Customer Reviews for Rheem Performance Platinum 50 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater

My old water heater was leaking. So I got this one. I was going to install it myself but my wife insisted we call a plumber to do it. He came out and installed it and right from the box IT DID NOT WORK. Now its installed and I have to deal with Rheem it get a part that not even Home Depot carries. Also it seems Rheen's 7 day a week hotline is not open during times that someone from California can call them without taking a whole day off work.

It works beautifully.

Wanted the 40000 btu but claim was out of stock after 3 weeks of waiting for delivery, overall happy with Rheem purchased.

Rating provided by a verified purchaser

Bought two water heaters (WH) to replace one dead and one almost dead. spent half day installing, mostly trying to level the tanks. one tank was low in the middle so it was rocking. try leveling that in a space with another water heater, furnace, and a water softener. there is plenty of ventilation, just the way the room was piped made things extremely difficult. the dimension on Home Depot said 20.5" but ending up being much wider! after install, the two WH won't start, I got 6-3 (flame loss) and 8-1 (faulty Flammable Vapor Sensor (FVS)) errors. I swapped the FVS, reset (turn off, wait ten minutes, turn on, turn knob low to high 7 times. rinse, repeat, and repeat, and repeat, and...) and now I have two WH with 8-3 errors! called tech support, open 7 days a week, just during business hours though. because I spent too much time troubleshooting the FVS that were dead on arrival, and it's night time. so, no hot water, I'm dirty from a days work beating myself over clunky WH, and computer error codes. I get a nice cold shower! anyway, called tech support this morning, they ask you the serial and the problem and then they transfer you to another tech. kind of like at the doctor's office. wait in the bigger waiting room, and then wait in a smaller waiting room. I left the smaller waiting room because there were 24 patients ahead of me, I've lost my patience. I might reinstall the almost dead WH just so I can have hot water for this household of 9.

Rating provided by a verified purchaser

Rating provided by a verified purchaser

Four large dents in the water heater don’t even know if it’s going to be able to hold water

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easy to install i ordered same size that i had and it fit perfect

Rating provided by a verified purchaser

Great service and hot water! Happy customer!

I like that the drain valve is brass and not plastic and that it was easy to start up.

Easy to setup and install. Great to have hot water again.

It was very straightforward to install and put it to work.

Efficient, easy to install.

Outstanding customer service from Rheem. Could not be any happier with the company. This water heater was also a great value. Very pleased with quality.

Rating provided by a verified purchaser

Very easy to install. Works very well. Water is heated very fast and does not seem to use as much gas as my older water heater.

The product was easy to install, and functions as expected. Disappointed to pick up the unit from HD in a very beat-up and torn box. The item was largely undamaged, though we discovered a moderate dent at the top of the unit that appears to not affect the functionality.

On July 01, 2020, I bought this model Rhreem water heater. On October 24, 2020, the water heater stopped working (116 days). I called the plumbing company that installed it. They came the next morning. The tech already knew what the problem is. He has seen it before. The "Flammable Vapor Sensor Lockout" was bad. The LED code is 7 blinks with a 3 second breaks. He said his company stopped selling Rheem hot water heaters due to being unreliable. I spent about an hour on the phone with Rheem tech support. It cost me $30 to expedite the part. I could have gotten free shipping in four days. My wife likes to shower with warm water. On an unrelated note, at the same time I had a Rheem air conditioning professionally installed. In less than a month, it stopped working. It had to be repaired by the company that installed it. That's it. I will not buy Rheem again.

Rating provided by a verified purchaser

Rating provided by a verified purchaser

Rating provided by a verified purchaser

After I installed it started leaking I have to go two times get another one and I have pay the plumber two times please refund me additional cost $275

Had a problem with the thermostat right out of the box.

Quick and easy to turn on the water heater.

After returning the first one because of a defective gas valve, the second one has been fine.

Very quiet and easy to install. No small glass box to look and see if pilot is on. Will see as the years go on.