Customer Reviews for Samsung 17.5 cu. ft. 3-Door French Door Smart Refrigerator in White, Counter Depth
- Counter depth to fit in seamlessly in your kitchen.
- Control and monitor your fridge remotely.
- Fingerprint resistant finish.
Customer Reviews
Feb 24, 2024
cheap product drawers cannot be fully cleaned
The fronts of the drawers each have an area into which debris slides and is no way to clean it out even if some Samsung rep gets on here and replies with a set of instructions that claims you can (I keep seeing them do that when people point out design flaws.) No, it cannot be fully cleaned. There will always be a very obvious row of debris, very unsightly and unhygienic, at the front of each door. Perhaps the appliance designers should clean a model before it is released for sale.
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Response from SamsungFeb 26, 2024
Hi there,
We can feel the disappointment you have with this fridge. We will assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146890218), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the disappointment you have with this fridge. We will assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146890218), to help our team pull up your information.
Have a great day!
^Rodel
Feb 21, 2024
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Feb 14, 2024
I love the bottom freezer! I dislike that you can only open it from the top and not the center of the doors. It easily allows me to see what is on my shelves and I love the ability to control the temperature more accurately! I do wish I had a small drawer to store lunch meats and cheesees, but i'm making it all work! Yes, it meets, my expectations
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Feb 11, 2024
French doors and bottom freezer are the bomb!
[This review was collected as part of a promotion.] Bought this frig to replace a malfunctioning brand purchased in August 2023 and replaced once. So far, love it. Freezer in the bottom of the frig is a necessity for a tall husband. He doesn’t have to get on his knees to see what’s in the frig anymore. Love the French doors, never had them before. Only thing missing is a cheese drawer, but it’s a pretty frig. Thanks!
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Customer review from Samsung USFeb 8, 2024
Horrible Refrigerator
We had problems with this refrigerator within 9 months of purchase.
The problems are extensive. Leaking water at the freezer bottom. Leaking water under the crisper drawers. The water then freezes and we have to manually chip it out every 3 weeks. Save yourself from buying this mistake. I will never consider buying a Samsung appliance ever again.
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Response from SamsungFeb 8, 2024
Hi Katelynn,
We can feel the frustration you have with this fridge. We will do our best to help you with it.
We recommend checking the resources below for steps to take when the fridge is leaking. Please watch the video and click on the embedded words for more information.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146832412), and it will help our team pull up your information.
^Rodel
We can feel the frustration you have with this fridge. We will do our best to help you with it.
We recommend checking the resources below for steps to take when the fridge is leaking. Please watch the video and click on the embedded words for more information.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146832412), and it will help our team pull up your information.
^Rodel
Feb 7, 2024
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Jan 31, 2024
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Jan 28, 2024
Horrible
Horrible fridge. It is almost new and just stops working every now and then. We lose all the food. No clue how to get service. We unplug it and hard reset and it starts again for another few months. But usually it is up to 50-60 degrees in the fridge for a day or so before we notice. It has gone out twice while we were out of town. Is it a software issue? or a bad thermostat?
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Response from Samsung CareJan 29, 2024
Hi Lulu,
We can imagine how it feels to have a refrigerator that doesn't work as expected. We are happy to help you.
I have shared a link below about the steps if the Samsung refrigerator has a cooling problem. You can select the nearest issue by clicking the radio button. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
In addition, you can also check the steps at the link below to see if your Samsung refrigerator's cooling-off mode is activated. Kindly click on the embedded "Troubleshooting article."
https://www.samsung.com/us/support/answer/ANS00048861/
We would like to talk with you further about your experience and offer our assistance in scheduling a service visit or figuring out what can be done to support your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146788974, which will help our team pull up your information.
^Rainly
Customer review from Samsung USJan 21, 2024
crappy freezer
Fridge works great however the freezer does not always seal propely (you have to slam it shut) and it does not have an alarm to notify you so I have had a few times of thawed/expired food
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Response from SamsungJan 23, 2024
Hayley, we know how it feels if the freezer door won't close properly. Let us go ahead and help you.
Below is a link to help you diagnose if your freezer door is not closing. Please click on the embedded words to complete the troubleshooting guide.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
Your fridge has a door alarm that is triggered if the fridge door or the freezer drawer is open for a specific time.
Please see page 32 under the "Door open indicator" and page 39 under the "Alarms" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Below is a link to help you diagnose if your freezer door is not closing. Please click on the embedded words to complete the troubleshooting guide.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
Your fridge has a door alarm that is triggered if the fridge door or the freezer drawer is open for a specific time.
