#1 Home Improvement Retailer

Customer Reviews for Pfister Stellen Single-Handle Electronic Pull-Down Sprayer Kitchen Faucet with React Touchless Technology in Stainless Steel

Internet #304228335

Model #LG529-ESAS

Store SKU #1007185413

  • Advanced ceramic disc valve technology and a never leak guarantee
  • SmartStop feature shuts off faucet after 3 minutes of inactivity
  • Temp adjust: select your ideal temperature in sensor mode

Customer Reviews

  • 4.4
    out of 61 reviews
  • 53% recommend this product
Filter by:
Showing 1-30 of 61 reviews
Not worth the cost.
[This review was collected as part of a promotion.] I've had to replace the head on this faucet 5 times. It's cheap plastic and chips. The buttons are plastic with a rubber cover and after a year of use the rubber wears away.
by
Response from PfisterDec 29, 2023
Hello RAY, We're here to help! If you haven't called us already, please do. We're sorry for your trouble, and we would be happy to send you the replacement spray head at no charge under your product's warranty. Pfister's Limited Lifetime Warranty covers the finish and function to the original purchaser of the product. Please call our Support Team at 1-800-732-8238 as soon as possible to resolve this. Thank you, Pfister
    Horrendous installation
    Unless your sink isn't installed yet or you have a shallow sink do not buy. Pfister uses an 1.5" nut to secure the faucet which makes it impossible to tighten under the sink. Pfister makes you buy their "special tool" to install.
    by
    Response from PfisterOct 12, 2021
    Hello Nate,

    We're sorry to hear that you encountered some difficulties with the installation of your faucet. A universal tool can be purchased if needed, but the tool can also be sent to you at no cost by calling our support line. As the original purchaser, your faucet is backed by Pfister's Pforever warranty, which covers the finish and function for as long as you own it. If in the future you need parts or any warranty assistance, please give us a call at 1-800-732-8238, and we'll be happy to help!

    Thank you,
    Pfister Pfister
      Broken Connector Water leak (second time)
      I bought this model a year ago and after 8 months of service the hose starts to have water leak and a huge mess in our kitchen. As the pieces have lifetime warranty I received a new one and just after 2.5 months of service the unit fails again in the same place. It is a very nice looking piece, but seems it is made with low quality materials (cheap). I will say that the customer service persons are very good trying to solve your problem, but it is really frustrating to keep sending emails about this . Nice looking product, very bad quality
      by
      Response from Customer CareJun 29, 2020
      Hello Sergio Lopez, Thank you for taking the time to share your experience with your Stellen faucet. We’re sorry you had to order another part and we’re happy to hear that you were able to contact our Support Team and get the replacement parts you needed under Pfister's Pforever warranty. As the original purchaser, your product is backed by our Lifetime Warranty, covering the finish and function for as long as you own it. If you have any additional questions regarding your faucet or its warranty, please call us at 1-800-732-8238. Pfister will always work with you to find the proper solution to your case. Thank you, Pfister
        It would be a simple installation except for my own...
        It would be a simple installation except for my own situation with the deep sink. Still, it wasn't so bad. It didn't take all that long. It was just a case of making a lot of very small turns with the wrench to snug the faucet to the sink. All the other connections were quite easy to do and understand. Overall a pretty nice improvement in the kitchen.
        by
        • Verified Purchase
        This faucet is tall and elegant. Sensor works well and I like the idea of having a by-pass should it stop working. The pull-down hose is very convenient. Love it!
        by
        • Verified Purchase
        Nice but with a design flaw
        I have a sensor faucet at home (a different brand) and bought the Pfister Stellen for my mom. It’s a nice looking faucet and works well but I give it 3 stars because on mine, you can use the sensor OR just open the faucet handle to get water. On the Pfister Stellen, you get one or the other. If you choose sensor mode, the handle will not turn the water on and off. Or you can shut off the sensor mode and the handle will work. The reason this is inconvenient is that when friends come over who don’t have sensor faucets and aren’t use to waving their hands to turn it on and off, they automatically use the handle. This faucet does nothing when you open and close the handle if it is in sensor mode so they get confused. It should be able to work by sensor OR the handle and it doesn’t, you have to pick one.
        by
        Response from PfisterFeb 1, 2024
        Hello Mike M, Thank you for sharing your experience with the Stellen Touchless faucet. It’s genuine reviews like yours that allow us to keep improving our products and customers’ experiences. If you need assistance from us or have questions regarding your product, please feel free to reach out to our Support Team at 1-800-732-8238, and we’ll be happy to help. Thank you, Pfister
          Spray mode buttons poorly made
          We bought this in 2019 and have generally liked it. We quickly got used to using it hands-free. We purchased the part so we could plug it in instead of burning through batteries. But from the beginning, the buttons to switch between spray modes seemed weak. They never worked 100% of the time. It wasn't a major problem until this past year. Now, we have to manually pry up the buttons to get it to go from spray to regular stream. I'm hopeful the warranty claim will go through, but I'm doubtful the button design has been re-done considering they still sell the exact same model 4 years later here. If it weren't so darn expensive, I'd replace it with a different one. I even recall at the time of purchase reading a few negative reviews about the buttons. I had hope it was user error but indeed, they do seem poorly made.
          by
          Response from PfisterDec 7, 2022
          Hello Katie,

