Customer Reviews for STERLING Ensemble 5 ft. Left Hand Above Floor Drain Rectangular Alcove Soaking Tub in White
- 3" drain-to-floor clearance for above-floor drain installation
- Vikrell material resists stains, chips, scratches.
- Deep, comfortable soaking for user
Customer Reviews
Jan 27, 2024
Poor quality, thin,
Second tub I received due to damage. This time tub had a large amount of plastic dust in the bottom, on inspection of the side face panel, large number of hairline sharp lengths of plastic , and splatters of a tar like substance stuck on. I then discovered the mold trimmings, which vary from 1/8 to 1/2 inch, were never removed on the tub and are incredibly sharp. They cant be left on, you tub would not lay flat if you do. I would never buy anything from this manufacturer again.
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Response from Sterling Product ExpertJan 30, 2024
Blair, my name is Jessica with Sterling Customer Service. I am sorry to hear of the concerns of the condition of the product when you received it. As a valued Sterling customer, we certainly appreciate any kind of feedback you can offer. Please feel free to contact our Customer Service team at KohlerCustServ@kohler.com for any additional concerns you have. We are here to help. - Jessica P. Sterling Customer Service.
Oct 23, 2020
One week after installation, there was a hairline crack. By the time the company came out to repa...
One week after installation, there was a hairline crack. By the time the company came out to repair it, the crack tripled in size AND a second hairline crack appeared in a different area of the tub. I am afraid that the cracks will continue to appear in the future after the warranty expires.
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Response from Sterling Product ExpertOct 29, 2020
Hello , my name is Kassi with Sterling. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please contact our customer service team at Kohler.CustServ@Kohler.com so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Kassi D., Sterling Customer Service
Jun 12, 2018
The tub was delivered late and was damaged in two areas.
The tub was delivered late and was damaged in two areas.
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Response from Sterling Product ExpertJun 12, 2018
James, my name is Sarah with Kohler Co. I'm sorry to hear your Ensemble bath arrived damaged and was late. Please email our team at KohlerCustServ@kohler.com so that we can help ensure a replacement is ordered for you and arrives safely. We look forward to helping you soon. Thank you. -Sarah B. KOHLER Customer Service
Mar 27, 2018
We love this new tub and purchased it because of the storage shelves and the devided look in the ...
We love this new tub and purchased it because of the storage shelves and the devided look in the wall kit.
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Aug 29, 2017
Remodeled a main bathroom. This was a good value. It is not porcelain but an acrylic tub. The ...
Remodeled a main bathroom. This was a good value. It is not porcelain but an acrylic tub. The water stays warm as promised. The bottom is nonslip which is nice for showering but not so textured that it is a problem when bathing. At this point. the tub has been installed 10 days. I would recommend this product.
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Jul 15, 2017
Bought this tub and had it professionally installed. Used it to take showers 4 times. Then discov...
Bought this tub and had it professionally installed. Used it to take showers 4 times. Then discovered a crack on the top sill as I was exiting. I thought it was a piece of hair but turns out to be a hairline crack that starts on the tubs top edge and goes an inch or so into the interior tub side. Definitely not a happy customer.
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Response from Sterling Product ExpertJul 17, 2017
Hi Joanmarie, this is Laura with Sterling Plumbing. I am truly sorry to hear there is a crack on the top sill of your bath. Please contact our Customer Service team at KohlerCustServ@Kohler.com at your earliest convenience. We’re here to help! -M. Laura K., Sterling Customer Service
Oct 4, 2016
Great Alternative to an old iron tub
Getting the old tub out was much more difficult than installing the new tub. The new tub is installed and with the new tile, it looks great. It was the least expensive part of the bathroom remodeling project but it looks like a million bucks.
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Sep 22, 2016
Tub reno. Bathroom 5' X 12'
We removed an old ceramic/metal tub in a 5 x 12 bathroom. Very tight. A heads up for "would be DIYer's", the drain had to be moved to accommodate the new tub drain. Also, even though the drain kit we purchased said it would work for this depth tub, it did not(without adding in another extension. Otherwise we have found the tub to a value for the product. It seems very solid thus far.
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May 19, 2016
Good solid tub when properly installed
Do not install a bathtub without supporting the base with a mortar bed or high density marine foam. Unless it is a cast iron tub, you won't be happy with it if you skip this step. I have installed many Sterling tubs and shower and believe they are the best value for your money.
Just be careful when handling the tub as you can easily break a corner or edge during installation. Once installed the unit it pretty durable.
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Apr 11, 2016
simple tub
Bathtub was very simple (which is what I was looking for) and I love that there was a ledge and not just the tile going down to the tub itself. Great product for the price.
