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Customer Reviews for Pleasant Hearth Medium 1,800 sq. ft. 2020 EPA Certified Wood Burning Stove with Legs and Blower

Internet #314293804

Model #GWS-1800-B

Store SKU #1005657767

  • Heats up to 1,800 sq. ft.
  • Airwash system keeps glass clean
  • Includes blower

Customer Reviews

  • 3.7
    out of 13 reviews
  • 20% recommend this product
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Showing 1-10 of 13 reviews
Useless warranty and customer service
I have one of these and it’s supposed to have a 5 year warranty. I just spent 3 hours on hold to speak to an agent, I was told I was number 1 on the hold list but nobody ever picked up the line. What good is a warranty if they make it impossible to contact customer service.
by Stevemacdad
Response from GHP Group Inc. SupportJun 3, 2021
We are very sorry to hear about your experience. If there is anything we can do to assist you please reach out to our customer service team at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP ghpgroupinc
Won’t really know until winter. Just received it however it...
Won’t really know until winter. Just received it however it appears to be well made.
by PATRICIA
This stove is not big enough to heat 1800 sq ft I have a 1100 sq ft and it doesn't heat the house...
This stove is not big enough to heat 1800 sq ft I have a 1100 sq ft and it doesn't heat the house even with the blower on also the baffle broke and I cant seem find any way to get a refund or an exchange
by Frances
Response from GHP Group Inc. SupportJun 10, 2021
We are so sorry to hear about your experience! Our customer service team would be happy to provide technical assistance and parts support, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group ghpgroupinc
2 people found this helpful
Lacks quality control, none of the knobs fit and the blower it comes with is a joke.
Lacks quality control, none of the knobs fit and the blower it comes with is a joke.
by J63087
2 people found this helpful
Excellent wood stove
This stove is well designed, highly efficient, easy to install and operate, and it takes large logs. I especially like the large window and the airflow adjustment that allows you to control the heat of the fire. The only thing I dislike is the blower. It is small and noisy, and doesn't move much air. My previous wood stove had a large blower the full width of the stove and it was very quiet.
by DavidC
This is an extremely good stove. It heats our 1,400...
This is an extremely good stove. It heats our 1,400 sq ft home perfectly. We dont supplement at all. We only use the stove. There are times, it is so hot, I open a window. Also an efficient burn, I dont use as much wood as my brothers older stove. It is worth every penny!
by TJPMommy
Needed a stove for an outside cinder block room. Ordered this one because it was on sale. In the ...
Needed a stove for an outside cinder block room. Ordered this one because it was on sale. In the picture it doesnt show the big eye bolt sticking up through one of the fire bricks or we would not have ordered it..I can only assume it was to be able to lift up the brick because under the brick is a hole that goes to the ash pan. If the brick is not properly aligned and sealed over the hole, the fire will not burn. We took out the bolt and sealed the hole in the brick and sealed the hole underneath with a piece of metal. So far the stove does its job and warms up the room well. Its not the best quality stove but also not the worst.
by BeefJerky123
1 person found this helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Easy to set up after they sent manual for it....
Easy to set up after they sent manual for it. No handles were sent for controls either. Still waiting for them to be sent! Looks great & works well.
by CATHY
I am very pleased with my new pleasant hearth, it...
I am very pleased with my new pleasant hearth, it heats my house up very nicely, however, when I received my stove it had a bit of paint damage on one of the legs and a small spot on the top of stove, overall, it’s a very nice stove.
by JODY
Showing 1-10 of 13 reviews