Customer Reviews for RIDGID 16 Gallon 6.5 Peak HP NXT Wet/Dry Shop Vacuum with Detachable Blower, Filter, 7 ft Hose, 20 ft Hose and Accessories

Hello DC210,

Thank you for writing a review and we’re sorry to learn your disappointment. You may need to use a different type of adapter depending on the model of the vacuum you wanted to use this for. We wanted to further assist you with your concern, please call us at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com. Kindly provide the model number of the vacuum when you call.

Thanks,
RIDGID

Hello HomeDepotCustomer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you may have experienced with our product. We truly value your opinion and would like to understand the issue better.

Regarding the suction power of the vacuum, we want to assure you that it is rated at an impressive 161 CFM. However, we understand that you may have specific concerns or questions regarding its performance. Please note that there are several factors that can affect the actual airflow of our product. Turbulence in the hose and wands, restrictions on airflow where the cleaning tool meets the floor or other surfaces, increased resistance due to the bag filling with dirt, as well as filter loading can all contribute to variations in airflow performance.

To provide you with personalized assistance, we kindly request that you reach out to our Customer Service team. We are available from Monday to Friday between 8:00 AM to 5:00 PM Central Time. You can simply give them a call at 1-800-474-3443 or send an email to info@ridgidvacs.com. Otherwise, you may return the product to Home Depot in accordance with their return policy.

Our team will be more than happy to listen attentively and address any queries or issues you have promptly. Your satisfaction is our top priority, and we are committed to ensuring that your experience with our product meets your expectations.

Once again, we apologize for any inconvenience caused and appreciate your patience as we work towards resolving this matter for you.

Thank you,
RIDGID

Hello Bruceeeeeeeeeeeeeee,

Thanks for writing a review and we’re sorry to know your disappointment about the product. While most customers are satisfied with the design and quality of this vacuum, you may return the product to Home Depot store within 90 days of purchase. If you have questions or concerns, you may call us at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Please provide both model and serial number when you call.

Thanks,
RIDGID