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Customer Reviews for Samsung 24.5 cu. ft. Side by Side Refrigerator in Stainless Steel

Internet #205975902

Model #RS25J500DSR

Store SKU #1001353275

  • Large capacity for more space inside, not outside
  • LED Lighting helps you quickly spot what you want
  • External water filter and ice dispenser for great-tasting water

Customer Reviews

  • 3.9
    out of 1,009 reviews
  • 67% recommend this product
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Showing 1-30 of 1,009 reviews
The exterior is plastic...thought it was actual stainless. Other than...
The exterior is plastic...thought it was actual stainless. Other than it's a great fridge.
by
  • Verified Purchase
Very little to say except completely satisfied. Installation was...
Very little to say except completely satisfied. Installation was performed with a smile and the refrigerator has performed flawlessly in the 2+ weeks since installation. It's more than big enough for any future or current needs.
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Response from SamsungFeb 3, 2021
Customer satisfaction is our main goal, Glenn. Thank you so much for choosing Samsung. ^Shifa Samsung
  • Verified Purchase
LOVE my Samsung Side by Side Refrigerator. Beautiful Black Stainless and NO FINGERPRINTS!! Delive...
LOVE my Samsung Side by Side Refrigerator. Beautiful Black Stainless and NO FINGERPRINTS!! Delivery and installation was problem-free.We're getting used to the cold settings as the freezer was set too high and made the ice cream too frozen to scoop. We prefer this over our previous fridge with a drawer freezer. Now we have a place just for frozen pizzas. Also, enjoying the ice maker compartment that comes out way easier than our (LG) did. Would give 5 stars but the control panel is a little tough to see without direct lighting but overall, very happy with this affordable fridge with an outstanding 10 year compressor warranty.
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Response from SamsungFeb 3, 2021
Mom007, you made a great choice for your home! The sleek design of the Samsung Black Stainless Steel refrigerator is gorgeous. I am excited for you! Thank you for being a part of the Samsung family, and for leaving a wonderful review! ^Shifa Samsung
  • Verified Purchase
  • Recommended
The ice machine isn’t working how do I go about...
The ice machine isn’t working how do I go about getting it fixed or looked at
by
  • Verified Purchase
Overall good product for the price the ice dispenser shoots...
Overall good product for the price the ice dispenser shoots out ice all over so you need a larger cup to keep it from getting all over floor
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Just bought so far good...
Just bought so far good
by
  • Verified Purchase
Made cheap
This fridge is only 3 yrs old. The freezer frosts bad, then the fan is really loud. The ice box is broken as well as the casing around it, the vegetable drawer is cracked. For $1000 and 3 yrs for an appliance to break down?!! Will never buy Samsung again. Everyone in our neighborhood complains about their horrible Samsung refrigerator also. Their products are crap. I have an oven and microwave also by them. The handles and knobs are plastic parts and break easily.
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Response from SamsungFeb 3, 2021
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141098357.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa Samsung
    1 found this review helpful
    Works real well so far. I like how you...
    Works real well so far. I like how you can turn off the ice maker so easily.Runs so quietly I can barely hear it run. Unlike my old one, it NEVER gets loud.Could use 1 less freezer drawer and needs 1 deli drawer.
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    This replaced an LG from 10 years ago. Wow, things...
    This replaced an LG from 10 years ago. Wow, things have changed. Nice and quiet, easy to control, easy to push out for cleaning. Excellent refrigerator for the money. I prefer the door to door style, puts everything at eye level. Makes lots of ice. Very happy with purchase.
    by
    • Verified Purchase
    Great purchase!...
    Great purchase!
    by
    • Verified Purchase
    It is my 3rd one and it is a great...
    It is my 3rd one and it is a great value for a quality products
    by
    • Verified Purchase
    Love it!...
    Love it!
    by
    • Verified Purchase
    So far so good. It's the perfect refrigerator...sleek and attractive.
    So far so good. It's the perfect refrigerator...sleek and attractive.
    by
    • Verified Purchase
    • Recommended
    No GOOD!
    only have had this fridge for 3 years and i'm constantly having to thaw/defrost every 6 mo this or so. samsung will not do anything about it since my warranty has expired.
    by
    Response from Samsung CaresJan 2, 2020
    I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141019451. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      What's not to like? The delivery people were considerate and professional, taking care not onl...
      What's not to like? The delivery people were considerate and professional, taking care not only of the unit, but also the floors, walls & trims of my home. And, they cleaned up afterwards, removing the container & packing debris. The refrigerator is fantastic. I am pleased with my choice, size, color and capabilities. And the price didn't have the sticker shock this senior citizen was afraid of. I've had it now a month and it hasn't done anything to change my mind about it.
      by
      Response from SamsungFeb 3, 2021
      Hello Grandma! I'm glad you like the looks and style of your refrigerator. Thank you for being the best part of Samsung. ^Shifa Samsung
      • Verified Purchase
      • Recommended
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Poor Quality control
      Recieved new Frig today. Decided to pull out the ice bucket and realized the ice maker assembly was laying in the bucket. Apparently Samsung decided the screws that hold it in are optional. This was after dealing with a broken leveling foot on the brand new stove because they had it in cross threaded at an angle. Not impressed with Samsung. I shouldn't have to fix new appliances!!
      by
        3 found this review helpful
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        I am happy with my refrigerator....
        I am happy with my refrigerator.
        by
        Response from SamsungFeb 3, 2021
        We’re happy to hear this refrigerator is working out beautifully for you. Thanks so much for being a part of the Samsung family! ^Shifa Samsung
        • Verified Purchase
        Nice appearance but when you want to get ice and...
        Nice appearance but when you want to get ice and water at night, you can't see a thing. There is not a light to turn on or anything !!!
        by
        Response from SamsungFeb 3, 2021
        Hello, Grace! Your honest feedback is refreshing and helpful. Welcome to the Samsung family. ^Shifa Samsung
        • Verified Purchase
        I'm really enjoying the ice in the door and a drink of really cold water now and then. It's a gr...
        I'm really enjoying the ice in the door and a drink of really cold water now and then. It's a great refrigerator that will give me years of service. The Samsung is bigger than I thought it would be. I've must have had a counter-to-counter refrigerator before. I was really worried about how the Installer's were going to get it in but they after all are professionals and know how. Great refrigerator and great service.
        by
        • Verified Purchase
        • Recommended
        As expected...
        As expected
        by
        • Verified Purchase
        junk
        [This review was collected as part of a promotion.] after two years my similar model the condensor is dying. i clean the coils area out regularly for dust but that didnt help. waist of money
        by
        Response from Samsung CaresDec 11, 2019
        I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
          4 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Showing 1-30 of 1,009 reviews