Hello Arme, thank you for your review. We apologize for this unfortunate experience. As the manufacturer, we strive to provide our customers with high-quality products every time. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue, as quickly as possible. When you have an opportunity, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 534377, so that we can resolve your issue promptly. We look forward to assisting you in resolving this issue.