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Customer Images (21)
  • Everything Works As Advertised
  • May 01, 2017

I wanted to connect to my existing doorbell chime and transformer but also wanted to have a chime that could be located on any of the 3 floors in our home or even in the garage on rare occasion. I located this unit at our side door and the ring wireless unit at our front door. This unit is narrow enough to fit on standard "brick molding" that acts as the outside casing on most exterior doors. It is just a bit narrower. The connection directions were clear and simple for the unit that mounts in my existing (mechanical) chime. Supposedly that is the tough part but there was nothing particularly daunting about it in my case. While the instructions say to connect the transformer and front door wire I knew that I would need to connect to the back door wire in my situation. In addition to the WiFi setup was simple. So was the setting up of the motion detection in my opinion. While the color and finish of my doorbell aren't a big issue to me, it's nice to have the option to use any of four covers without ordering and purchasing anything extra. Ring seems to be putting a good deal of thought into everything--packaging, installation, operation and integration with other devices. I am using both this and the ring wireless unit, (which is considerably wider, BTW), with Windows 10 on two notebook PCS, an Android tablet and the Nucleus intercom system. (Nucleus just recently added ring support as beta software and so far it works just fine.) Since I have two Chime Pros and two ring units as well as a variety of devices for viewing visitors at the door I have great flexibility of how and where to detect visitors. In just the first 10 days I have been able to tell when FedEx and UPS have made deliveries and when unwanted solicitors have come to the door. The fish eye lens makes it virtually impossible for someone to escape being caught on camera as they approach the door.

Pros Clear Instructions, Compact, Easy Installation, Easy to Use, Motion-Activated, Nice Design

Video & Photo

  • Top 100 Contributor
  • Pro

engr4you

Alpharetta, GA
65 or over, Male
11 out of 11 people found this helpful
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By: engr4you
  • Great technology with a couple of hitches...
  • May 02, 2017
  • Recommended Product

So I already had the original Ring doorbell and was excited to use the upgraded version. I do think it's an upgrade over the original with two caveats which could be important depending on your individual circumstances. The first is that this new version has no battery only option. So if you're in an apartment or your house never had an old hardwired doorbell this simply won't work for you. Seems like a step back for a technology to have less flexibility than before. The second "step back" occurs in the area of the wifi capabilities. My original Ring doorbell is installed about 30 ft from my wireless wifi router with no walls blocking the signal and a glass-paned front door - have never had a single issue with it dropping the signal. The Ring Pro will simply not stay connected to my wireless router so unless I install the Chime Pro it simply won't work. Again, another step back in terms of it's capabilities. So all-in-all a very disappointing sequel for me personally. That said, why do I still recommend it? Well, it's a marginal recommendation. If you don't already have a Ring doorbell, if you have a hardwired old doorbell and if you absolutely want to have to use the Chime Pro for it's wifi range extending capabilities, then you'll likely be very happy with the Ring Pro. However, if not all of those circumstances apply to you, the original Ring doorbell will work fine for you if for no other reason than it's simple to install and it simply works. I should also mention that the Ring Pro is smaller than the original version, but it's simply about 2/3 as wide, but still the same thickness - I was hoping it was going to be thinner as well. When you think about it, there's no reason it couldn't be as thin as your cell phone since your cell phone has wifi (with better range) an HD camera and can do many more things than this - I imagine we'll see something like that within a couple of years (maybe directly from Apple/Samsung). Hope this review is helpful.

Pros Clear Instructions, Compact, Motion-Activated, Nice Design, Stylish
  • Top 1000 Contributor
  • DIY

ChrisV

Rosemount, MN
35 to 44, Male
9 out of 9 people found this helpful
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By: ChrisV
  • I have waited a while to post a review of...
  • November 04, 2017

I have waited a while to post a review of this product so that I could better gauge its function. Now more than 2 months in, I feel that there are a lot of glitches that still need to be worked out for this to be a truly reliable system. I did not necessarily purchase for the communication factor but for the surveillance ability. For this it seems to fall short as its recording is at times sporadic, choppy and frozen. Just recently I was advised of an app update which caused my entire recorded info to be completely erased. When reported to Ring, they acknowledged that there was an issue and would get back to me on how to fix. Although customer service is helpful, I should not be needing that much help. I spent hours trying to troubleshoot a connectivity/wifi issue when the doorbell went offline, to no avail only to find out after I contact Ring that their entire system crashed and the issue was not on my side at all! I will continue to use it as it is hardwire installed, and am not currently tech savvy enough to successfully replace it.

HomeDepotCustomer

4 out of 4 people found this helpful
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By: HomeDepotCustomer
  • The Chime Pro offers an extension chime module that you can plug in anywhere
  • May 01, 2017
  • Recommended Product

This Ring Video Doorbell Pro includes and extra chime module you can plug in to an existing outlet, letting you hear a ring anywhere in your house. If you have a large home, or spend time in your backyard the chime module is a great addition. Even when hanging out in the backyard you don't need your cell phone to know when someone rings the bell. Just plug in the chime module near your backdoor and you'll hear the ring. This is a great feature. You can use the Ring Video Doorbell with your smartphone by downloading the free app. You can see, hear and talk to whoever is at your door from anywhere. A great security device.

Pros Clear Instructions, Easy to Use, Great Sound Quality, Lots of Features, Nice Design
  • Top 250 Contributor
  • DIY

Oceanside

Oceanside, CA, USA
55 to 64, Male
2 out of 2 people found this helpful
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By: Oceanside
  • 1 Star Review
  • January 24, 2018

Rating provided by a verified purchaser

Al

1 out of 1 people found this helpful
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By: Al
  • Easy to install bell. Chime pro is good but...
  • October 10, 2018

Easy to install bell. Chime pro is good but not having a very good signal strength after installing chime pro

HomeDepotCustomer

1 out of 1 people found this helpful
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By: HomeDepotCustomer
  • 3 Star Review
  • January 03, 2018

Rating provided by a verified purchaser

Serge

1 out of 1 people found this helpful
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By: Serge
  • I am happy with the product after multiple tries to...
  • January 02, 2018

I am happy with the product after multiple tries to get it installed. The first one a received would come on but not show the network available. the second one a received would not come on at all. The 3rd one finally worked, but the worst part of it all was having to re-box and return 3 times

Michael

1 out of 1 people found this helpful
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By: Michael
  • This does not work
  • June 27, 2017

I have good Wi-Fi and it still would not connect. The idea is great the product is not!

1 out of 1 people found this helpful
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  • My dog starts barking when the doorbell rings. Between...
  • July 13, 2017

My dog starts barking when the doorbell rings. Between that and the street noise I can't understand anything. That's really not the product's fault. The video is excellent.

HomeDepotCustomer

1 out of 1 people found this helpful
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By: HomeDepotCustomer