Hello SteveG,
Thanks for writing a review and we’re sorry to know your disappointment about the product. While most customers are satisfied with the design and quality of this vac, you may return the vac to Home Depot store within 90 days of purchase.
The Large rear wheels and casters provide great mobility over carpeted floors, thresholds and rough floors at jobsites. We have a number of years with our vacuums and these have proven to be durable and last a long time. Having said that, we appreciate you feedback on the product.
If you have questions or concerns, you may call us at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.
Thanks,
RIDGID