Went to purchase these and looked through 10 pieces only to find three that were halfway decent. And with those we still will have to replace two to three spindles on each piece. Most of the 2x2 spindles are split where they have been nailed to the railing and if not split the nails are sticking through. Went to a second Home Depot where the selection was only slightly better. Found three more sections we needed and will still have to replace spindles on those.
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Response from UFPI RepresentativeMay 29, 2026
Dear SusanL, Thank you for letting ProWood know about your frustrating experience with the selection of lumber that your local store has in stock. We apologize, and please know we share your disappointment. We value you as a customer and can assure you that our lumber is normally of excellent quality. We will look further into this matter. If there is anything that we can do, or if you would like to discuss this further, please e-mail our customer service department at CustomerService@ProWoodLumber.com, referencing this review, and one of our representatives will be happy to assist you.
Jul 23, 2025
There were multiple pieces split during assembly and nails completely missing the wood.
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Response from UFPI RepresentativeJul 28, 2025
Dear MIKE, ProWood is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
May 24, 2025
VERY POOR WORKMANSHIP
Very poor workman ship. I picked up 4 unit to repair a second floor railing and ordered on line. staff was very helpful and pleasant. Now when i unload my truck at my store i seen a couple of split end , no big deal Right ? Wrong ! looking further at them to repair before i install them i found 41 split or nails push out the side of 112 railing ( that's 2 side on each panel ) 41 broken ends . Really home depo . in all of my years working with you I have NEVER seen product in thus a poor shape as i have seen these. If i wasn't an hour away for you i would have return them! I'll post a few pictures of this poor workman ship . ok it will not let me upload any picture. but i will email the if you like
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Response from UFPI Customer ServiceDec 19, 2025
Dear NVS Store, we are sorry to hear this product did not meet your expectations. If you would like the opportunity to discuss the issue further, please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com and one of our customer service representatives will be happy to assist you.
1 found this review helpful
Jul 23, 2024
Very nice looking fence and worth the price.
This came out way nicer than expected. I’m really amazed. It’s really story as well . I wanted hand rails for my elderly parents to hold on to and this is perfect.
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Response from UFPI RepresentativeJul 23, 2024
Dear Parth, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you
Recommended
Aug 8, 2021
Not a fence, but love it on my wall
Used it to build my vertical orchid garden.
Highly recommend
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Recommended
1 found this review helpful
Dec 10, 2020
Wood Deck railings
Work pretty good on my large deck. I recommend this woods railings affordable price and good quality.
by
Recommended
Jul 21, 2020
Worked out very well for my small Farmers Porch...
Worked out very well for my small Farmers Porch
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Verified Purchase
1 found this review helpful
Jun 24, 2020
Easy to install and well made...
Easy to install and well made
by
Verified Purchase
1 found this review helpful
Apr 1, 2020
Great product ...
Great product
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Verified Purchase
2 found this review helpful
Jul 18, 2019
Easier than building, but screws missed rails, uneven. Top or bottom boards not even! I’ve had to...
Easier than building, but screws missed rails, uneven. Top or bottom boards not even! I’ve had to work on every section I bought!
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Recommended
4 found this review helpful
Jan 29, 2019
Excellent
Excellent
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Verified Purchase
Recommended
1 found this review helpful
Jan 29, 2019
Great product! Easy to install.
Great product! Easy to install.
by
Verified Purchase
Recommended
2 found this review helpful
Jul 22, 2018
good product work very well with what we were trying do I deck was finish but no rails
good product work very well with what we were trying do I deck was finish but no rails
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Verified Purchase
Recommended
1 found this review helpful
Jun 27, 2018
This product is exceptionally beautiful and stylish. It matches my decor well and I’ve received m...
This product is exceptionally beautiful and stylish. It matches my decor well and I’ve received many compliments from my neighbors. Kudos to Home Depot
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Verified Purchase
Recommended
4 found this review helpful
Jun 12, 2018
These are very simple to install and look good when they're done. The only issue I had was some o...
These are very simple to install and look good when they're done. The only issue I had was some of the screws on the ballisters split the wood.
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DIY
Verified Purchase
Recommended
1 found this review helpful
Jun 12, 2018
Overall a good product. Some of the rails were uneven and some were put together a little sloppy....
Overall a good product.
Some of the rails were uneven and some were put together a little sloppy. We were able to straighten them out and fix them, if not they would have been returned. Out of 12 bought, 9 were good
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Verified Purchase
Recommended
May 15, 2018
Great for a pet fence
Great for a pet fence
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Verified Purchase
Recommended
1 found this review helpful
Nov 29, 2016
The rails were heavier than I expected, very good quality for the price. They were solidly put to...
The rails were heavier than I expected, very good quality for the price. They were solidly put together ,and gave us exactly the look we were going for. I would definitely purchase again.
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Verified Purchase
Recommended
6 found this review helpful
Aug 12, 2026
This customer chose to rate the product and not provide text.
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Verified Purchase
Aug 12, 2026
This customer chose to rate the product and not provide text.
by
Verified Purchase
Jul 29, 2026
Very nice and sturdy. Good quality, well constructed.
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Response from UFPI RepresentativeJul 30, 2026
Dear Valued Customer, ProWood appreciates you taking the time to let us know about your experience! We are happy you are pleased with the product. If there’s anything else that we can help you with, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 29, 2026
This customer chose to rate the product and not provide text.
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Verified Purchase
Jul 28, 2026
This customer chose to rate the product and not provide text.
This customer chose to rate the product and not provide text.
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Verified Purchase
Jul 9, 2026
This customer chose to rate the product and not provide text.
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Verified Purchase
Jul 3, 2026
This customer chose to rate the product and not provide text.
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Verified Purchase
Jul 1, 2026
I'm disabled and this was an easy install.
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Response from UFPI RepresentativeJul 22, 2026
Dear Valued Customer, Thank you for taking the time to let us know about your experience! ProWood really appreciates your business and feedback. We are glad you found the installation easy! If there is anything else we can help you with please reach out to our customer service dept. at customerservice@prowood.com – Your ProWood Team
This fence definately saved time, and possibly some money. Overall it did what I needed it to do.
Although some of the wood pieces were just ok comdisitiom.
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Response from UFPI RepresentativeJul 28, 2026
Dear Valued Customer, Thank you for taking time to let us know about your experience! We appreciate and value your feedback. If there is anything else we can help you with please reach out to our customer service department at customerservice@prowood.com – Your ProWood Team
Verified Purchase
Jun 25, 2026
This customer chose to rate the product and not provide text.
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Verified Purchase
Jun 24, 2026
Every piece was delivered broken. Customer service was not very helpful.
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Response from UFPI RepresentativeJun 30, 2026
Dear ROSEMARIE, ProWood appreciates your business and values your feedback. We are sorry you had an unfortunate experience with this product. If there is anything else we can help you with, please reach out to us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you.