Customer Reviews for Samsung 22.6 cu. ft. 4-Door French Door Refrigerator with Polygon Handle in Stainless Steel, Counter Depth
- FlexZone: Versatile middle drawer with 4 temp settings
- Auto WaterFill: Create flavored water from your fridge
- Built-in Look: Sleek, built-in design
Customer Reviews
Feb 14, 2024
Beautiful, excellent product except for ice maker!
I have had this model since September 2020. This is a wonderful refrigerator with an absolute failure of an ice maker. The beverage drawer and water pitcher are excellent. The ice maker should be recalled as it is a failure and cannot be rectified.
by
Response from SEA CAREFeb 15, 2024
We understand that this has been a disappointing experience. Let's help you with this, Nana.
The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Also, please watch the YouTube videos and click on the embedded links included for further help.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146853710, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USFeb 4, 2024
Ice Maker Misery
This is a terrible refrigerator due to the ice maker issues. We are buying a new one, not Samsung, because this Samsung is worthless with the ice maker not working. Samsung is aware of the issue and does not know how to fix it, because it was a bad design to begin with. So you're SOL as far as getting it fixed.
by
Response from SEA CAREFeb 5, 2024
Hi Steejs,
We appreciate you for choosing Samsung regarding your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Customer review from Samsung USJan 15, 2024
Do not buy Samsung, they do not honor warranties
This fridge would be nice if I didn’t keep having so many problems with it. The ice maker for this model will freeze so it can’t dispense ice. Not only that, but we have a 10 year warranty for the compressor and for the last week I have been trying to get Samsung to cover it and they will not honor it. So now, my wife and I are stuck in a snow storm without a fridge because Samsung wouldn’t help us before the snow got here. You can buy better brands at better prices instead of Samsung.
by
Response from Samsung CareJan 16, 2024
Hi Bo Smith,
We can see how the ice maker and compressor's condition have affected you. Allow us to extend our assistance and get this sorted out.
We strongly suggest browsing through the links below to help you keep the ice maker from freezing. You can select the nearest issue by clicking the radio button. Please click on all the embedded words and watch the video inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To find out what may be done to assist with your Samsung refrigerator, we are interested in speaking with you further about your experience.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146740080, which will help our team pull up your information.
^Rainly
Customer review from Samsung USJan 5, 2024
OK FOR A SMALL FRIDGE
The light for freezer never worked and ice maker died after 3 months
by
Response from SEA CareJan 8, 2024
We understand how important the ice maker is to ensure you have ice for your refreshments, Bill V. Let's get the information you need to ensure you have the best refrigerator experience.
The links below will help check why the ice maker is not working and how to fix it easily and quickly. I also provided a link for addressing the refrigerator light. Kindly check the scenario that best fits your situation with the ice maker and check the hyperlinks or video to learn more.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146711090) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Customer review from Samsung USJan 5, 2024
Freezer and ice maker failing repeatedly
Piece of junk, repeatedly failing to make ice nor maintain freezer temp. Techs are clueless
by
Response from SEA CareJan 5, 2024
Greetings,
Having a reliable ice maker is convenient for every household. Let's get the information you need to ensure you are maximizing the refrigerator's features.
Kindly click on the links below to get the best way of addressing the ice maker and refrigerator. Please select the scenario that best fits your situation and check the hyperlinks or videos to learn more.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146702650) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Customer review from Samsung USNov 26, 2023
Don't Buy!!
DO NOT BUY! Horrible ice maker design that will freeze up. Haven't been able to get ice for a couple years now as tired to trying get it to work. And Samsung support is non-existent. Do not buy!
by
Response from SEA CareNov 28, 2023
Rconroy, we understand your disappointment regarding your ice maker freezing up. Let's get the help you need.
Below is a link to help you diagnose why your ice maker freezes. Please choose "Ice maker is frozen over" and click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146572178) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USOct 25, 2023
Junk
I bought this refrigerator along with dishwasher, gas range and microwave in oct. of 2020. First thing I noticed is that the ice maker jams a lot and that the dishwasher stopped working after the warranty ran out. It’s my fault for trusting a brand like Samsung. If you buy any Samsung products you should invest in an extended warranty because your going to need it.
by
Response from SEA CAREOct 25, 2023
I understand your frustration because of these experiences. Let's help you out with the ice maker, Will.
The guide below will show you the steps on how to fix the ice maker. For more details, please select the corresponding bullet points which affect the ice machine's production.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Customer review from Samsung USOct 10, 2023
Awful!
