Hello Diana,
Thank you for sharing your experience with your Ladera towel bar. We want to get more information on the template that was off, and if you need assistance with the installation or new mounting hardware, please call our Support Team at 1-800-732-8238. Your Pfister Products are backed by our Pforever warranty, which protects the finish and function for as long as you own them. We hope to hear from you soon!
Thank you,
Pfister