Customer Reviews for Samsung 24.6 cu. ft. French Door Refrigerator in Fingerprint Resistant Black Stainless
- Ice Master produces 10 lbs. of ice per day and stores 4.2 lbs
- CoolSelect Pantry provides added temperature control
- Twin Cooling Plus keeps food fresher longer
Customer Reviews
Nov 13, 2014
So far so good!
I only have this new refridgerator since end of October 2014. The delivery and hook up went exceptionally well. I do think the pantry drawer is a little flimsy and over time could break. I got the home depot warranty for 5 years which gives me peace of mind. No deductible so for 30 bucks a year its worth it.
by
Oct 29, 2014
Perfect for our warm climate.
We replaced our relatively-new Samsung French Door refrigerator with this one when we remodeled our kitchen about six months ago. We found that the original refrigerator just didn't give us enough of many things.
This refrigerator, on the other hand, is absolutely perfect for us.
We live in a warm climate so the optional lower cooler/refrigerator/freezer section was a HUGE selling point for me. I needed somewhere to be able to store fresh produce so that we can buy in bulk and be able to have a variety of produce at one time. This unit has exceeded my needs.
The machine that we replaced could not keep up with our ice needs. This one has no problem.
The compartments in the doors are much more accommodating than the previous refrigerator.
The inside of the refrigerator is easily accessed. We no longer have black holes where things go to never be found again.
We have a 'real' freezer in the garage so we don't really rely on the freezer section of this unit but it is a nice option to keep little things inside the house.
The only negative I can say with it, after about six months of use, is that we get a little water leakage from the ice/water dispenser. If I didn't need to randomly wipe it off over the course of the day, it would be an absolutely perfect machine.
I cannot recommend it enough for people that have similar needs to ours. I love it!
by
Response from HQNov 13, 2014
Thanks for all the great feedback, StacyJ808! One suggestion I have for you, if you haven't done so already, is to bleed air from the lines by dispensing about 5-6 gallons of water each time you replace the water filter. This should help to eliminate any dripping from the water dispenser. If you still get some water dripping, it's likely the result of melting ice fragments that remain in the ice chute. The solution for this is to wipe the chute with a towel on occasion, especially after dispensing crushed ice.
Hope this helps you enjoy your RF32FMQDBSR even more than you do already!
Ms. Samsung
Customer review from Samsung USApr 2, 2014
Lovin my new fridge
Love the fridge. It does make some noises when you open the freezer door. I have ran out of ice already. But it cools fast and I love the amount of room in both the freezer and fridge!
by
Dec 30, 2013
Awesome
Overall a great fridge. Quiet, looks great, no complaints.
by
Dec 26, 2013
Excellent experience thus far
I have had this fridge for only 3 weeks. It has worked as expected. No problems thus far.
by
Dec 24, 2013
I love this wonderful refrigerator
I love my refrigerator . It is more that I was expected. It is not louder . It is work excellence. The installation was easy Home Depot make possible the installation. I will buy other in case I need in the future and will be recommended this product . You will not regret to buy this refrigerator
by
Nov 15, 2013
Great refrigerator so far
We just received the refrigerator yesterday. Delivery was easy, and product had no dents or other damage. The interior is beautiful and well-arranged, with great and classy interior lighting. The ice maker unit has a cool blue exterior display, and the filter is very easy to access for changing. The refrigerator is very deep, causing it to stick out quite a bit from the end of our granite counter-tops, and the sides are not stainless steel which is the reason for my 4-star rating. Others mentioned the fingerprints, but I don't think its any different than our other stainless products, especially with some stainless steel cleaner. We moved it around the kitchen after it was delivered to decide where we wanted to put it, and few fingerprints were on the refrigerator after.
by
Nov 5, 2013
Our new Samsung Stainless Steel French Door refrigrator is just awesome with its LED interior lighting and large capacity.
We just love our new Samsung French Door refrigerator with its large volume capacity in both the refrigerator and freezer areas. The interior LED lighting is very nice to find everything quickly and the water/ ice maker is so nice. This is the quietest running unit we have ever purchased.
It looks awesome in our kitchen! Take a look see!
by
Apr 23, 2013
Design/Assembly Issues
The Vertical Hinged Section on the fixed door is to low to engage the closing mechanism. This is either a design or assembly issue and either way, neither the door nor the hinged section is adjustable to correct the problem.
by
Response from Samsung CareSep 2, 2022
Hi HazH.
Thank you for reaching out regarding your refrigerator door. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I suggest you check this link to your user manual on how to adjust the door. Please go to pages 12 to 13.
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144875429) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung USFeb 5, 2024
Not worth it
This Samsung refrigerator came with the house from the previous owner and it has been disappointing. The ice maker has been repaired under warranty twice and it continues to have problems. The freezer drawer handle broke off last night and it seems to be poorly built. The sad thing is the repair cost is not covered and it is too much to repair this junk. This is the last Samsung I will ever own!
by
Response from SEA CAREFeb 6, 2024
We definitely sense your frustration with the fridge's overall condition. Let's go ahead and address this right away, Nick.
