Hi ROCHELLE.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Video Doorbell (2nd Generation) right away. What you describe is not the experience we want you to have. We would love the opportunity to discuss your concerns.
At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
It sounds like you've returned your device, but if you need any assistance in the future, please do not hesitate to reach out to our support team. We want to be sure any Ring device you have is performing optimally.
The Ring Video Doorbell (2nd Generation) offers 1080p HD, Near Zone motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. Visit our support center for more information: https://ring.com/support/articles/043lt/Ring-Video-Doorbell-2nd-Generation-Information.
Ring Community was introduced in March 2019 to assist in providing our neighbors with the most recent news and instructive material. You can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.
All the best,
Nicole from Ring.