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Customer Reviews for Samsung 17.5 cu. ft. 3-Door French Door Smart Refrigerator in Stainless Steel, Counter Depth

Internet #315868024

Model #RF18A5101SR

Store SKU #1006197982

  • Counter depth to fit in seamlessly in your kitchen.
  • Control and monitor your fridge remotely.
  • Fingerprint resistant finish.

Customer Reviews

  • 4
    out of 1,187 reviews
  • 63% recommend this product
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Showing 1-30 of 1,187 reviews
My kitchen is happy!
[This review was collected as part of a promotion.] I am just so in love with this refrigerator. It has really helped make my kitchen look more modern, and has more spaces to add my sons artwork! The temperature controls are super easy, and the refrigerator got cool in a matter of minutes. It has so much space on the shelves! What once used to look like a crowded mess, now you can easily find what you’re looking for. Very easy to control and monitor the temperature. My produce seems to stay fresher for longer, and also the drawers for veggies/cheese are a decent size, and holds more than my previous fridge. The freezer has a two tier set up, giving tons of space! It offers you many ways to organize your frozen items to make it easier to find what you’re looking for. I hope I have this fridge for many years, I love it! I was able to move everything from my jam packed older model refrigerator into this one, with plenty of space left! The large size produce compartments are a favorite, as well as the tiered freezer., they provide even more capacity. The doors have ample space for condiments and drinks. I love the sleek design, my older fridge was an eyesore, this just fits right in with my decor and makes me happy every time I walk into my kitchen! It has truly improved my kitchen and life. The beeping sound it provides when he doors are still open have been beneficial due to a toddler that enjoys getting his snacks out from the fridge.
by
    Excellent Features!
    [This review was collected as part of a promotion.] I bought my refrigerator in May, 2021 and have been very pleased with my purchase. I have a family of 3 and both the refrigerator and bottom freezer provides more than enough space. I am pleasantly surprised at how quickly the ice maker makes ice, and I love the chime reminder that lightly dings when the door is left open. My only complaint is that it definitely holds on to the fingerprints, and keeping it clean requires constant effort. Overalls its a quality product at a great price!
    by
      • Recommended
      Cool refrigerator
      [This review was collected as part of a promotion.] Cool refrigeratorSo far it’s been one great I love the features especially where I could see what’s the temperature in the refrigerator and the freezer on my phone with the Wi-Fi or inside the refrigerator many friends has seen it love it also, So far a great product
      by
        • Recommended
        Cons...The black, fingerprint resistant finish is beautiful, but it is not fingerprint resistant....
        Cons...The black, fingerprint resistant finish is beautiful, but it is not fingerprint resistant. You have to angle the full width shelves to remove them, I scratched the door finish finding that out; the shelves are pretty close together too, so you can't fit tall items well. The inner back wall is rounded into the fridge, it takes up extra space. Pros...I do love having the freezer on the bottom, it has a good amount of storage space. It has a door alarm, which has come in handy because you have to actually push the doors closed. It's easy to change the settings, I can even use an app. It's very quiet. It fit into the small space I had available in my mobile home.
        by
        Response from SamsungJun 28, 2021
        Hello HouseMom, we understand your concerns and we thank you for your feedback. While we might not have any immediate plans to change our refrigerator’s design, we will be sure to consider your ideas for future models. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143468841) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung
        • Recommended
        2 found this review helpful
        Perfect size for small kitchen
        I love this fridge! The fact that it has no handles is a plus for me (less to keep clean) it fit perfectly in the space. I didn't connect the ice maker because I don't use ice. My old side by side had the Ice maker connected and I never used it. The only thing I didn't like was the fridge was not level so I called and they came back and leveled it. I would not recommend this fridge for a family of 3+. It looks so sleek. Got the 5 yr warranty. Great buy. Had it for 3 months now.
        by
          • Recommended
          4 found this review helpful
          I wanted to go to a smaller sized refrigerator since I live alone now. I was so surprised when I ...
          I wanted to go to a smaller sized refrigerator since I live alone now. I was so surprised when I got it. Although it's a smaller size, it has so much room in it. I don't think I'll ever run out of room. I had to have an ice maker which this model has even though it's a bottom freezer. I love this refrigerator and would recommend it to anyone who's looking to downsize.
          by
          • Recommended
          2 found this review helpful
          We love our new fridge!!!
          So far my family is loving this refrigerator! It looks very sleek and beautiful, while being sturdy enough to withstand regular wear and tear. Home Depot's delivery team was very professional and knowledgeable. They did a great job delivering my appliances and hauling away the old ones. I read a few reviews about people having cooling issues, but so far the refrigerator is cooling and freezing just fine. There are just a few things I would point out before purchasing the fridge: 1) Shelves are not adjustable. 2) Gallon sized drinks fit on the bottom bins of the doors NOT on the shelves. You can fit a gallon and a half gallon of milk in each bottom bin. 3) There is no deli drawer. I purchased a generic deli drawer online and attached it to the shelf in the fridge and it works great. All in all, the refrigerator is working very well and provides plenty of space. It's perfectly sized for a small family. You can connect the refrigerator to your phone through the Smart Things app which allows you to monitor and control your refrigerator from anywhere. It'll also notify you if there is something wrong with the fridge. We are very happy with our purchase.
