Hi HomeDepotCustomer,
Thank you for sharing your experience with us. Before you return it, please give our Support Team a call at 1-800-732-8238, and we'll be happy to assist you with your towel ring and any necessary parts you need. As the original purchaser of the product, you are backed by our Pfister Lifetime Mechanical & Pfinish Warranty, for as long as you own it. We hope to hear from you soon!
Thank you,
Pfister