Have had for 4 years. Bought because of design. Big mistake. The first one was installed and that night started leaking water and ruined my hardwood floors which were replaced with my homeowners insurance. The 2nd one had a faulty ice maker which was serviced, it dents if you look at it wrong, I clean fingerprints daily if not more, and today the entire unit stopped working. Piece of junk. Will never buy another Samsung.
by
Response from SEA CareOct 11, 2023
Hi Joan,
We all want to have a fridge that lasts long. We would love to speak with you about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146393568 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Customer review from Samsung USSep 26, 2023
Please read so you can save yourself!
This was the biggest mistake and I have sworn off Samsung as a result. The ice maker stopped working within months. My husband and I would injure ourselves weekly and scrap up our hands trying to fix it ourselves chiseling out ice. I had a repair man come out and he walked in and said “I fix these things all day long and it will just break again”. And he was right. We decided to live without ice. Then the freezer draw would constantly go off track and it would be an epic fight to get it back on with a lot of cursing. I honestly never write reviews but my hatred for this refrigerator makes me want to help some other poor unsuspecting fool from having the same grief with an appliance you literally use ALL DAY LONG.
by
Response from SEA CareSep 28, 2023
We are deeply saddened about the experience you went through with your refrigerator, and we would love to help you with this, Michelle.
We would love to speak to you directly to get more information about your refrigerator for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146342910, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USSep 1, 2023
Worst Purchase Ever
We purchased this refrigerator and after two months the ice maker would freeze up and stop making ice. We went to the store where we purchased the unit and they gave us a new replacement. Six months later the replacement starting having the same problem. The ice maker would freeze up and stop making ice. We have put up with this for a couple of years but now we've had enough. We are now shopping for a new refrigerator as Samsung never was any help and completely unresponsive to our complaints
by
Response from SEA CareSep 5, 2023
We can see how the ice maker's condition has affected you. Allow us to extend our assistance and get this sorted, Huck.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
We strongly suggest browsing through the links below to help you keep the ice maker from freezing.
Frost on the ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146243654, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USAug 13, 2023
Great looking! Ice maker is horrible!
Looks great. Fits in our kitchen perfect. Ice maker is horrible. Has been repaired twice. A few nights ago I woke up a sound. It was the motor of the ice machine running. It was trying to move ice but there was nothing to move. It was smoking and smelled of burning/melting. The panel wouldn’t turn it off, the reset button didn’t work. We had to unplug the refrigerator and disconnect the ice maker in order for it to stop. When doing that the panel shows errors so the temperature isn’t reading and the water pitcher isn’t working. Samsung is good at TVs and electrics. Not refrigerator. Do not purchase.
by
Response from Customer careAug 15, 2023
Hi JNet,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146152798) to help our team pull up your information.
Have a great day,
-Ernest-
Customer review from Samsung USAug 11, 2023
worst ice maker
We really like this refrigerator but would not recommend. Every feature but the ice maker is great. This is our second one because after 2 service calls on our first one because of the ice maker, Samsung sent us a new one. The new one still has the same issues with the ice maker. We are looking to replace the Samsung, but because of the ice maker we will not be buying another Samsung. Just don't want to take that chance.
by
Response from Customer careAug 17, 2023
Hi there,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Customer review from Samsung USAug 8, 2023
Icemaker
Go with another brand unless you don't care too much for an ice maker ....it stopped working right after warranty. froze up and no matter how many times I defrosted it the ice maker didn't work.
by
Response from Samsung CareAug 9, 2023
Hi Dave,
You are a valued customer, and your experience matters to us. Let us help you with your ice maker.
I have shared a link below that indicates the steps for ice maker issues.
You can click the radio button next to the Samsung ice maker is not making any ice, and the Ice bucket is stuck or has a block of ice. Also, watch the video land click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146129365, which will help our team pull up your information.
^Rainly
Customer review from Samsung USJul 17, 2023
Too many issues with my samsung kitchen suite
ice maker freezes over, samsung has been out at least twice.
i also have their oven, which is giving me issues.
perhaps samsung should just stick to phones.
by
Response from Samsung CareJul 21, 2023
Greetings!
We're thrilled to help you with this Samsung refrigerator model.
I have shared a Samsung link below that will give information on what to do.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I have also shared this model's user manual link for additional steps to take. You may turn to page 70.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146046309 to help our team pull up your information.
