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Customer Reviews for RIDGID 16 Gallon 6.5 Peak HP NXT Wet/Dry Shop Vacuum with Cart, Fine Dust Filter, Locking Hose and Accessories

Internet #304795088

Model #HD1800

Store SKU #255185

  • Pro shop vac accessories & rear-wheel cart for tough messes
  • Built with RIDGID’s most powerful motor & largest capacity drum
  • Features the RIDGID lifetime warranty

Customer Reviews

  • 4.5
    out of 940 reviews
  • 82% recommend this product
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Showing 1-30 of 940 reviews
Had just about the whole thing assembled when I discovered that no matter how many times you snap on the accessory holder, it pops right back off. RETURN !!
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Response from RIDGIDAug 30, 2023
Hi BASE,

Thanks for the time to write us a review and we're sorry to hear about this. Please call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Kindly provide the model and serial number of the vacuum when you call.

Thanks,
RIDGID Ridgid
  • Verified Purchase
1 found this review helpful
Missing parts. Returned to store for a refund.
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Response from RIDGIDAug 21, 2023
Hello JL, We are sorry to know that the vacuum you have received from the store is missing some parts. If the packaging of the vacuum is missing an item that should be included in the packaging we can place a no charge order for it and ship it directly to your home. However, since the vacuum has been returned we can no longer proceed in placing the order. If you have questions or concerns, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID Ridgid
  • Verified Purchase
The only downfall this vacuum as it is heavy when it’s full of wet materials
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  • Verified Purchase
Not the same old wet dry vacuum
Since I bought this Rigid WetDry vacuum type before to say I was disappointed is an understatement. It use to come with a dry filter and a black screen for the wet side. Well, guess what it doesn't now. I have to go back to HD and spend another 30 dollars. Guess what I will never buy again from Home Depot their brand of WetDry Vacuum.
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Response from RIDGIDAug 11, 2023
Hello tim6798, Thanks for writing a review and we’re sorry to have learned your issues. Most of our customer are satisfied with the performance of the vacuum. If the vacuum is not the one you are looking for you may return the product to Home Depot within 90 days from the time you have purchased the product. However, the wet filter has been a sold separately for quite a while now for our vacuum. Our vacuum sometime do have promotion that the wet foam filters are included. On regular package that wet foam filter is sold separately. If you have questions or concerns, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID Ridgid
    2 found this review helpful
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    This is my second Ridgid vacuum, which I like because of the good suction, easily movable and light weight.
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    • Verified Purchase
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    • Verified Purchase
    This Vacuum is just what I was looking for in a shop vac. Hose is nice and wide as I use is around my indoor rabbits cages. Picks up hay without clogging.
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    • Verified Purchase
    Assembly easy, locking hose good no accidental decoupling, very portable and bonus adapted to my chop saw catching 95 percent of the saw dust.
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Does an amazing job. Best one I have ever owned. If your looking for power… this is it
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    • Verified Purchase
    This shop vac was easy to assemble and works great. Powerful motor and lots of attachments for various projects.
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    • Verified Purchase
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    • Verified Purchase
    Dr
    It is OK but less than I expected. Too clumsy and insufficient suction.
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    Response from RIDGIDJun 30, 2023
    Hello Jack Milavic, Thanks for writing a review and we're sorry to have learned about your disappointment. While a lot of users are happy with the performance of this vac and we're not certain what job you're using the vac for, you may need a vac with higher CFM. The higher the CFM, the more efficient it will pick up debris. This vac is rated at 184 CFM suction power. Additionally, there are several factors that can affect actual airflow, including turbulence in the hose and wands, restrictions on airflow where the cleaning tool meets the floor or other surfaces, increased resistance due to the bag filling with dirt, as well as filter loading. You may return the vac to Home Depot within the first 90 days following their return policy. If you have questions or you need assistance in finding another vac more suitable for your needs, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time and we'll be glad to assist you. Thanks, RIDGID Ridgid
    • Verified Purchase
    It was exactly what I needed. I like the fact that it is so mobile. The vacuum suction is very strong.
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    • Verified Purchase
    Help inside or out
    Came with everything I need to make cleanup a snap for the garage, the car, patio or wherever. Big capacity with plenty of power.
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    • Verified Purchase
    • Recommended
    I used this product before it works great
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    • Verified Purchase
    Missing parts after just buying
    Can’t believe it. Just bought it today and came home to open up the box to find some of the key components missing… no hose came in the box which is pertinent to what it’s used for. No cart or wheels as promised on the box and only some of the accessories. Extremely disappointed with no clue what to do, I mean how is there no hose in this package??? The key component like what??!
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    Response from RIDGIDJul 8, 2023
    Dear Robert,

    Thank you for writing a review. We apologize for the inconvenience. For missing parts, you may call our customer service at 1-800-4-RIDGID (1-800- 474-3443) or you may send your email to info@ridgidvacs.com or info.info@emerson.com
    Please provide the model and serial number of the vacuum when you call. Hope to hear from you soon.

    Regards,
    RIDGID® Customer Support Ridgid
      1 found this review helpful
      Only design flaw is that the chord and the vaccum...
      Only design flaw is that the chord and the vaccum hose line are on opposite sides other than that every jobsite I go on they all use my vaccum for some reason
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      • Verified Purchase
      Motor siezed up after 2 weeks.
      My previous Rigid shop vac ran like a champ for 5 years. This one gave me only 2 weeks. I was impressed with Rigid until now. I guess another brand is in my future .
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        1 found this review helpful
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        • Verified Purchase
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        • Verified Purchase
        The wet dry vacuum worked as well as expected I’m...
        The wet dry vacuum worked as well as expected I’m quite pleased with it.
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        • Verified Purchase
        Decent but NOT nearly as advertised
        Has some suction fairly good but it IS NOT 6.5hp. No way no how. There is no way with a 17’ 14ga ( maybe ) over seas chinese measurement. Might be close to 14ga. I have a 10 yr old 5 gal with as much power. It works though. Watch for sakes though
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        Response from RIDGIDJun 15, 2023
        Hello fromthehip,

        Thanks for writing a review and we're sorry to have learned your disappointment. While a lot of users are happy with the performance of this vac and we're not certain what job you're using the vac for, please note that the Peak Horsepower rating represents the measured potential power that the motor can produce under laboratory conditions and is not necessarily a direct representation of power. If you have questions or you need assistance in finding the vac suitable for your needs, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time and we'll be glad to assist you. Thanks, RIDGID Ridgid
          • Recommended
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          • Verified Purchase
          Our 30 yr. old Sears vac finally bit the dust...
          Our 30 yr. old Sears vac finally bit the dust & this is our replacement. Only had a couple of weeks but so far so good. Pretty powerful suction & the handle makes it very easy to move around. Seriously doubt it will last 30 years but then again what does these days?
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          • Verified Purchase
          Showing 1-30 of 940 reviews