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Showing 1-30 of 1,176 reviews
First one came with a defective battery, and getting the...
First one came with a defective battery, and getting the replacement was an epic disaster from the start of the return. Home Depot’s gift card policy is terrible and needs to be looked at and adjusted. I’m still trying to understand why you would have gift cards that can only be used in store or online from in the store.
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Response from RYOBIFeb 2, 2023
Hello, Sean - We are sorry to hear about your difficult and frustrating experience! Would you please send us an email at Reviews@RYOBItools.com? We'd be happy to see if there's anything we can do to move this in a better direction! RYOBIOutdoorTools
  • Verified Purchase
Another great attachment for my Unit. Great value...
Another great attachment for my Unit. Great value and easy to use
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  • Verified Purchase
1 found this review helpful
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  • Verified Purchase
Normally, I’m pleased with Ryobi products but this pole chain...
Normally, I’m pleased with Ryobi products but this pole chain saw was very disappointing. Instead of having a convenient telescopic pole, pole sections have to be added for the desired extension length. This makes its use very cumbersome and frustrating to store with the added pole sections. Returned to Home Depot.
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Response from RYOBIJan 5, 2023
Hello, Frank c - We are sorry to hear that you were dissatisfied with this pole saw's design and decided to return it! We would have been happy to speak with you about this issue, so we could have tried to turn this experience around. But we appreciate you taking the time to leave your review! And feel free to email us anytime at Reviews@RYOBItools.com, if you'd like to continue this conversation. RYOBIOutdoorTools
  • Verified Purchase
Design Flaw
This worked reasonably well, cuts well, extended position worked. BUT, there is a bad DESIGN FLAW with the oil tank. The tube/washer arrangement from the tank does not allow the tank to set flat, as it should. At the factory, they just cranked down the screws, which breaks the ears holding the tank to the head. This made it leak a lot, right out off the box. Return it immediately if it leaks. Shipping for warranty would cost more than a new tank, which needed to be modified to work right.
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Response from RYOBIJan 3, 2023
Hello, Gardenguy - Thank you for leaving us this review! We're sorry to hear about the issue you have had with the oil tank on your pole saw. Would you please send us an email at Reviews@RYOBItools.com? We'd appreciate a chance to learn more so we can work on getting this taken care of! RYOBIOutdoorTools
    • Recommended
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    • Verified Purchase
    Excellent tool, very safe to use...
    Excellent tool, very safe to use
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    • Verified Purchase
    Effectiveness, ease of use, and quality are a great value....
    Effectiveness, ease of use, and quality are a great value. Upgrading from 18V 8" because it worked so well for the past 2 years and was really overused... And always ready for more. Very happy with Ryobi.
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    • Verified Purchase
    I have not been able to use yet. I have...
    I have not been able to use yet. I have assembled it and tested it and it seems to function well.
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    • Verified Purchase
    I LOVE this tool. Good power, nice reach....
    I LOVE this tool. Good power, nice reach.
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    • Verified Purchase
    Cuts
    It cuts when you need it to
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    • Verified Purchase
    • Recommended
    Powerful & Efficient
    I use it primarily to trim palm trees. Much easier and faster. Takes a little getting use to the balancing needed to handle it. Plenty of power.
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    • Verified Purchase
    Too heavy for my wife and I to use for...
    Too heavy for my wife and I to use for some length of time.
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    • Verified Purchase
    Saw cuts out under light load, tried a different battery...
    Saw cuts out under light load, tried a different battery but didn’t help. I returned it
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    Response from RYOBINov 30, 2022
    Hello, Randall - We are disappointed to learn about your unpleasant experience with this pole saw! We would have been happy to speak with you about this issue, so we could have tried to turn this experience around. But we appreciate you taking the time to share your honest feedback with us! And feel free to email us anytime at Reviews@RYOBItools.com, if you'd like to continue this conversation. RYOBIOutdoorTools
    • Verified Purchase
    I bought this for my husband so that he wouldn't...
    I bought this for my husband so that he wouldn't have to saw through large branches over his head with a regular saw. This is a little heavier than I expected, but I suspect its ability to saw through a branch quickly will be a real advantage when pruning and will be worth the extra weight.
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    • Verified Purchase
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    • Verified Purchase
    Wish it came with a 4ah battery instead of a...
    Wish it came with a 4ah battery instead of a 2ah
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    • Verified Purchase
    1 found this review helpful
    Junk
    Didn't work at all so returned it
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    Response from RYOBINov 17, 2022
    Hello, Disapointed - We're very sorry to hear that this pole saw did not work and had to be returned! And we wish we could have been able to connect, so we could have tried to turn this experience around for you. But we thank you for leaving us this review! And if you'd like to discuss your experience further, then please feel free to email us anytime at Reviews@RYOBItools.com. RYOBIOutdoorTools
    • Verified Purchase
    1 found this review helpful
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    • Verified Purchase
    Awesome Product!!!
    The item worked as advertised and once I got the feel of it I was 100% satisfied. The battery lasted the whole project. Great product, pay attention to the cutting instructions. Thank you
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    • Verified Purchase
    • Recommended
    1 found this review helpful
    This product is not engineered well, contrary to other Ryobi...
    This product is not engineered well, contrary to other Ryobi products I've used. The oil tank is real shabby and will break off soon. The extension shaft will not stay put and rotates where ever it wants to when in use (saw connection to power head). Power is pretty low. I'm not too happy with this pole saw.
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    Response from RYOBIOct 14, 2022
    Hello, Roger - We're disappointed to read about the issues you have had with your pole saw! Would you please send us an email at Reviews@RYOBItools.com? We are happy to look into a good solution for you! RYOBIOutdoorTools
    • Verified Purchase
    1 found this review helpful
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    • Verified Purchase
    Chain kept coming off battery only lasted 20 minutes...
    Chain kept coming off battery only lasted 20 minutes
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    Response from RYOBISep 30, 2022
    Hello, Mark - We're sorry to read that you have not been satisfied with your pole saw! This issue with your chain may be related to chain stretching. (Before replacing the bar, chain, or adjusting the chain tension, stop the motor, wait for all moving parts to stop, disconnect from the power supply or remove the battery pack. Also, wear protective gloves.) All new chains will stretch during the first 20 minutes or so of use. So, when you are using a new chain, you will have to re-tighten the chain every 5-10 minutes or the first 20 minutes to get your chain to the right tension. This happens because new chains have not been heated up before, so when they heat up on the saw they stretch. After you get about 20 mins of use on the chain, it will not stretch or shrink, and you will only have to check the tension before starting a project. Will you please also be looking for an email from us at Reviews@RYOBItools.com? It would be great to speak with you to see what we can do to improve your experience. RYOBIOutdoorTools
    • Verified Purchase
    1 found this review helpful
    A lot more power and tool speed than expected
    A lot of power with a good amount of runtime when used with a 4 AH battery.
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    • Verified Purchase
    • Recommended
    1 found this review helpful
    from the time i put it together it has performed...
    from the time i put it together it has performed as good or better than i anticipated
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    1 found this review helpful
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    • Verified Purchase
    Does the job.
    The saw works fine. Just keep in mind pole saws are very difficult to hold out at great distances. Quality is typical of Ryobi.
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    • Verified Purchase
    • Recommended
    Showing 1-30 of 1,176 reviews