Customer Reviews for Rheem Performance Platinum 50 Gal. Tall 40,000 BTU Powered Damper Natural Gas Water Heater with 12-Year Warranty

1 yr old Rheem WH. Not working for over a week while multiple parts shipped and visits from Rheem technicians. The warranty is garbage on these units. Yes they have a warranty but be prepared to be without hot water for one to two weeks while they fuss around trying to fix it. I am on week one and now waiting for more parts to arrive so someone can install them. They also allow someone else to repair the heater and they will pay up to $150 per repair. No more Rheem for me. BEWARE!

It is a little too early to make anything more than a just installed comment, but so it is working great which is what I expected.

Install was a breeze. Fired right up, no leaks. Heated the entire tank in about 15 minutes. I've had endless hot water ever sense. love the diagnostic light on the front which allows you to know what's going on with the unit. what else can I say? it's energy efficient, has tons of hot water (even though it's only 38 gallons), and has a 12 year warranty! win win all around.

Installed a month ago and so far so good. Supplies hot water quickly and it is very quiet.

It was a good investment. We added the wifi option as well.

Plug and play, works great one month in. Lets see if it'll go 15 years like the AO Smith it replaced.

Installation was easy.

After installing I was getting intermittent backdraft coming down the chimney. The power damper that opens and closes when the heater operates allowed the chimney pipe to cool completely and occasionally allow backdraft when the heater was idle. If there was a backdraft when the heater fired the chimney would not draw and it would dump the exhaust in the basement. Returned this unit for a standard water heater with a continuous pilot and have not had a problem with backdraft since.

We've had this hot water heater for 3 years and have already had to replace it completely once due to a leak, and a second time the water heater controller died. The first time it was done at no cost, (their certified plumber tried to get more $). The second time it was a limited warranty so we had to pay $300 for the diagnostic and repair while they shipped the part out. The headache this has caused will prevent us from ever buying a Rheem again when this inevitably fails before 10 years.

Around after 2 years, the Water Heater stopped working and on diagnosis, it turned out that the Flammable Vapor FV Sensor is bad. It's been over 1 month and no response from Rheem. My Rheem Support Case # 3568532.

Works as expected, no issues after first 30 days after install.

I paid extra for this water heater for the wifi control but it disconnects after about two weeks over and over again. Customer support says its a known issue but they never come out with a update or replacement part. It has issues with mesh wifi Eero

As easy to install as any other water heater. It does need to plug into a regular outlet to work - this controls the active damper and electronic ignition. Electronic ignition is great - no complicated pilot lighting/startup. May not be a good choice if you have a lot of power outages because of the dependence on 110 power. Would have been nice to have digital temp control on such an expensive unit, but temp control is easy and consistent.

We bought this water heater seven months ago and have not had any problems with it. I waited this long to post a review because the official installer tried to talk me out of buying it by saying that the sensor would trip within six months. It has not.

It looks good, works fine, and holds the set temperature within one degree. Hopefully, I won't ever find out if the warranty is good.

After installing hot water heater November 10th ,2021. So far it has been working great. I even got Rheem home comfort WIFI module control. Model# REWRA631GWH. Now I can lower my temperature during the work week. Waiting to see if there is any difference in my gas bill .

This piece of junk died after 2 weeks post install. I was so mad I didn't even return the junk, I just got a real water heater. These Rheems are JUNK

Rheem sent out a replacement gas valve. That wasn't it. They were just guessing. They finally decided to replace the entire unit. They only have 1 tech in the area and they can't come out for 3 weeks! No solution. Terrible. Getting a refund is a nightmare

No complaints so far. I got it installed by professional. Add Wi-Fi to get info on the app

Rating provided by a verified purchaser

A friend and I installed this ourselves about a month ago. So far it's worked flawlessly. The recovery time on this thing is remarkably fast. Granted, there are only two of us in the house, but one of us likes her long, hot showers. I highly recommend using flexible lines if you don't already have them. It made everything much easier. If you're draining the old heater into a floor drain, be sure the floor drain works before you start.... ;)

It installed easily and we love the auto start feature. This was also our first install using the 2 gal pressure tank that is now code.

Very easy to install for a Pro or DYI handyman.

We bought our unit in Oct 2017. Since then, the contol unit went out and was repaired under the three yr warranty which included parts and labor. Now prior to the unit being four yrs old the tank is leaking. It will be interesting to see how Rheem addresses the issue this time. Beware