Leo
Customer review from Samsung USJul 5, 2023
Very Stylus.
Very think and sleek fridge. Not for families, since fridge is very small but looks very modern. Only one issue with the fridge. One day the freezer didn't cool, but has been working ever since.
by
Customer review from Samsung USJun 22, 2023
Bad ice maker and not anti fingerprint at all
Ice machine is the worst and doesn’t at all resist fingerprints
by
Response from Samsung Customer CareJun 27, 2023
Hello there.
We are here to help you with the ice maker.
Our ice maker is not finger-resistant, and we recommend you never put your fingers or any objects into the water dispenser outlet, ice chute, or ice maker bucket, as this can cause personal injury or material damage.
Please check this link to your user manual for details. (9th bullet "Safety information")
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
Should you ever need assistance with the ice maker, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145944540) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung USMay 29, 2023
Great refrigerator at a fair price!
[This review was collected as part of a promotion.] We only have had our new Samsung refrigerator a few weeks and we already love it! It is very modern and sleek looking. We especially love the water fill pitcher inside the door.
by
Customer review from Samsung USMay 5, 2023
JUST DON"T BUY THIS!
My model number shows its "Rev. 03" RF23M8070SR/AA.
Serves Samsung right for the class action lawsuit on the ice maker. If you're one of the poor victims of this model, do call Samsung up for a repair. HOWEVER, even after the class action lawsuit - this is still a badly designed fridge.
Imagine this is Rev 03, and still many fatal design flaws:
My control panel died, and its not covered. It probably was poorly designed as it isn't water sealed and shorted if there were any food/drink spills.
The design of the holding hinges of the drawer shelf is also flawed. Ours gave way because the hinge's tiny plastic would deform. The space is big enough to hold bottles of liquid. Later versions had this hinge redesigned. Nope - this is not covered by the class action lawsuit either.
Just don't buy this half-baked design.
by
Response from SEA CareMay 5, 2023
Hi There,
Let's get your refrigerator checked.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Customer review from Samsung USMay 1, 2023
HATE THE FREEZER!!!!
I bought this refridgerator at the end of Nov (2023). The top tray of the freezer is such cheap plasic that I have to fight it EVERY time I try to use it. I hated it from the very first day, but thought it was just something I'd have to accept. Within 3 months, the freezer started forming ice crystals (so I knew the seal wasn't good). I called and a tech came to adjust the seal and realign the top shelf. Now, less than 2 months later, I opened the freezer and everything was melted!! Here we go again!!!!!!!!!!
by
Response from Customer CareMay 8, 2023
Hi Ginger,
Let's help you ensure that ice crystals will not form in the freezer preventing it from closing properly.
If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost.
Freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Frost forms in the freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Here is a guide from the user's manual:
1. Fridge/freezer temperature is warm on page 68.
2. Frost on interior walls on page 69.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145752465, to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USApr 27, 2023
Position of icemaker is bad design
Great refrigerator but the position of the icemaker in the refrigerator section causes it to freeze over. I have to thaw it once a month or I am unable to remove the icebin. Love the filtered water in the door.
by
Response from SEA CareApr 27, 2023
Hi JSway,
We want your refrigerator cooling experience to be as productive as possible.
A few factors can cause an ice maker not to work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
You may refer to these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Customer review from Samsung USApr 18, 2023
Terrible
Had it for under two years before the ice machine stopped working. Fortunately I spent the money for an extended warranty. They tried to repair it 3x. Each repairman said that this model is trash and that the ice machine will never work. It would work for about 2 months and then die again.
Finally warranty company just wrote me a check to go buy a different fridge.
This fridge should be part of a class action law suit for selling a product that doesn't last.
by
Response from SEA CareApr 19, 2023
Greetings,
Our priority is to ensure that you maximize your fridge to its fullest, Mitch. To get your ice maker working, kindly utilize the suggested links below.
There are a few factors that can cause an ice maker not to work. To keep your ice maker performing at its best, you’ll want to ensure you keep up with preventative maintenance.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Test or reset your Ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Customer review from Samsung USApr 16, 2023
Nice size but not dependable
[This review was collected as part of a promotion.] Ice maker not working, freezers up and will not make ice
by
Response from SEA CareApr 17, 2023
Good day, Chas.
We understand the need to have a properly working ice maker at home.
There are a few factors that can cause an ice maker to not work. Here is the link to learn more.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG.
