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Customer Reviews for Rheem Performance 40 Gal. Tall 40,000 BTU Residential Natural Gas Power Vent Water Heater with 6-Year Tank Warranty

Internet #326589085

Model #XG40T06PV40U0

Store SKU #1000035126

  • Can vent up to 150 feet: See specification sheet for max. lengths
  • Features multiple venting options for inexpensive installation
  • Restricted in CA and UT – see disclaimer below

Customer Reviews

  • 3.9
    out of 1,327 reviews
  • 62% recommend this product
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Showing 1-30 of 1,327 reviews
I suggest you not purchase this item. This product was installed in my house on October 21, 2019,...
I suggest you not purchase this item. This product was installed in my house on October 21, 2019, and, less than three weeks later, the pilot light shut off. Rheem then informed me telephonically that this model, which has a power vent at the top, is extremely sensitive to dust, odors, chemicals, etc., and basically shuts off at the drop of a hat. For example, according to Rheem, a litter box near the water heater would cause the pilot light to shut off. (We do not have a litter box.) I was instructed to follow an elaborate process to restart the pilot light, which worked. Less than a week later, the water heater shut off again. There are no chemicals or odd odors in our basement, and it is not noticeably dusty. I tried the elaborate process again (multiple times), and it did not work. I called again, and the person with whom I spoke this time gave me the same story: this is a very sensitive model, so sensitive that a litter box near the water heater would cause it to shut off. (This anecdote must be posted on the wall near the help desk.) The person with whom I spoke asked me if I had received the replacement part that had been shipped to me. I had no idea what the person was talking about, because the first person with whom I spoke had not told me that she was shipping a replacement part. In any event, no, I had not received a replacement part (apparently the sensor that picks up the chemicals, odors, dust, etc.). In any event, the person told me that a Rheem technician could not be at the house any earlier than three days later, which, of course, is not acceptable when your house is without hot water. Accordingly, I was given a $125 credit to get a local technician to come to the house. That is not going to get me very far. After I got off the phone with this customer service representative, I tried the elaborate process again and, this time, it worked. When I left my house, the replacement part was sitting in an envelope on my front porch, apparently having just been delivered. The next day, the water heater pilot light shut off AGAIN. This was the third time in eight days. I went through the elaborate process multiple times, and it did not work. I opened the replacement part package, and, upon reading the instructions to replace the sensor in the water heater, realized that it was far too complicated for a layman with no technical expertise to attempt. And here we are, without hot water. I am attaching a picture of my water heater, not working. You should really not buy this product.
by
Response from RheemDec 10, 2019
Hi SDC,

We apologize for inconvenience you experienced and hope the issue has been resolved. The Flammable Vapor Sensor monitors the local environment for presence of flammable vapors and hydrocarbons and if detected, the sensor will shut down the heater.

If you are still experiencing issues please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

Jennifer rheem
    16 found this review helpful
    Rheem don't stand by their product
    Manufactured in AUG 2014, model XG50T06PV42U0. in 2019 the tank rusted out and now leaks. Rheems warranty is for the original owner, NOT for their product. Since we purchased this house two years ago, its not covered. The question is: What kind of product this, if water-tank rusted in 4 years of use?
    by
    Response from RheemDec 10, 2019
    Hi BM,

    Please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you with any questions or concerns you have about the warranty.

