I had a leak on my original tank. I called; I was blown away with the customer first attitude. It is rare in any industry. I got a replacement and it works amazing! No issues. They were polite, fast, efficient, understanding and most important fast. Just on the basis of customer support I would highly recommend. On product I use their products (RO) on my Beer Equipment.! Additional note, I have run service call centers for global Facilities- I would have been proud to call this service my own!
                by
                • Verified Purchase
                • Recommended
                It has made no difference whatsoever in our water. ...
                It has made no difference whatsoever in our water. Very disappointing.
                by
                Response from Pelican WaterMar 5, 2020
                It is unusual for us to receive a bad review of our NS6 NaturSoft Water Softener Alternative System. It is IAPMO R®T Certified To NSF/ANSI 42 and is the only water softener alternative certified 99.6% effective . Please call our Retail Help Line at 844-663-3078 if you would like to discuss this product and your water issues in further detail. Thank you, The Pelican Water Customer Satisfaction Team
                • Verified Purchase
                7 found this review helpful
                No Difference Whatsoever
                We have had this water softener for a little over 2 months now and it has made absolutely no difference. We decided we wanted a softener after vacationing at a friend's home that had a salt water softener. We noticed a significant difference in our skin and clothes. I had read that salt water softeners wastes water so I was excited to find this one with good reviews. But it's been a huge disappointment. We essentially paid several thousand dollars for a tank to sit in our laundry room. Very disappointing.
                by
                Response from Pelican WaterMar 5, 2020
                Hi Holly, It is highly unusual for us to receive a bad review of our NS6 NaturSoft Water Softener Alternative System. It is IAPMO R®T Certified To NSF/ANSI 42 and is the only water softener alternative certified 99.6% effective . Please call our Retail Help Line at 844-663-3078 if you would like to discuss this product and your water issues in further detail. Thank you, The Pelican Water Customer Satisfaction Team
                  6 found this review helpful
                  I've only had it for a couple of months but...
                  I've only had it for a couple of months but so far it's working like described.
                  by
                  Response from Pelican WaterFeb 18, 2020
                  Thank you for the great review! We're pleased we were able to improve your water experience and are certain you will continue to enjoy cleaner, healthier water. The Pelican Water Customer Satisfaction Team
                  • Verified Purchase
                  1 found this review helpful
                  Showing 1-30 of 62 reviews