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Customer Reviews for Pleasant Hearth 1/2 in. 18 in. 4-Bar Steel Fireplace Grate with Ember Retainer

Internet #203616714

Model #BG5-184EM

Store SKU #1000597151

  • Encourages better air circulation providing a more robust fire
  • Heavy-duty steel construction for long-lasting use
  • Angled tines help keep your firewood in place

Customer Reviews

  • 4.2
    out of 247 reviews
  • 81% recommend this product
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Showing 1-30 of 247 reviews
Perfect!
Excellent purchase! Zzzzzzzzzzzzzzzzzzzzzzxzxxxxxxxx
by
    • Recommended
    by
    • Verified Purchase
    ember retainer
    Ember retainer burned out in 3 months.. do not buy this product
    by
    Response from GHP Group Inc. SupportFeb 18, 2022
    Hi Michael, We are so sorry to hear about your experience! Our customer service team would be happy to provide technical assistance and parts support, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group ghpgroupinc
      • Recommended
      It worked well. Not much to say about this item....
      It worked well. Not much to say about this item. I wanted one that would fit my fireplace and this fit the bill.
      by
      • Verified Purchase
      Great Grate
      Bought this as a gift for my son and daughter in law. Works and fits great.
      by
      • Verified Purchase
      by
        I wish I brought a little bigger one...
        I wish I brought a little bigger one
        by
          Exactly what we needed for our fireplace. Works well...
          Exactly what we needed for our fireplace. Works well
          by
            Fits perfectly. We used the guide provided to order our...
            Fits perfectly. We used the guide provided to order our Pleasant Hearth fireplace grate. Provides good airflow beneath for robust fire.
            by
              Lightweight use only
              It was too lightweight for our needs. I ended up returning it. Right length, wrong weight.
              by
              Response from GHP Group Inc. SupportDec 20, 2021
              We're sorry to hear you are dissatisfied with this product. If there is anything we can assist you with just reach out by phone at 1-877-447-4768 or email on our website. -GHP Group ghpgroupinc
              • Verified Purchase
              AVOID THIS ITEM!!!!
              Drserves 0 stars! Have had 2 werks and the grate has bent downward so that it looks like s smile. The center now touches the gloor of our girebox and the rmber retaining grste is disintegrsting! DO NOT PURCHASE THIS ITEM! YOU HAVE BEEN WSRNEF
              by
              Response from GHP Group Inc. SupportNov 16, 2021
              We are so sorry to hear about your experience! If there is anything we can do to assist you please reach out to our customer service team at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group ghpgroupinc
                This is a beautiful black hearth that fit perfectly into...
                This is a beautiful black hearth that fit perfectly into my fireplace. We have a non-functioning, wood-burning fireplace at the moment, so it's being used for props and decor. It's exactly what I needed.
                by
                  Barely made one season of burning...
                  Barely made one season of burning
                  by
                  Response from GHP Group Inc. SupportJun 28, 2021
                  We're sorry to hear you are dissatisfied with this product. If there is anything we can assist you with just reach out by phone at 1-877-447-4768 or email on our website. -GHP Group ghpgroupinc
                  • Verified Purchase
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  Very heavy, sturdy and masculine....
                  Very heavy, sturdy and masculine.
                  by
                  • Verified Purchase
                  Just like my old one
                  Just like my old one
                  by
                  • Verified Purchase
                  • Recommended
                  by
                  • Verified Purchase
                  It is what it purports to be. Not too much...
                  It is what it purports to be. Not too much to say regarding a fireplace grate.
                  by
                  • Verified Purchase
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  The grate fit perfectly in our fireplace....
                  The grate fit perfectly in our fireplace.
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  Overall this is a decent fireplace grate despite the fact that it may not fit some fireplaces. I ...
                  Overall this is a decent fireplace grate despite the fact that it may not fit some fireplaces. I have a Temco TLC42-4 (42" fireplace) and the back legs of the grate hit the sidewalls of the fireplace preventing it from sitting all the way back so that the doors could close. After reading reviews I was aware that it may not fit but was ready to modify it as needed. The expanded metal ember holder works well but has some warping after a winters worth of fires. The coating seems very durable but if you decide to modify it by bending the legs, the coating will crack in places. My personal critique: it could be 1" shorter and it would be nice if the ember catcher was added to the slanted portions on the front and back of the grate.
                  by
                  • Verified Purchase
                  • Recommended
                  This grate works well with my smaller fireplace. Seems to...
                  This grate works well with my smaller fireplace. Seems to be built well also.
                  by
                  • Verified Purchase
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  FIRE HAZARD- Logs can easily roll off the grate. The...
                  FIRE HAZARD- Logs can easily roll off the grate. The rods extending around above the top of the grate are to short to retain the logs of a regular fire. Only a flimsy fire with very few and tiny logs can be safely burnt.
                  by
                  • Verified Purchase
                  Not very sturdy. Lite weight will not hold up to...
                  Not very sturdy. Lite weight will not hold up to high heat. Very disappointed.
                  by
                  Response from GHP Group Inc. SupportJul 27, 2021
                  Hello, we are sorry to hear you are dissatisfied with our grate. Our customer service team would be happy to share maintenance tips to increase the lifespan of the product, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group ghpgroupinc
                  • Verified Purchase
                  This was the perfect grate for my fireplace. The previous...
                  This was the perfect grate for my fireplace. The previous one was a good bit shorter and did not properly fit the fireplace there for I could never get a proper size fire going. This grate has held up very well to some really hot fires so far and has not warped at all.
                  by
                  • Verified Purchase
                  1 found this review helpful
                  This fire grate was perfect for our firepit. It's able to hold a heavy load of branches and not g...
                  This fire grate was perfect for our firepit. It's able to hold a heavy load of branches and not get bent.
                  by
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  Showing 1-30 of 247 reviews

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