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disspointed
Hard to put together. Possible got a damaged return bc the hole wasn’t circular to out together. Then the top piece kept popping out which was super skethcy. Blade spinning and falling 8 feet from above my head. I used it on 4 limbs and the put it away. Going back to old school blade tied to long rope. This coming apart is too dangerous when its above me
by
Response from RYOBIOct 2, 2023
Hello, HomeDepotCustomer - Please email us at Reviews@RYOBItools.com. We'd like to discuss your feedback further. RYOBIOutdoorTools
    • Recommended
    1 found this review helpful
    Pole bent
    The Pole bent with the 1st use on the power unit section. Straightened it as best I could, and it bent again on the 2nd use.
    by
    Response from RYOBIOutdoorsAug 3, 2021
    Hello, Chris - We are disappointed you are having trouble with your pole saw pole! Would you please be looking for an email from us at reviews@ryobitools.com? We would like to learn more about your experience to try and move this in a better direction! RYOBIOutdoorTools
      4 found this review helpful
      Wish I had returned it.
      Poor directions. Boggs down easily. Chain jumped off after a few minutes of use. Even when clamped tightly the end would twist out of place. Leaked oil all over the floor. And other things I cant remember at this time. Too bad I missed my window to return the item. And they tried to trick me into leaving a good review via email. See photo below. Rrrrrrrrrrrr!
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      Response from RYOBIOutdoorsJul 8, 2021
      Hello, Jsmith - We are sorry that your experience with the pole saw hasn't been positive! And we'd be grateful for the opportunity to speak with you and see if we can improve your experience. Will you please be looking for an email from us at reviews@ryobitools.com? RYOBIOutdoorTools
        3 found this review helpful
        Amazing Pole Saw to Cut Tree Braches
        [This review was collected as part of a promotion.] I have bought this pole saw to cut some of the broken tree branches a couple of weeks ago. I was able to complete entire project with this pole saw within an 1/2 hour by cutting 4 tree branches with single charge. I am very happy to buy this product because of product comes with powerful 40v and 2.6ah battery, product warranty, no maintenance with a good price. It is easy to assemble and use this product also good customer support if you have any questions. I highly recommend this product and really a good investment.
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          • Recommended
          Great cordless pole saw
          Purchased to trim tree limbs on property, especially some crepe myrtles that had never been pruned before we moved in. Chain saw performed great throughout the entire process of trimming back all 5 trees, plus some other trees as well. Battery life is also good, but I have a 2nd battery from my Ryobi hedge trimmers, so no real down time at all. Heads up: 1) as described in the operator's manual, the chain IS going to stretch out, especially over the first 20-30 minutes of use. I kept a small, thin flat-head screwdriver handy to clean out the saw dust from the hex-opening for tightening the chain - otherwise it is difficult to insert the small end of the hex-wrench into the opening (see included pic). Of course don't forget to loosen up the chain cover screw a little bit before tightening the chain. 2) also make sure to keep oil in the tank and sharpen up the chain when it's needed. There are 2 links on the chain that are facing in the same direction, so if you start with them, it's easy to tell when you've finished sharpening the chain.
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            • Recommended
            13 found this review helpful
            su
            Used this Pole Saw on our tree in our front yard cutting branches 6 inches in diameters or better with no problem. It took only 2 charges to cut what we wanted off the tree but took us 3 days two clean up the branches. Although this unit is a Pole Saw there are many attachments that can be added to the power unit for example: ( Rotor Tiller, Weed Wacker ) and more.
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            • Verified Purchase
            • Recommended
            Pole Saw Flaw
            First I love Ryobi stuff but DO not buy this expand it type of pole saw. Ryobi make a pole saw that screws together that works fantastic but this one is the expand it type and the button will not keep the saw head from twisting while cutting no matter how tight you turn the clamp!! This saw will make you cuss in three languages! As you can see in the picture below I finally pop riveted it together to permanently attach it just so I could use it. See picture below.
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            Response from RYOBIOutdoorsSep 21, 2020
            Hello, ShaunNC - We're so sorry to read about your experience with the 40V Pole Saw! If you would, will you please email us at reviews@ryobitools.com? It would be great to connect and discuss your experience further. RYOBIOutdoorTools
              19 found this review helpful
              very light duty
              After about four uses, the chain cover bolt snapped and the adjuster bent and jambed. This was on a one inch branch. Very disappinted in this. Since i can not currently return it, I’ll have to replace it just to finish my job. I’ll be returning ALL my Ryobi 40 volt tools. Can’t depend on these even for a homeowner
              by
              Response from RYOBIOutdoorsMay 21, 2020
              Hello, Simon - We're sorry to hear about the trouble with the chain cover bolt and the adjuster! If you would, will you please email us at reviews@ryobitools.com. It would be great to hear from you and see if we can move this experience in a better direction. RYOBIOutdoorTools
                • Recommended
                12 found this review helpful
                It worked! Cutting very hard and dried evergreen limbs overhead. The battery and motor is in the ...