    Jennifer rheem
      10 found this review helpful
      Anywhere you look this unit says you can vent either 2 inch or 3 inch. What you don't know it's s...
      Anywhere you look this unit says you can vent either 2 inch or 3 inch. What you don't know it's set up for 2 inch ONLY!! You have to buy a 3 inch to 2 inch reducer! Why would they do this??? Most applications are set up for 3 inch and come with a rubber gasket to use 2 inch. It comes with a 45 2 inch vent termination and just a screen for a 3 inch. PLEASE put this on the box and the install guide as it cost me another trip to the big box store to get my hot water. Other than that and easy install with Sharkbite hoses and of course a 3 inch reducer for my current venting. Hope this unit lasts thus my rating of 4 stars my last State unit lasted 12 years and had a 10 yr warranty these now (power vent) only have a 6 yr!!!!
      by
        • Recommended
        7 found this review helpful
        Really cant say to much about it, it heats the water. Contact me in 10 years, and see if i still ...
        Really cant say to much about it, it heats the water. Contact me in 10 years, and see if i still have. I ll let u know then.
        by
        • Pro
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Unit was easy to install and works perfectly. I am very pleased.
        Unit was easy to install and works perfectly. I am very pleased.
        by
        • Pro
        • Verified Purchase
        • Recommended
        Big improvment on our 27year old Rheem
        Gas line matched up perfect with the 27year old Rheem it replaced. I hope it lasts as long as the ild one. So far so good
        by
          • Recommended
          1 found this review helpful
          The flashing LED for status and error is confusing. Because, it has different blinks for issues,...
          The flashing LED for status and error is confusing. Because, it has different blinks for issues, but it not clear when you start the observation....lol
          by
          • Verified Purchase
          • Recommended
          Good quality.
          Good quality.
          by
          • Verified Purchase
          • Recommended
          Converted from propane (Rheem unit) to natural gas. Self installed. Quiet, and plenty of hot water.
          Converted from propane (Rheem unit) to natural gas. Self installed. Quiet, and plenty of hot water.
          by
          • Verified Purchase
          • Recommended
          Water heater was easy to install. Power vented model fits my application easily. At first start-u...
          Water heater was easy to install. Power vented model fits my application easily. At first start-up, it seemed overly noisy (between the gas burner and the power vent) but once it was up to temp, it's been fine. Even refilling and reheating has remained reasonably quiet. This is a fairly simple, 'no-frills' model (apart from the power vent) but it seems like it should last for years with few extra bits to break.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          I installed this to replace a 25 year old power vent water heater that was leaking. The new unit...
          I installed this to replace a 25 year old power vent water heater that was leaking. The new unit was approximately the same size so it fit into the existing space. As expected the water lines did not line up so plan for some plumbing work. The gas line lined up perfectly so that was simple. The PVC flu is very easy to install, but it would be greatly improved with some type of through wall fitting. It's been running for 2 weeks now and it working great. The exhaust blower is much quieter than my old one. Take care that the vent pipe is not vibrating against anything. The one issue found during installation is that the exhaust pipe is very close to the cold water inlet. This problem was not evident until all of the water plumbing was in place and I went to install the flue and the vent pipe interfered with the knob on the water valve. I had to either remove the knob or rework the plumbing to solve the issue. See pictures for more detail. Since the blower is installed after the plumping has been completed this is something that should be noted in the manual.
          by
          • Verified Purchase
          • Recommended
          2 found this review helpful
          It was easy to install. Comparing this to my previous hot water tank. I have to have the temperat...
          It was easy to install. Comparing this to my previous hot water tank. I have to have the temperature setting turned way up on this one to heat the water the same temperature as the old one. Price of a power vent hot water tank is rediclous compared to a standard hot water tank.
          by
          Response from RheemMay 14, 2019
          Hi,

          Please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you with any water temperature questions you may have.