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Aug 27, 2015
Nice tub
Very satisfied. Only wish it was a little wider. Otherwise great for the price!
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Jan 25, 2024
Cracked in 3 places out of the box
Had a bad crack in the backrest top corner, and two on the outboard sil top, huge ones on the sil, right out the box. I ordered another and well see how it looks. I only bough this as the bad reviews were old and I was hoping the quality issues were fixed, it has the perfect dimensions for fitting in without new plumbing for my project as it is identical to the one I have had for 15 years.
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Response from Sterling Product ExpertJan 25, 2024
Blair, my name is Jessica with Sterling Customer Service. I am sorry to hear of the concerns of the condition of the product when you received it. As a valued Sterling customer, we certainly appreciate any kind of feedback you can offer. Please feel free to contact our Customer Service team at KohlerCustServ@kohler.com. We are here and happy to help. - Jessica P. Sterling Customer Service.
Aug 23, 2023
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Nov 23, 2022
The tub arrived with a chip on the back. It...
The tub arrived with a chip on the back. It was not big enough to bother with a return, but it does attest to quality and packaging issues. The tub is super light. The quality isn't terrible, but I was hoping for better. The tub is very deep. Over all it is okay.
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Apr 19, 2022
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Mar 1, 2022
I bought this because it was recommended as frequently bought...
I bought this because it was recommended as frequently bought with the tub I had purchased but the tub was 32 inches and this was 30 inches- it was returned. I would of never purchased it if it weren't for the Home Depot website recommending it as the wall insert that went with the tub I got.
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Response from Sterling Product ExpertMar 5, 2022
Hi ELIZABETH, this is Lisa with Sterling. I am sorry to hear of your experience in getting your new products. This is not something you should expect. We are more than glad to help. Please feel free to reach out to us at KohlerCustServ@Kohler.com for further assistance. We look forward to hearing from you. Sincerely, Lisa A., Sterling Customer Service
Dec 18, 2021
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Nov 30, 2021
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Oct 15, 2021
Manufacturing defects, poor quality control...
Manufacturing defects, poor quality control
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Response from Sterling Product ExpertOct 16, 2021
BRYANT, my name is Jessica with Sterling Customer Service. I am sorry to hear you have rated the Ensemble bath negatively. We would like to hear more about your experience in hopes that we can find a solution to your concerns. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to helping you soon. - Jessica P. Sterling Customer Service.
Oct 6, 2021
Not nearly as big on the inside as we had...
Not nearly as big on the inside as we had hoped but otherwise a great tub
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Sep 23, 2021
Went through a dozen of these tubs
Ordered this tub only to have it have defects. We returned it, got a new one, and it had defects. Repeated this process several times, but all of them with issues (everything from chips, running paint marks, and large cracks). It appears there is no quality control with their products
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Aug 29, 2021
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Jul 17, 2021
I'm waiting for the clips to hold the panels around the bath tub for more than 2 or 3 weeks, they...
I'm waiting for the clips to hold the panels around the bath tub for more than 2 or 3 weeks, they were suppose to send it by mail.. Its hard to recommend something without putting it together..
You really need a major evaluation on your delivery department
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Jul 17, 2021
I'm still in the process of the bathroom renovation that this tub in going into. Otherwise I woul...
I'm still in the process of the bathroom renovation that this tub in going into. Otherwise I would post a picture. What I can say is that this is a quality tub. I also purchased the shower wall kit and it is terrific! I would not hesitate for a second to recommend this to anyone who is searching for a quality piece.
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Jul 8, 2021
Good unit for the pricing...
Good unit for the pricing
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Jun 25, 2021
Love the size and shape of the tub! Great price....
Love the size and shape of the tub! Great price.
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Apr 22, 2021
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Apr 10, 2021
This tub is miss leading. It is wide but...
This tub is miss leading. It is wide but the depth of water it holds is not enough to "soak". Maybe 8 inches of water if your lucky.
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Feb 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jan 9, 2021
This is a well built, deep tub. Many reviews complain...
This is a well built, deep tub. Many reviews complain about damage during shipping. To avoid the problem of uncaring LTL trucking, pick the ship to store option and get it yourself. Never had issues doing this.
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Frequently Bought Together
Price:
$706.90
Compare Similar Items
Soaking Depth (in.) | |||
|---|---|---|---|
13 | 12.875 | 15.25 | 15 |
Overall Width (in.) | |||
32.125 | 30 | 32 | 32 |
Material | |||
Acrylic | Acrylic | Acrylic | Acrylic |
Drain Location | |||
Left | Left | Reversible | Left |
Bath Therapy Type | |||
Soaking | Soaking | Soaking | Soaking |