          We're here to help! If you haven't called us already, please do. We'd be happy to send you the replacement spray head at no cost under your product's warranty. As the original purchaser of the product, you are backed by a Pfister Lifetime Mechanical & Pfinish Warranty that covers Pfinish & Pfunction for as long as you own your home. Please call us at 1-800-732-8238 to get this resolved as soon as possible. We hope to hear from you soon!

          Thanks,
          Pfister Pfister
            Loving the motion sensor!
            [This review was collected as part of a promotion.] We are very happy with the Stellen faucet and loving the motion sensor feature!
            by
              • Recommended
              hands free feature stopped working after 6 months
              I installed this faucet 6 months ago and it was working as advertised. The faucet is connected with electric power so batteries dying is not a problem. All of the sudden 6 months later the sensor stopped working as it was. Now it only works randomly which is very annoying. i have been trying to find troubleshooting directions to no avail. I can hear the control box clicking but the water doesnt shut off if running or open if close. Any ideas how i can fix this problem. This makes this faucet worthless
              by
              Response from Customer CareMar 28, 2022
              Hi Samu, If you haven’t called us already, please do. We want to help troubleshoot what may be happening with the sensor. If needed, we can also send you the replacement control box to get this resolved as soon as possible. Pfister's Lifetime Warranty covers the finish and function to the original purchaser of the product. Please give our Support Team a call at 1-800-732-8238 for your warranty replacement parts. We look forward to talking to you soon. Thank you, Pfister
                Really pleased with the faucet so far. Installation was fairly...
                Really pleased with the faucet so far. Installation was fairly straightforward, though we did have to purchase new supply lines because our old ones did not fit properly. The touchless feature is awesome and easy to use. I like that we have a plug in and battery (sold separately) option for it. The pull down nozzle is a little difficult to detach at times, but that may loosen a bit with time/really isn’t a big deal. Overall, we are very happy with this faucet.
                by
                  by
                    Think twice if you really need touchless
                    Aesthetically, this is an appealing faucet. The Touchless Technology, however, is proving to be more of a burden than a benefit. When using Touchless, the pressure is at the mercy of the last use which almost always results in needed adjustments therefore negating the 'touchless' aspect. Additionally, the sensor is so good that most movements (hand washing, dish rinsing,,,) cause the water to turn off unnecessarily. Really wishing we would have forgone this feature.
                    by
                    Response from PfisterJul 16, 2021
                    Hello TOsoCo,

                    Thank you for your feedback. The faucet sensor also has the ability to be overridden to use the faucet in manual mode if needed and then be turned back on for the touchless feature. These instructions are located on the last page of your installation guide. If there is anything we can do to help, please don't hesitate to get in touch with us at 1-800-732-8238.