          by
            • Recommended
            6 found this review helpful
            Would I recommend this? Yes and no. The fact that it dings at you for keeping the door open, and ...
            Would I recommend this? Yes and no. The fact that it dings at you for keeping the door open, and there is no option to turn it off (other than Sabbath Mode, WHICH TURNS OFF THE LIGHTS), it’s ridiculous. Some of us do not need our hands held. They can easily make an update to disable the ding feature. Also, the shelves aren’t as customizable as other compact fridges for small spaces. You can’t even fit a half gallon sized milk jug on the shelf without removing one of the shelves. Other than that, I like the aesthetic. It fits perfectly in our kitchen’s design. I’d recommend it for a small space if you are looking for something with French doors. If not, there are plenty of better refrigerators out there that fit a small footprint. It’s just a matter of preference.
            by
            • Verified Purchase
            9 found this review helpful
            Beautiful, spacious, a Smart choice
            [This review was collected as part of a promotion.] we just got our new samsung refrigerator and it is so beautiful and spacious! right inside the fridge on the lower right side is the temperature settings. i can adjust the fridge and freezer temps separately and i can also turn on and off the ice maker. it also is a smart fridge and there is an app and you can set up the refrigerator with wifi and keep track of different things and adjust as you need too. also, the fridge will beep this pretty dinging sound repeatedly if you leave the doors open for too long or they don't shut all the way. which is nice. i love the way it looks. and the outside is fingerprint resistant which is nice with 3 kids! and it is easy to clean. definitely recommend.
            by
              • Recommended
              Worst refrigerator I've ever bought
              I have literally had five -- FIVE -- of the flimsy door shelves on this unit break in less than two years of owning it. I barely keep anything in the shelves any more, I'm so scared that they will break. This is by far the flimsiest and worst fridge I've ever purchased. Home Depot should stop carrying it. It's turned me off the Samsung brand. I'll never buy one of their products again.
              by
              Response from SamsungApr 9, 2021
              Hello there! Thank you for taking the time to share your experience and bringing this matter to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone.
              Thank you for choosing Samsung. ^Nic Samsung
                17 found this review helpful
                Looks great, but doesn’t sit level
                Just received our new refrigerator. It looks great and seems very efficient, but isn’t perfect. Storage is very limited especially for tall items like soda bottles, milk and very little freezer space. Much less storage than the standard frig we just had. Also, this refrigerator is tilted back by a half in and no way to level it. The front adjustable feet are as low as they can go, so now we need to find a way to prop up the back by a ½”. Our old frig sat perfectly level, so it not the floor. Not as happy as I had hoped with the purchase.
                by
                Response from SamsungApr 2, 2021
                Hello, we are here to help! I am including a helpful guide on how to level the refrigerator (https://bit.ly/3ufznJZ). If you need further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143146258) and it will help our team pull up your information. Thank you for choosing Samsung for your home. ^Lena Samsung
                  4 found this review helpful
                  Spacious, Modern and Affordable!
                  I was a bit nervous to get this fridge because it is new and there are virtually no reviews anywhere but I was pleasantly surprised. We have a tight space and have to have a 33 inch fridge so this was perfect. We upgraded all of our appliances to Samsung in the black stainless color which is more beautiful in person than anticipated but limited us to 3 options. This fridge is very sleek and modern looking because of the lack of handles. There are spots to open the fridge doors on the bottom and top. It is small and compact but super spacious! I was able to fit everything from our old fridge in this fridge. The shelves on the side are large enough to accomodate gallon sized items which is helpful because the way I have the shelves configured they would not fit on the main shelves. Another feature I like about this fridge is there is an ice maker despite there not being a dispenser. I really don't mind not having a water dispenser, they seem to always have issues and I rarely ever used mine on our old one but I have to have an icemaker. Overall I am quite pleased with it and it also is a reasonable price.
                  by
                    • Recommended
                    8 found this review helpful
                    by
                    • Verified Purchase
                    Very quiet
                    Excellent refrigerator, have not had any issues. Very quiet, counter depth but still hold a lot of groceries.
                    by
                      Nice looking and efficient.
                      by
                      • Verified Purchase
                      by
                      • Verified Purchase
                      Fridge is fine, Home Depot is so terrible with delivery and customer service I won’t be going through them again for furnishing my rental properties.
                      by
                      Response from SamsungApr 1, 2024
                      Dear Valued The Home Depot Client,

