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Customer Reviews for Pfister Ladera 24 in. Towel Bar in Spot Defense Brushed Nickel

Internet #311369281

Model #BTB-LR2GS

Store SKU #1004757799

  • Featuring spot defense- resists spots and fingerprints
  • Concealed screw installation
  • Mounting hardware included

Customer Reviews

  • 4.6
    out of 216 reviews
  • 93% recommend this product
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Showing 1-30 of 216 reviews
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  • Verified Purchase
Very poor quality
When installing the wall anchors, two of them broke...flimsy. After I purchased and installed additional anchors and went to attach the bar itself I found one of the set screws was frozen in the fixture unable to tighten or loosen it. The wrench supplied rounded the head of the stuck screw. Hopeless frustrating situation. The installation parts and the bar itself are flimsy and of poor quality. Returning it.
by
Response from PfisterMay 3, 2021
Hello DAS47,

We can help before you return it. Your Pfister products are backed by our Pforever warranty, which protects the finish and function for as long as you own them. Please call our Support Team at 1-800-732-8238, so we can send you the necessary replacement parts or the towel bar replacement if needed at no cost under your product warranty. We hope to hear from you soon!

Thank you,
Pfister Pfister
    5 found this review helpful
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    • Verified Purchase
    Beautiful & easy to install....
    Beautiful & easy to install.
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    Rating provided by a verified purchaser
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    • Recommended
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    Rating provided by a verified purchaser
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    This as little hard to install. One of the inserts to hold the screw in the wall broke and I had ...
    This as little hard to install. One of the inserts to hold the screw in the wall broke and I had to use another type of fastener to attach the screw.
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    • Verified Purchase
    • Recommended
    Style is clean and modern and template provided made it so easy to align perfectly.
    Style is clean and modern and template provided made it so easy to align perfectly.
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    • Verified Purchase
    • Recommended
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    Bought this in black and brushed nickel and really like...
    Bought this in black and brushed nickel and really like the results and look of both
    by
    • Verified Purchase
    The towel bar is excellent, it was very stable when...
    The towel bar is excellent, it was very stable when I put my towels on it.
    by
    • Verified Purchase
    Did not like the quality of the towel bar....
    Did not like the quality of the towel bar.
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Love the sleek look of the Ladera bathroom fixture series....
    Love the sleek look of the Ladera bathroom fixture series. Exactly as pictured and easy to install.
    by
    • Verified Purchase
    Good quality and sharp looking...
    Good quality and sharp looking
    by
    • Verified Purchase
    Very easy to install and of good quality....
    Very easy to install and of good quality.
    by
    • Verified Purchase
    This product is similar to most towel bars but when...
    This product is similar to most towel bars but when will a company make the set screw on an angle so it is easier to use the Allen wrench to install. However, Looks Great and works as described.
    by
    • Verified Purchase
    Great service on behalf of Home Depot. The towel...
    Great service on behalf of Home Depot. The towel rack was an easy installation, great instructions and pattern made it so much easier. Very nice style and finish as well.
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Beautiful towel rack and very easy to assemble. Very happy with this purchase.
    Beautiful towel rack and very easy to assemble. Very happy with this purchase.
    by
    • Verified Purchase
    • Recommended
    does not tighten well without shaking, and then screw falls...
    does not tighten well without shaking, and then screw falls out when you try to tighten it. Allen rench key is very difficult, near impractical to screw in where it is located on the item.
    by
    Response from PfisterDec 28, 2020
    Hello Kurt,

    Thank you for taking the time to share your experience with us and we’re sorry for your trouble. We'd like to learn more details about the issues you have experienced with your Ladera towel bar, so we can help resolve them. Your Pfister Products are backed by our Pforever warranty, which protects the finish and function for as long as you own them. If you need us to send you new hardware for your towel bar or need assistance with the installation, please feel free to reach out to our Support Team at 1-800-732-8238 and we’ll be happy to help.

    Thank you,
    Pfister Pfister
    • Verified Purchase
    3 found this review helpful
    Easy to install and looks beautiful!...
    Easy to install and looks beautiful!
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    • Verified Purchase
    Throw away the drywall hanging hardware and buy some separately....
    Throw away the drywall hanging hardware and buy some separately. The inserts are soft and will bend. There’s a poker tool to expand the wings once inserted in the wall. It will break off. It’s all garbage. The templates for marking the holes for the wall are off a bit. Don’t trust it. A tape measure works much better. Otherwise the actual rack is good so far. Looks good too. Only time will tell on how well it wears.
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    • Verified Purchase
    3 found this review helpful
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    Showing 1-30 of 216 reviews

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