                    Thank you,
                    Pfister Pfister
                      Online video makes the installation easy....
                      Online video makes the installation easy.
                      by
                      • Verified Purchase
                      Definitely suited our needs and works well....
                      Definitely suited our needs and works well.
                      by
                      • Verified Purchase
                      Just installed and used it for a few days; works...
                      Just installed and used it for a few days; works great so far and looks great as well.
                      by
                      • Verified Purchase
                      This is my favorite product in our new kitchen! It makes hand-washing and doing dishes so much e...
                      This is my favorite product in our new kitchen! It makes hand-washing and doing dishes so much easier! It did take a couple days to get used to the new hands-free function, but it's the easiest faucet I've ever used. My husband and I were a little unsure about the touchless technology, but it only turns on/off if you accidentally get a dish too close while washing it, or after 3 minutes of being on continuously.
                      by
                        • Recommended
                        The unit works good and installation was simple. Only cons...
                        The unit works good and installation was simple. Only cons are the on/off valve is kind of loud. It makes a thump noise turning on or off. Also when you try to get low water pressure on the spray setting the unit kicks back to normal setting. The sensor works good.
                        by
                        • Verified Purchase
                        Rating provided by a verified purchaser...
                        Rating provided by a verified purchaser
                        by
                        • Verified Purchase
                        Rating provided by a verified purchaser...
                        Rating provided by a verified purchaser
                        by
                        • Verified Purchase
                        It's a nice faucet, not to difficult to install. Would give 5 stars if it came with battery modul...
                        It's a nice faucet, not to difficult to install. Would give 5 stars if it came with battery module like other brands. After all most kitchen sinks have one receptacle and it's used by the disposal unit. But I was able to obtain one and it works fine. Overall it's does what it supposed to. Haven't seen any issues yet as with other reviews. Time will tell.
                        by
                        • Verified Purchase
                        • Recommended
                        Rating provided by a verified purchaser...
                        Rating provided by a verified purchaser
                        by
                        • Verified Purchase
                        Saves water by going touchless, nice jet stream and love...
                        Saves water by going touchless, nice jet stream and love the sleek design.
                        by
                        • Verified Purchase
                        2 months in and working great. Much lower cost than...
                        2 months in and working great. Much lower cost than competitive options and came with an A/C adapter (option you pay for with others).
                        by
                        • Verified Purchase
                        by
                        • Verified Purchase
                        by
                        • Verified Purchase
                        EXCELLENT well made item, easy install, video was helpful but...
                        EXCELLENT well made item, easy install, video was helpful but was so easy it really was just backup information
                        by
                        • Verified Purchase
                        1 found this review helpful
                        At first I was skeptical about touchless faucets, but this...
                        At first I was skeptical about touchless faucets, but this is excellent. Install was a breeze thanks to a well engineered product. Operation is flawless as with most Pfister products. I had the basic Stellen in my previous house and like the height and feel. The high neck helps with cleaning large pots and cutting boards. If I move I will buy another.
                        by
                        • Verified Purchase
                        2 found this review helpful
                        by
                        • Verified Purchase
                        by
                        • Verified Purchase
                        It works great ez to put in...
                        It works great ez to put in
                        by
                        • Verified Purchase
                        Showing 1-30 of 61 reviews

                        Frequently Bought Together

                        +
                        +
                        Price:
                        $236.13

                        Compare Similar Items

                        current item

                        Finish Family

                        Stainless Steel

                        Stainless Steel

                        Stainless Steel

                        Stainless Steel

                        Faucet Hole Fit

                        1, 3

                        1

                        1, 3

                        1

                        Sensor Activation

                        Touchless

                        Touchless

                        Touchless

                        Touchless

                        Features

                        Advanced Spray, Secure Docking

                        Spot Resistant

                        Pull Out Spray Wand

                        Pull Out Spray Wand

                        Deckplate Included

                        Deckplate Included

                        Deckplate Not Included

                        Deckplate Included

                        Deckplate Not Included