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Customer Reviews for Royal Gourmet 24 in. BBQ Charcoal Grill in Black with 2-Side Table with Cover

Internet #318479778

Model #CD1824AC

Store SKU #1006813116

  • Adjustable charcoal pan for efficient cooking
  • Convenient ash tray for easy cleanup
  • Side shelves and bottom rack for ample storage space

Customer Reviews

  • 4.1
    out of 22 reviews
  • 67% recommend this product
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Showing 1-22 of 22 reviews
5 hours
I just put this grill together and its took a very long time due to the extremely vague instructions with really bad pictures. How every great grill for the price. Definitely buy but already assembled.
by
Response from Royal Gourmet CorpFeb 21, 2022
Dear valued customer,
We are sorry that it is not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve. If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
    • Recommended
    2 found this review helpful
    by
    • Verified Purchase
    Easy to assemble
    The negative reviews from people about the difficult assembly I disagree with and they must have never assembled grills before. Took about 1 1/2 hours. Try a 5 burner gas grill with the side burner or a Zgrill pellet smoker (which was the worst I have ever put together). The Zgrill took about 4 to 5 hours and I was confused all the way with the directions they gave. Even had to take apart to correct some of the assembled unit I had already completed and reassemble. The quality I gave was only a 4 rating since you can buy, for a lot higher price, a higher gauge steel unit that also weighs a lot more. There was no issue with bolts pulling through the metal that the shelves were attached to. Maybe someone sat on them lol. Have not used it yet but I am sure after looking at the assembled unit it will work well. Love the ease of the adjustable charcoal platform. One of the best charcoal grills I have had for that price range. Would definitely recommend this product.
    by
    Response from Royal Gourmet CorpJan 11, 2024
    Dear valued customer,
    We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Recommended
      by
      • Verified Purchase
      Only used it once so far, but I kind of...
      Only used it once so far, but I kind of like what I see so far. I got the cover, and have it covered. Curious what impacts weather will have with rust etc. So far..LOVE being able to lower my coals when there's a flareup. I did a huge rack of ribs which pretty much covered entire grill. Like being able to up vents on both sides and the cover or uncover smoke stack on top. I'll do 4 stars for now. Need at least 5 or 10 cooks to really determine. Was an entire evening to assemble. Lot of pieces.
      by
      Response from Royal Gourmet CorpMay 25, 2023
      Dear valued customer,
      We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      Love it. Make sure to prepare and protect your grill...
      Love it. Make sure to prepare and protect your grill the first time for a longer life.
      by
      Response from Royal Gourmet CorpOct 6, 2022
      Dear valued customer, We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      1 found this review helpful
      Grill issue from factory
      Grill had wrong front plate. Home Depot associate contacted factory and factory agreed to send correct part. This was on August 9. No part yet.
      by
      Response from Royal Gourmet CorpOct 6, 2022
      Dear valued customer, We sincerely apologize for any inconvenience this caused! Please be assured that we will assist in resolving this issue. Would you please send us some photos of the damage/markings along with order information to our customer service at service@royalgourmetusa.com? So we can offer a solution to your satisfaction. We hope to resolve this for you as soon as possible and again, apologize for the inconvenience. Thank you for your time and patience.
      • Verified Purchase
      1 found this review helpful
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      Response from Royal Gourmet CorpSep 26, 2022
      Dear valued customer,
      We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      Response from Royal Gourmet CorpSep 23, 2022
      Dear valued customer,
      We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      Response from Royal Gourmet CorpSep 9, 2022
      Dear valued customer, We are glad to see that you feel satisfied with our product. If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      Big box of pieces
      Assembly is a huge project. The grill came as a box of dozens of pieces with absolutely no pre-assembly. Unless you are very good with assembly projects and have a whole weekend, you need to add high cost of Home Depot assembly to price of the grill.
      by
      Response from Royal Gourmet CorpJul 28, 2022
      Dear valued customer,
      We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve us. If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      2 found this review helpful
      The grill instructions made it easy to assemble. There is...
      The grill instructions made it easy to assemble. There is a very thorough video on YouTube showing how to assemble grill if you need it. Overall I am pleased with the performance and like being able to adjust the height of the charcoal pan.
      by
      Response from Royal Gourmet CorpJul 22, 2022
      Dear valued customer,
      We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      I am unsure about this purchase that I made back...
      I am unsure about this purchase that I made back in June because it still has not been assembled yet even though I paid for the assembly. I will never make a purchase and use your assembly company again!
      by
      Response from Royal Gourmet CorpJul 7, 2022
      Dear valued customer, We sincerely apologize for any inconvenience this caused! The assembly is offered by platform. Please contact platform if your item need to be assembled. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      We used it for a housewarming bbq, and it...
      We used it for a housewarming bbq, and it did well. We cooked for over 4 hrs on it. Very pleased with its performance.
      by
      Response from Royal Gourmet CorpJun 13, 2022
      Dear valued customer,
      We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      2 found this review helpful
      One side table mounting screw broke through the thin wall...
      One side table mounting screw broke through the thin wall sheet metal , poor quality of materials
      by
      Response from Royal Gourmet CorpMay 23, 2022
      Dear valued customer,
      We sincerely apologize for any inconvenience this caused! Please be assured that we will assist in resolving this issue. Would you please send us some photos of the damage/markings along with order information to our customer service at service@royalgourmetusa.com? So we can offer a solution to your satisfaction. We hope to resolve this for you as soon as possible and again, apologize for the inconvenience.
      Thank you for your time and patience.
      • Verified Purchase
      1 found this review helpful
      Fantastic
      It was a little challenging putting it together, but not too bad. Hint, the shelves on both sides, do not stay on, they need a longer bolt with a large flat washer, because the holes are to big on the shelves and when you go to move the unit they come off. I fixed it with larger bolts and flat washers. The grill is great, works fantastic and with the cover is perfect.
      by
      Response from Royal Gourmet CorpApr 21, 2022
      Dear valued customer,
      We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
      • Verified Purchase
      1 found this review helpful
      by
      • Verified Purchase
      Showing 1-22 of 22 reviews

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      Price:
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      $199.00
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      Fits No. of Burgers

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      Assembled Width (in.)

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