Hi JCampbell.
Thank you for taking the time to share your experience with us.
We understand how important it is for your Ring Floodlight Cam Wired Pro to function consistently and reliably. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today to ensure your Ring device is functioning as intended.
It sounds like you are enjoying the features of your Ring Floodlight Cam Wired Pro, but you have some concerns with the installation of the device. The Floodlight Cam Wired Pro must be installed on a 4“ round UL-listed weatherproof electrical box. The camera and lights on your device can be physically adjusted to be angled in the position that works best for your home's environment. If your lights or camera have moved, we recommend checking the connections and ensuring they are all tight so they do not move on their own. Visit our support center for more information: https://ring.com/support/articles/3v1dn/Installing-Your-Ring-Floodlight-Cam-Wired-Pro.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site, https://community.ring.com/, today.
All the best,
Nicole from Ring.