Hi HomeDepotCustomer, We are the manufacturer of Pool Time products. We appreciate your feedback and are sorry to hear that your recent experience with our Super Water Clarifier did not meet your expectations. Super Water Clarifier binds smaller particles into larger masses so that they can be more easily filtered out by your pool's filtration system. When using our Super Water Clarifier, it is best to run the pump and filter as much as possible for optimal results. If you would like to discuss further, or if you have other pool care related questions or concerns, please give our Technical Solutions Team a call at 1-800-252-POOL (7665). Thank you.