Hello, Nickname - We are sorry to hear that you haven't received your battery. We recommend contacting Home Depot customer support for a resolution. You can reach them by texting "Support" to 38698, 24 hours a day, 7 days a week, or calling 800-430-3376, 7 days a week, 6 am-2 am ET. We hope this helps! -Reviews@RYOBItools.com