                      We understand your disappointment with your overall refrigerator delivery experience.

                      Please don't hesitate to contact our The Home Depot customer service department at (800) 466-3337. Call 8:30 a.m. – 7 p.m. (ET), seven days a week. They can answer your question or transfer you to your local store.

                      Thank you.

                      -Angelica Samsung
                      • Verified Purchase
                      Perfect size and configuration for 2-4 people
                      Purchase this refrigerator about 3 weeks ago. It fits our kitchen so much better than our old fridge. The counter depth is the perfect size for my wife and I and we love how easy it is to find things compared with our old side by side. I do wish the main shelves moved more so we could fit taller and tens but at least one does so that helps. Tall items do fit in the doors shelves nicely though. We love having the freezer in the bottom. So much easier to find things. Icemaker works great too!
                      by
                        • Recommended
                        Do not buy this. You’ve been warmed.
                        So, in spite of all the negative reviews we bought this refrigerator because my wife liked the way it llooked. When they delivered it, I did not work. It did not work at all. No power no nothing. Now we are again out a refrigerator and I cannot emphasize enoug just how poorly this product is. As I said you’ve been warrant.
                        by
                        Response from SamsungMar 22, 2024
                        We understand how you feel about receiving a refrigerator not powering on, David. We're here to help.

                        Below are the links with troubleshooting steps when the refrigerator has no power. The second link is a video you may watch from the start until 1:07.

                        Refrigerator has no power:
                        https://www.samsung.com/us/support/troubleshooting/TSG01109708/

                        Self-diagnosing power issues for your Samsung refrigerator:
                        https://www.youtube.com/watch?v=q1hwOD0j-hY

                        If you have further questions or inquiries, these are the platforms that you can reach in the future:

                        1. Facebook Messenger: http://m.me/samsungsupport
                        2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                        3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

                        Please provide us with this reference number (1146972378) to help our team pull up your information when you message us.

                        Thank you.

                        -Angelica Samsung
                          Faulty Temperature Sensors or Software
                          Purchased new 2.5 years ago. Twice over this period of time the temperature sensors seem to stop working entirely, the fridge continues to display 4*C fridge and -20*C freezer but the pump totally shuts down and everything thaws out. Twice now we have lost all our meat to this issue. Solution currently is unplug the fridge for a while then plug back in and it seems to reset the temperature sensors or software reading these sensors.
                          by
                            I really like the size. It fits perfectly in my kitchen.
                            by
                            • Verified Purchase
                            by
                            • Verified Purchase
                            Excellent service and on time delivery plus remove old one perfect great customer service!!!?????????????????
                            by
                            • Verified Purchase
                            by
                            • Verified Purchase
                            Broke instantly
                            It was nice while it lasted but 2 ‘months in it stopped working.
                            by
                            Response from SEA CareMar 4, 2024
                            Hi Bryce, We understand the frustration without a working fridge. Let us get the refrigerator functioning again. Here is a link to help you with the fridge if it is not working. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146914986 to help our team pull up your information. Have a great day. ^Aloe
                              Wonderful refrigerator.
                              [This review was collected as part of a promotion.] We have only had this refrigerator for a month, but it is exactly what we had in mind when we bought it. Right size, right price, and Samsung quality.
                              by
                                • Recommended
                                by
                                • Verified Purchase
                                by
                                • Verified Purchase
                                by
                                • Verified Purchase
                                Samsung counter refrigerator
                                [This review was collected as part of a promotion.] It’s fine but I would not order a counter one. Not deep enuf
                                by
                                  Showing 1-30 of 1,187 reviews

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                                  Depth (Excluding Handles) (in.)

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