Customer Reviews for RIDGID 9 Gallon 4.25 Peak HP NXT Wet/Dry Shop Vacuum with General Debris Filter, Wet Filter, Dust Bags, Hose and Accessories

Hello Bert, We're sorry to hear your review on this product. First, thank you for your review of our product and the feedback you’ve provided. The best feedback we can get from our customers is going to be constructive in nature, and while your opinion is very important to us, we disagree with some of your findings. We’ve spent thousands of hours designing and redesigning this latest generation of vacuums and to compare a new 9 gallon machine to an older generation 12 gallon machine can be misleading, in that every size machine is designed to different user requirements, and based on these requirements different sized motors, different hose sizes, and differing accessories based on the most common jobs to be performed are included with each machine. Our smaller machines (6 and 9 gallon) are designed and optimized for a smaller, 1-7/8” diameter hose due to their limited drum capacity. Since the hose is a smaller diameter, it is more difficult to have a large volume of air, so the performance curve is tipped to higher inches of suction and lower CFM. The opposite is true for the 12/14/16 gallon units that we make. Due to the larger capacity tanks, those units were designed for higher CFM, so that the drums could be filled up quicker with debris than they could with the smaller diameter hose. The larger hose can also pick up larger debris due to the larger hose size. As for the performance metrics you provided in your review, based on the pictures provided, we're afraid you are not using Industry standard test procedures to calculate the air performance (ASTM F558-17) or the noise power (ASTM F1334-14) of the machines you compared, nor are you using the proper anemometer, or a proper noise room to calculate the sound power equally between the two. We also don’t know the condition of the calibration on the equipment you used. We understand why you might have used the same size hose for your testing, but these machines are not intended to use the same size hose and will perform better, in the real world, using the hoses for which they were designed. When the proper anemometer is used, based on industry standard test procedures, the duct (hose) size is taken into consideration and our testing shows that, with the supplied hose, our vacuums moved 5533 FPM for the HD0900 and 6148 FPM for the WD1270. Additionally, sound power readings on equipment similar to the piece you used are completely dependent on the vacs orientation, hose position, microphone location, and surrounding materials. These variables alone can easily change the reading by 10 dB A or more. When this test is run under controlled conditions as described in industry standard test procedures we received results showing 76.8 dB A for the HD0900 and 72.9 dB A for the WD1270. If you have further questions, you may call us at 1-800-474-3443 or you can send us an email at info@ridgidvacs.com. Thanks, RIDGID

Hello KC220,

Thanks for writing a review and we’re sorry to know your disappointment about the product. While most customers are satisfied with this vacuum, you may return the product to Home Depot store within 90 days of purchase. This model is comes with 10’ cord assembly and rated 82 decibels with the hose attached. In addition, vacuums can get loud especially when used in an enclosed space. We highly recommend wearing ear protectors when using the vac for extended period or in a noisy area.

If you need longer reach for your vacuum. If you have questions or concerns, you may call us at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.

Thanks,
RIDGID

Hello HomeDepotCustomer,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment.

To better understand the issue, please don't hesitate to reach out to our Customer Service team. You can call us at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time. Alternatively, you can send us an email at info@ridgidvacs.com, and we'll be more than happy to assist you promptly.

Your satisfaction is our priority, and we are committed to resolving any concerns you may have.

Thank you for bringing this matter to our attention.

Best regards,
RIDGID

Hello dans,

Thanks for writing a review and we’re sorry you if did not find this vacuum satisfactory. While most customers are satisfied with this vacuum, you may return it to Home Depot store within 90 days of purchase in accordance with their return policy. We understand your feedback, and we would like to understand more about your experience. Feel free to contact us directly at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.

Thanks,
RIDGID

Hello HomeDepotCustomer,

Thanks for writing a review and we’re sorry to know your disappointment about the product. While most customers are satisfied with the design of this vacuum, you may return the product to Home Depot store within 90 days of purchase.
Typically, our 10 gal and larger vacs are equipped with built-in drain port. If you need to find a different model suitable for the job, you may call our Customer Service at 1-866-994-8759 from Monday to Friday between 8:00 AM to 5:00 PM Central Time and we’ll be glad to assist you.

Thanks,
RIDGID

Dear TIMOTHY,

Thanks for writing review and we’re sorry to learn that you had to return the product. We understand your feedback and suggestions and we are always looking for ways to improve our products, and customer feedback is by far our most valuable source of improvement ideas. If you have other questions, feel free to contact us directly. We can be reached at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.

Thanks,
RIDGID

Hello, Thanks for writing a review and we’re sorry to have learned your issues. If you are not satisfied or having issues with moving or rolling the vacuum, you may return the vacuum to the Home Depot store it was purchased within 90 days from the time of purchase. We would like to know more on the issue with the roller or caster of the vacuum why it is having difficulty moving the unit. Please call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID

Hello,

Thank you for taking the time to share your review with us. We apologize that the vacuum did not meet your expectations. We understand how important it is to have a vacuum that suits your needs perfectly.

You may return the vacuum to Home Depot in accordance with their return policy. They will be able to assist you with the return process.

If you require further assistance in finding a vacuum that better aligns with your requirements, our dedicated Customer Service team is available to help. You can reach us at 1-800-474-3443 from Monday to Friday between 8:00 AM and 5:00 PM Central Time. Alternatively, feel free to send us an email at info@ridgidvacs.com, and we'll be more than happy to guide you through the selection process.

We value your satisfaction and want to ensure that you find a vacuum that exceeds your expectations. Please don't hesitate to contact us if there's anything else we can do for you.

Thank you,
RIDGID