Please see page 32 under the "Door open indicator" and page 39 under the "Alarms" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Jan 20, 2024
NOISY!!!
I do not see any complaints on here about people having issues with noise. My fridge sounds like a box fan on moderate speed when it's on. I had service tech come out, he said it's normal. I'm writing this review to warn people that after 2 days Home Depot takes themselves out of the return policy. I will say a customer service representative from HD tried to help me but no success. She basically referred me back to the same repair company. Another warning, Frigidaire customer support is based in the Philippines and its the ONLY contact number. I basically am stuck with a bad fridge. Just heads up, hoping other brands are more empathetic and helpful if you need support.
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Response from SamsungJan 24, 2024
Vast, we understand how it feels to deal with a noise coming from the refrigerator. Lets get the fridge back to normal.
Below is a link to help you diagnose the noise on fridge. Please play each sound, pick the sound that matches the noise you hear. Kindly click on the embedded word and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Below is a link to help you diagnose the noise on fridge. Please play each sound, pick the sound that matches the noise you hear. Kindly click on the embedded word and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Jan 19, 2024
Less depth is what we needed
We liked this because is a good brand, and the shallowest depth fridge we could find. Good quality as always.
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Customer review from homedepot.caJan 18, 2024
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Jan 17, 2024
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Jan 17, 2024
Love the brightness and storage
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Jan 17, 2024
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Jan 11, 2024
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Jan 10, 2024
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Jan 10, 2024
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Jan 10, 2024
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Jan 10, 2024
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Jan 10, 2024
This fridge was not new. It was already taken from someone else’s house and it’s been over 30 days and no replacement yet
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Response from SamsungJan 10, 2024
Dear Valued Home Depot Client,
To better assist you, don't hesitate to contact our Home Depot Customer Service department at (800) 466-3337. Call any day between 6:00 am to 2:00 pm (ET). They can answer your question or transfer you to follow up on the replacement, as here in Samsung, we don't sell open-box/repossessed items.
Have a great day.
-John
To better assist you, don't hesitate to contact our Home Depot Customer Service department at (800) 466-3337. Call any day between 6:00 am to 2:00 pm (ET). They can answer your question or transfer you to follow up on the replacement, as here in Samsung, we don't sell open-box/repossessed items.
Have a great day.
-John
Jan 10, 2024
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Jan 7, 2024
Samsung refrigerator
STAY AWAY FROM ALL SAMSUNG APPLIANCES. MULTIPLE CLASS ACTION LAWSUIT DUE TO CONSTANT FAILURES ON ALL OF THEIR APPLIANCE!!!
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Response from SamsungJan 9, 2024
Good day,
We recognize sharing your thoughts regarding our Samsung appliances. Allow us to extend our assistance.
We would love to speak to you directly to gather more information about your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146717420, to help our team pull up your information.
Have a great day!
^Chrystel
We recognize sharing your thoughts regarding our Samsung appliances. Allow us to extend our assistance.
We would love to speak to you directly to gather more information about your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146717420, to help our team pull up your information.
Have a great day!
^Chrystel
Jan 7, 2024
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Jan 7, 2024
Good except …..
[This review was collected as part of a promotion.] Can’t give a five star my ice maker don’t work. I got a defect and waiting for new one to be delivered.
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Response from Samsung CareJan 9, 2024
Hi Jannieb,
We understand how disappointed you are to receive a refrigerator with a faulty ice maker. We are here to help you.
While waiting for the replacement, you can check the link below for the steps if the ice maker is not working. You can select the nearest issue by clicking the radio button. Please watch the video and click on all embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146715974, which will help our team pull up your information.
^Rainly
Customer review from Samsung USJan 4, 2024
Happy with it so far. It is counter depth and no handles sticking out in the way, works well in a narrow kitchen. That is what I like. I also am tired of water and ice in the door. They sometimes leak water on the floor or drop an ice cube that no one will pick up. This one has ice inside.
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Jan 3, 2024
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Jan 3, 2024
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Jan 1, 2024
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Dec 29, 2023
Everything is excellent !
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Compare Similar Items
Refrigerator Width (in.) | |||
|---|---|---|---|
33 in | 33 in | 36 in | 33 in |
Depth (Excluding Handles) (in.) | |||
28.13 in | 30.2 in | 33.25 in | 32 in |
Height to Top of Refrigerator (in.) | |||
68.8 in | 68.8 in | 68.63 in | 68.875 in |
Ice/Water Dispenser | |||
None | None | Both | Water Only |
Installation Depth | |||
Counter Depth | Standard Depth | Standard Depth | Standard Depth |