          Thank you,
          Jennifer rheem
          • Verified Purchase
          1 found this review helpful
          Product was put in 2 weeks ago and so far it's an excellent machine. The 2nd installers were very...
          Product was put in 2 weeks ago and so far it's an excellent machine. The 2nd installers were very professiona ,clean knowledgful and neat, would recommend these guys for the job to anyone.
          by
          • Verified Purchase
          • Recommended
          Great product. Recommended by my contractor.
          Great product. Recommended by my contractor.
          by
          • Verified Purchase
          • Recommended
          Nice unit, quality was there, fired right up, runs quite.
          Nice unit, quality was there, fired right up, runs quite.
          by
          • Verified Purchase
          • Recommended
          I'm a "do it yourself-er" and it installed easily. I fired it up, the power vent kicked in and we...
          I'm a "do it yourself-er" and it installed easily. I fired it up, the power vent kicked in and we were back up with hot water quickly. It's been running great for a few weeks now and I trust it will last as long as my previous Rheem unit...21 years.
          by
          • Verified Purchase
          • Recommended
          Unit was installed just a few weeks ago. So far so good. No shortage of hot water. I'm able to sh...
          Unit was installed just a few weeks ago. So far so good. No shortage of hot water. I'm able to shower, wash clothes and run the dishwasher all at the same time.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Install was fairly easy as I used flex hoses to connect the water lines. Forced air exhaust fan ...
          Install was fairly easy as I used flex hoses to connect the water lines. Forced air exhaust fan did not fit the previous installation as I needed to install another couple of elbows and a small straigh piece of PVC. I was able to use the previous gas line fittings, and startup was a snap. The only problem is that the 3" coupling with the condensate line port was missing from the box. I was able to use my existing coupling.
          by
          • Verified Purchase
          • Recommended
          I'm very pleased with this water heater. I have hot water much faster than I did with the unit th...
          I'm very pleased with this water heater. I have hot water much faster than I did with the unit this replaced and the temperature is much better, although I had to turn it down a bit as it was too hot for my liking initially. It's pretty quiet - I don't hear it except when I'm in my basement where this is located.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Everything works properly. Instant heat. Hope it exceeds its warantee!
          Everything works properly. Instant heat. Hope it exceeds its warantee!
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Thought all pieces would have come together but had to screew in the power head, but it worked well
          Thought all pieces would have come together but had to screew in the power head, but it worked well
          by
          • Verified Purchase
          • Recommended
          dented
          The water heater is dented. What shall i do? Please tell me. Just delivered this morning.
          by
            • Recommended
            Easy to install. Default setting of 70 degrees f. Had...
            Easy to install. Default setting of 70 degrees f. Had me thinking it wasn’t working till I read the instructions. Would have loved for it to have a base to lift it off the ground instead of having to make one out of bricks. Quiet burner operation, but loud power vent motor same as all power vents.
            by
            • Verified Purchase
            This is the first water heater I had to purchase. My prior WH was a Rheem manufactured in 1996. ...
            This is the first water heater I had to purchase. My prior WH was a Rheem manufactured in 1996. I like how I can control the temp of the water with the new water heater. My new heater has been setup for 2 weeks now. It's working great and isn't loud. I had to replace a Power Vent WH so I had concerns with the noice output, however this has been rather quiet. I have no dislikes at this time. As of today the WH meets my standards.
            by
            • Verified Purchase
            • Recommended
            5 found this review helpful
            Picked it up and installed myself, Electrical connection just plug it in if you have nearby suita...
            Picked it up and installed myself, Electrical connection just plug it in if you have nearby suitable outlet. Natural Gas lines had to be re-configured. Water lines just replaced the fittings. So far so good. This replaced a similar model Rheem that ran for 17 years, family of 5 basically with little required maintenance. So hoping this one performs as well.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Install went smoothly and it’s working great. ...
            Install went smoothly and it’s working great.
            by
            • Verified Purchase
            We bought this after two other units in our building...
            We bought this after two other units in our building did the same. Ease of installation and efficiency were some feedback we heard from our neighbors. It's been in for 3 months now. No complaints.
            by
            • Verified Purchase
            Install was a breeze and I now have more than enough hot water for our jetted tub.
            Install was a breeze and I now have more than enough hot water for our jetted tub.
            by
            • Verified Purchase
            • Recommended
            Great product. The in store associate was very helpful in choosing the correct model and orderin...
            Great product. The in store associate was very helpful in choosing the correct model and ordering online for store pickup. The associates who loaded my product where very knowledgeable and took great care putting this heater in my truck. Thank you Home Depot Yakima, Wa.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Compared all leading brands and we decided to take this over a Bradford White model and customer ...
            Compared all leading brands and we decided to take this over a Bradford White model and customer is very happy. We also utilized a hot water circulation pump system with this for added customer benefit. As a previous poster mentioned, this is a "beast", very well built & designed and heavy (330lbs or so), so make sure you have stable help maneuvering this into position safely. Also added benefit is the lower exterior "combustible atmosphere" sensor built-in which monitors any amount of combustible vapors present and instantly shuts down gas valve for safety. Make sure you install according to Code, with proper sized expansion tank in place on cold water supply line, and read all instructions and new safety features completely to understand the efficiency and proper operation of this product...
            by
            • Pro
            • Recommended
            2 found this review helpful
            Showing 1-30 of 1,327 reviews

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