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Customer review from Samsung USMar 18, 2023
Horrible
Display keeps going out. Had it for 2 years 6 months, problem started last year. Costs an arm and a leg for a technician to come see it. I can't use the ice, refill water or adjust temperature because display won't work. Piece of crap refrigerator. Don't buy it.
by
Response from SEA CareMar 20, 2023
Hi there,
Keeping your refrigerator working at its optimal performance is essential.
Whenever you have issues with your refrigerator panel or Family Hub screen, like when it's not changing temperature, the good news is that the refrigerator will maintain the temperature and other settings it last had, so your food doesn't spoil.
You may refer to these links:
Refrigerator panel or touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
What temperature should I set my Samsung refrigerator to? - Change the temperature on models with Fridge and Freezer buttons: https://www.samsung.com/us/support/answer/ANS00080450/
The below link is the user manual for your model. Turn the page 35 (Main panel), pages 36-37 (Fridge and Freezer), and page 39 (Ice Maker and Auto Water Fill) for reference: https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Customer review from Samsung USMar 4, 2023
Not smudge resistant.
We’ve had it for 2 years and love everything about it EXCEPT the doors. It is not a smudge resistant finish - constantly have to clean it and even then it is still smudgy. Also easily scratched and dented. Seriously, our Roomba left a dent. We’ve had Samsung stainless before and the one in our garage is 8 years old and doesn’t have a scratch, ding and barely shows a smudge. If it were counter depth I’d have it in the kitchen.
by
Response from SEA CareMar 6, 2023
Hi there,
Your opinion of your refrigerator is important to us.
Sometimes messes in the fridge require deeper cleaning, and to get the job done, you have to remove the refrigerator bins, shelves, and drawers.
You may also refer to these links and videos:
Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/
How to clean your Samsung refrigerator: https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator: https://www.youtube.com/watch?v=vWp2bnE3uhQ
How to properly deep clean the inside of your Samsung refrigerator: https://www.youtube.com/watch?v=Zd0-HIDDrM0
The below link is the user manual for your model. Turn the page 64 for reference: https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Customer review from Samsung USFeb 22, 2023
Stay away from Samsung fridge
Fridge broke within 4 yrs. They replaced all electronic control boards, damper, ice dispenser spread across five visits. It was just connected until one day water came out gushing and we have to grab a mop and bucket.
My last fridge was working when we sold home after 15 yrs.
Only thing I miss is the neat exterior design.
by
Response from SEA CareFeb 23, 2023
Greetings,
We are happy to see your review of the Samsung refrigerator.
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice.
To know the right troubleshooting steps for your refrigerator, I have shared a Samsung link below about water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung and have a great day!
^Rainly
Customer review from Samsung USFeb 17, 2023
Elegant and functional
[This review was collected as part of a promotion.] Just love the design and look of this refrigerator. Very happy with the purchase.
by
Customer review from Samsung USJan 20, 2023
Nice design with great features and quality. And.
[This review was collected as part of a promotion.] I brought it a month ago and have been very happy with it. We love the refrigerator very much. It fits well in our kitchen.
by
Customer review from Samsung USJan 4, 2023
Best counter depth refrigerator I ever had
[This review was collected as part of a promotion.] Have ha for 3 months now and it’s even better now than when I first got it
by
Customer review from Samsung USJan 2, 2023
Don't buy it!
Don't buy it. We have had to get the ice machine repaired 3 times since buying it and have had to pay for it to be fixed every time. It is currently leaking water and not making "cubed" ice but a slush. I won't buy this ever again.
by
Response from SEA CareJan 3, 2023
Hi There,
Thank you for informing us. We can help you with your fridge from leaking!
Refrigerator water leaks are often caused by loose connections or improper installation and can even simply result from residual ice shavings melting in the chute. Learn more from these details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator
https://www.youtube.com/watch?v=uU6XADBosVo
Ice maker not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Customer review from Samsung USDec 31, 2022
Ice Maker Does Not Work
Cannot recommend. Nice design, looks great, but ice maker seizes up. I am using $1.00 ice cube trays designed in 1963 for ice. Five stars if the ice maker would work.
by
Response from SEA CareJan 9, 2023
Greetings,
We are here to help you with your ice maker.
There are a few factors that can cause an ice maker to not work accordingly.
You can check the link below about the ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number , which will help our team pull up your information.
^Rainly
Customer review from Samsung US
