Hello tfsf,
Thank you for sharing your experience, and we're sorry for your trouble. Please know that we want to assist you with the correct solution. As the original purchaser, your Pfister product is backed by a lifetime warranty, and we'll be happy to send you the necessary replacement at no cost under your product warranty. Please give our Support Team a call at 1-800-732-8238, and we'll be happy to assist you and get your faucet back in working order. We hope to hear from you soon!
Thank you,
Pfister