Hello Kurt,
Thank you for taking the time to share your experience with us and we’re sorry for your trouble. We'd like to learn more details about the issues you have experienced with your Ladera towel bar, so we can help resolve them. Your Pfister Products are backed by our Pforever warranty, which protects the finish and function for as long as you own them. If you need us to send you new hardware for your towel bar or need assistance with the installation, please feel free to reach out to our Support Team at 1-800-732-8238 and we’ll be happy to help.
Thank you,
Pfister