                It worked! Cutting very hard and dried evergreen limbs overhead. The battery and motor is in the handle near you, so you are not lifting the motor overhead like in the other designs. Auto oilier is working great to make the chain live longer. Battery charge is outlasting the home owner endurance.
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                • Verified Purchase
                • Recommended
                10 found this review helpful
                Pole Saw
                [This review was collected as part of a promotion.] I got this saw to keep up with the minor trimming around the yard. I have a 16” chainsaw, hand trimmers and loopers but this really reduces all effort for the small stuff. Battery last long enough for most jobs and tackles most small branches without difficulty. Great addition to my collection of tools. The only thing you need to have on hand is bar and chain oil, DO NOT run the saw without it.
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                  • Recommended
                  Two years old
                  This little saw never disappoints me. I have cut dozens of huge (7-10 inch) limbs and thousands of smaller limbs (3-7 inch). I am constantly in awe of how well this little chain just eats through wood in no time flat.
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                    • Recommended
                    10 found this review helpful
                    Precision cut...
                    [This review was collected as part of a promotion.] This tool is definitely a must have for those who has trees. I’ve trimmed my tree in the back with no problem, I love how it automatically feeds oil on the blade during the use. Easily my number 1 tool in the garage.
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                    • Verified Purchase
                    • Recommended
                    Worked excellent. Worked even better after it broke in a little. Definitely recommend. I am absolutely sold on ryobi's 40 volt tools.
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                    • Verified Purchase
                    by
                    • Verified Purchase
                    4 trees and counting
                    Purchased a year ago and didn't have much use. However this spring I realized I needed to take down 4 mature mulberry trees that were damaging my garage. 6-9 inch diameter, and 20-30 feet tall. Didn't want to get out the big heavy gasser so I grabbed a battery and went to town. Never threw the chain. Shafts are straight and never shifted or came loose. I was completely impressed. And I only went through maybe 5, 4ah battery charges! It's a beast and worth every penny.
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                      • Recommended
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                      • Verified Purchase
                      Does the job. Met expectations. Pick up in store was poor because of staff shortages.
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                      • Verified Purchase
                      We love this 40v saw and bought a 2nd one.
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                      • Verified Purchase
                      The saw is awesome. Unfortunately the reservoir for the chain oil arrived cracked and leaks badly.
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                      Response from RYOBIDec 27, 2023
                      Hello, Mark - We are sorry to hear that your pole saw arrived damaged! AWill you please email us at Reviews@RYOBItools.com?nd we'd be happy to see what we can do to help. RYOBIOutdoorTools
                      • Verified Purchase
                      This saw works well. However, the bar/chain oil contines to leak all over my garage floor when I finish using it and put it away. The lid to the oil canister is on tight. I'm not sure where it's leaking from, but this is bad!
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                      Response from RYOBIDec 7, 2023
                      Hello, Ric - We're sorry to read about the frustration you're having with your pole saw! Given the nature of chainsaws, it is normal for oil to seep from the saw when not in use. To prevent seepage, empty the oil tank after each use. When storing the unit for a long period of time (three months or longer) be sure the chain is lightly lubricated; this will prevent rust on the chain and bar sprocket. Would you mind sending us an email at Reviews@RYOBItools.com? We would be glad to provide some helpful support! RYOBIOutdoorTools
                      • Verified Purchase
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                      • Verified Purchase
                      Battery fault (won't recharge) after 1 use!
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                      Response from RYOBINov 13, 2023
                      Hello, Blackadder - We're very sorry to hear that your battery won't charge! If you would, will you please email us at Reviews@RYOBItools.com? Our batteries are backed by a 3-year limited warranty and we'd be glad to make this right. RYOBIOutdoorTools
                      • Verified Purchase
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                      • Verified Purchase
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                      • Verified Purchase
                      I returned this pole saw because it didn't work right out of the box. I purchased a different brand.
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                      Response from RYOBINov 2, 2023
                      Hello, Mud - We are sorry to hear that your pole saw didn't work right out of the box and was returned! And we would have been happy to speak with you about this issue, so we could have tried to turn this experience around. But we thank you for taking the time to leave your review. And feel free to email us anytime at Reviews@RYOBItools.com, if you'd like to continue this conversation. RYOBIOutdoorTools
                      • Verified Purchase
                      by
                      • Verified Purchase
                      This saw is very easy to assemble and use right out of box. Very handy for high limbs.
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                      • Verified Purchase
                      Works excellent for trimming smaller branches off trees. Exactly what I needed.
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                      • Verified Purchase
                      1 found this review helpful
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                      • Verified Purchase
                      1 found this review helpful
                      by
                      • Verified Purchase
                      1 found this review helpful
                      Showing 1-30 of 1,177 reviews