Hello Valued Customer, thank you for your review. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. As the manufacturer, we strive to provide our customers with high-quality products every time. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue, as quickly as possible. When you have an opportunity, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 516070, so that we can resolve your issue promptly. If you’d prefer to email, our contact is bz@byjasco.com and please include your personal ticket number (516070) in the subject line. We look forward to assisting you in resolving this issue.