Hello JOAN, We're sorry to hear that you've had a negative experience with our product. Overheating can be a common issue with shredders, especially when they're used for extended periods of time. We recommend allowing the shredder to cool down for a few minutes before using it again to prevent overheating. If you continue to experience issues with overheating, please don't hesitate to reach out to us for assistance. At Royal, we take pride in offering high-quality products and excellent customer service, and we're committed to resolving any issues our customers may have. Thank you for choosing Royal. Royal Support Team