The screws were in at an angle busting out the side, had to remove screws and redrill. The wood was damaged.
by
Response from UFPI RepresentativeJul 26, 2025
Dear ELAINE, ProWood appreciates your business and values your feedback. We apologize, and please know we share your disappointment. We do value you as a customer and can assure you that this product is normally of excellent quality. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jul 9, 2025
Worked great!! Just the right size for the porch
by
Response from UFPI RepresentativeJul 13, 2025
Dear BRENDA, thank you so much for taking the time to leave an excellent review. ProWood really appreciates your business, and we are very glad to hear that you are satisfied with these pressure-treated southern yellow pine pre-assembled beveled rail kit. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 9, 2025
Returned and built my own. Quality was horrible spit wood nails at an angle. Should never sell this.
by
Response from UFPI RepresentativeJul 26, 2025
Dear Home Depot Customer, ProWood appreciates your business and values your feedback. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from people like you. Thank you and we will pass your message on to our team. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jul 2, 2025
Buy it only if you have to!
Balusters split very easily. Lots of rough wood with splinters and very easy to get stuck with one. Very, very cheaply made.
by
Response from UFPI RepresentativeJul 25, 2025
Dear Poco, ProWood appreciates you taking the time to let us know about your frustrating experience and we value your feedback! We do value you as a customer and can assure you that our wood handrails are normally of excellent quality. However, as wood dries, it may split, cup and warp, which are natural occurrences of wood. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Jul 2, 2025
This customer chose to rate the product and not provide text.
by
Verified Purchase
Jun 29, 2025
This customer chose to rate the product and not provide text.
by
Verified Purchase
Jun 14, 2025
Junk
Junk. Wood split even when pre drilled. Rails are basically just attached to a board. Cheap looking. Returning the ones we didn’t cut up and going back to the competitors
by
Response from UFPI Customer ServiceDec 19, 2025
Dear Rebdon, we are sorry that this product did not meet your expectations but do appreciate your feedback. If you would like to discuss this further, please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com, and one of our customer service representatives will be happy to assist you.
Jun 4, 2025
This customer chose to rate the product and not provide text.
by
Verified Purchase
May 22, 2025
This customer chose to rate the product and not provide text.
by
Verified Purchase
May 21, 2025
This customer chose to rate the product and not provide text.
by
Verified Purchase
May 21, 2025
Spindles did not have pilot holes pre-drilled for wood screws used to attach spindles to the support rail.
Screws that were sunk off-center often split the decorative tapered end of a spindle.
Replacement spindles are available for repair but it is kinda silly purchasing a rail that requires repair.
This problem has an easy fix. Create a jig with two holes that can slide across a rail being assembled. The jig would contain two holes and self-centers over a spindle so holes can be drilled.
by
Response from UFPI RepresentativeJun 11, 2025
Dear Valued Customer, ProWood appreciates your business and values your feedback. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from people like you. Thank you and we will pass your message on to our team. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Apr 30, 2025
Was good nothing wrong with it
by
Response from UFPI Customer ServiceDec 18, 2025
Dear Home Depot Customer, we appreciate you taking the time to let us know about your experience! We are very glad to hear that you are satisfied with how well these PT SYP rail kit worked in the end. If there’s anything else that we can help you with, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Apr 25, 2025
This customer chose to rate the product and not provide text.
by
Verified Purchase
Apr 16, 2025
Sloppy assembly, poor quality materials. Spindles not completely screwed in. Several cuts were very sloppy. I wish I had picked up in person and not had product delivered.
by
Response from UFPI RepresentativeMay 8, 2025
Dear John, ProWood appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you
Verified Purchase
Apr 7, 2025
This customer chose to rate the product and not provide text.
by
Verified Purchase
Dec 25, 2024
delivery was timely and terrific. Will use again on our next project.
by
Response from UFPI RepresentativeDec 26, 2024
Dear EULACRISS, ProWood appreciates your business and values your feedback. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Oct 31, 2024
This customer chose to rate the product and not provide text.
by
Verified Purchase
Oct 23, 2024
This customer chose to rate the product and not provide text.
by
Verified Purchase
Sep 26, 2024
This customer chose to rate the product and not provide text.
by
Verified Purchase
Aug 21, 2024
A deadline caused the need for pre assembled but; spindles unevenly positioned, some warped over 1". 2 rail boards were warped when milled so thicker on one end than the other by 1/2". Spindles split due to screws being to close together.
If you go this route, be sure to pick out your own. Project ok but pick out or build your own. Lack of quality control during assembly.
by
Response from UFPI RepresentativeAug 22, 2024
Dear Home Depot Customer, ProWood appreciates your business and values your feedback. We are sorry you had an unfortunate experience with this product. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you
Verified Purchase
Aug 14, 2024
This rail kit was fully assembled and ready for stain. Perfect!
by
Response from UFPI RepresentativeAug 16, 2024
Dear Home Depot Customer, ProWood appreciates you taking the time to let us know about your experience! We are happy you are pleased with the product. If there’s anything else that we can help you with, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 31, 2024
This customer chose to rate the product and not provide text.
by
Verified Purchase
Jul 25, 2024
Great products, easy to install. Wish they took better care with assembly. Balusters are not screwed in correctly, some of the screws are not in the baluster.
by
Response from UFPI RepresentativeJul 25, 2024
Dear Mr. & Mrs James, ProWood appreciates you taking the time to let us know about your experience! We are happy you are pleased with the product. If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 24, 2024
This customer chose to rate the product and not provide text.
by
Verified Purchase
Jul 22, 2024
Great product. We were doing a repair for only one side of our front porch and the railing is just slightly shorter than the other side. Once it was up and painted one can hardly see the difference. I love each support was already cut and assembled and not something we had to do.
by
Response from UFPI RepresentativeJul 23, 2024
Dear Home Depot Customer, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 18, 2024
This customer chose to rate the product and not provide text.
by
Verified Purchase
Jul 10, 2024
It looks very nice and easy and light to install. We bought it to due the deck which makes the deck look sharp
by
Response from UFPI RepresentativeJul 16, 2024
Dear James, thank you so much for taking the time to leave a positive review. ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 10, 2024
Not great workmanship by who put these together. Some of the screws holding the rungs were actually screwed completely in and slanted a bit.
I have recently spent over a thousand dollars on wood supplies and renting the vehicles to get the stuff to the house.
Not happy with this at all.
by
Response from UFPI RepresentativeJul 16, 2024
Dear Home Depot Customer, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 3, 2024
Had to return all of the wood was bad.
by
Response from UFPI RepresentativeJun 3, 2024
Dear HomeDepotCustomer, ProWood is sorry to hear this product did not meet your expectations. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
May 22, 2024
order mistaking
They delever wrong stuff but may be its online mistake
by
Response from UFPI RepresentativeMay 22, 2024
Dear Chakour, ProWood appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.