If you wish to purchase a compatible freezer door handle, please contact our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
We would also love to speak to you directly about the ice maker so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number, 1146823106, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USDec 28, 2023
A nice looking closet. PERIOD
Bought this fridge in 2016. The only initial complaint was the loud bang when the ice would fall into the bin. To go back to those simple times! Next, water started pooling under the deli bin. Samsung tech came out, emptied the fridge and removed the panel to find a wall of ice. He removed it and replaced a sensor. Then, the ice make started to freeze up. We had to constantly defrost it to get ice. THEN, the fridge started freezing everything inside. Not the freezer, the fridge. It was also reading an incorrect temperature. Replaced the sensor, AGAIN all for the compressor to go less than 12 hours later ON CHRISTMAS EVE. Repairman came out again and got it working but said it could go out in a day or in ten years, couldn’t guarantee anything. Guess what, it didn’t last an hour! Tired of pouring money into this expensive closet. That’s all it’s good for, just holding stuff. Just purchased an LG fridge. Counting down the days until we’re free if this hunk of junk. Samsung has lost another customer. Their refusal to stand behind their shotty appliances should make future buyers beware.
by
Response from SEA CareDec 29, 2023
Hello AviD,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Customer review from Samsung USDec 1, 2023
AVOID AT ALL COSTS.
The ice maker worked for like a year and froze over. The back builds up ice and the fan dies. Food spoils. Repair took 2 weeks and the compressor was shot. When repaired it worked for 6 months and had the same problem but this time the compressor was not replaced. A patch was put into place but the fix lasted 1 month. I constantly have to defrost the refrigerator.
by
Response from Samsung CareDec 1, 2023
Hello,
We're saddened to hear about your experience with one of the refrigerators.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Customer review from Samsung USNov 20, 2023
Don’t buy unless you like headaches
Nice and big, except… I’ve had to use a blow dryer in my ice box and an ice pick in my refrigerator…. Samsung should reimburse everyone who has bought this model because there are nothing but issues. Why have I had to pull a 1/2” thick ICE SHEET out of my fridge? Why does the ice maker get so frozen it doesn’t work and I have to blow dry it (or otherwise defrost my entire unit) in order to get it working again? Big appliance with big issue. If I could still return it I would. Heck, Samsung should reimburse me and send me a new unit that actually works like it should, because this one doesn’t.
by
Response from SEA CareNov 21, 2023
Hello there,
We understand the frustration you feel with your ice maker. Allow us to help you with this.
Below is a link to help you diagnose if your ice maker is frozen. Please follow the diagnostic steps on the "Ice maker is frozen over." Kindly click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146547756) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USNov 19, 2023
Nope, It's Not Good
All the terrible reviews are completely accurate.
1. Ice maker will fail
2. Eventually water under the refrigerator compartment's pull out tray will accumulate water & ice underneath it.
3. The control panel will fail & freeze the refrigerator
4. Everything you fix under factory (or in my case home) warranty will fail again & again.
This is due to poorly designed architecture & poorly built components.
Not sure? Please call a few appliance repair people ... ask them about Samsung, and thank them for saving you time spent fixing this ...
by
Response from SEA CareNov 21, 2023
Paul, sharing your observation with our fridge matters. Allow us to help you with this.
Below is a link to assist you in diagnosing your ice maker. Please choose from the options provided that match the scenario you are having with the ice maker. Kindly click the embedded words and watch the video if prompted by one.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you experience leaking on the bottom compartment of the fridge, here is a guide to help you. Please click on the embedded word and watch the video included.
Water leaks in a Samsung Refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here is also a link to diagnose if your fridge control panel is not working. Please choose from the options provided that match the scenario you have with the control panel.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
I have shared your warranty for further details.
Warranty
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146550117) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USOct 15, 2023
Don't Get This if You Like Ice and Water!
DO NOT BUY THIS REFRIGERATOR!!!! We picked this fridge out as a house warming gift for our home. It worked ok for the first 2 or 3 years but suddenly, the ice and water stopped working one day. We had it repaired. It again decided to just stop one day. Over it. I will do my research before purchasing another fridge.
by
Response from SEA CareOct 17, 2023
Hi Raine,
We want everything from our refrigerator to be working perfectly. Let us help you get the fridge back on track.
Below are the links to help you with the ice maker and water dispenser. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146415451 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USOct 7, 2023
Trash Appliances
Ice maker had to be replaced 3 times and now the cooling fan has went out and of course just after the extended warranty ran out. Never buy another Samsung Appliance. They are trash
by
Response from SEA CareOct 9, 2023
Hi Eddie S,
How you feel about the refrigerator's condition is valid. Let us extend our assistance for your fridge.
Here is a link to help you cool the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146385185 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USSep 23, 2023
Pass on this one
Worst ice maker ever. Not near enough room in the freezer and a pain in the butt to get the glass shelve out to clean it.
by
Response from SEA CareSep 26, 2023
I can't begin to imagine the experience you went through with the fridge. We're here to help you out with this, Lynn.
To organize your fridge and save space, we recommend following this link for some tips. Please hover down and click under "Tips for an organized freezer" for more details.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have shared the manual for the proper removal instructions for the glass shelves. Kindly turn to page 23 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
We would love to speak to you directly to gather more information about the ice maker for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333542, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USSep 23, 2023
Initial delight...later fright
Obviously you cannot purchase this refrigerator any longer, but it is important for me to share my experience.
We really loved this refrigerator in beginning - from the style to the features, this unit seemed to tick all the boxes for things we wanted in a refrigerator, especially the ice and water in the door. However, it is the ice maker that is the the epic fail. It freezes up constantly and has little effective way to defrost it. This shouldn't happen, of course, given that refrigerators are frost free. Of further disappointment is the fact that it has already been replaced and, to our frustration, has already frosted up again.
Our home is full of Samsung products, but I'm not sure that our next refrigerator will be one of them.
by
Response from Samsung CareSep 26, 2023
Hi LA Mark,
We thank you for loving the refrigerator's overall appearance, features, and functions. We truly feel for your experience with the ice maker on your refrigerator model and we desire to help you with our best effort.
I have shared a Samsung link below for frost on your ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have gone through the steps therein and your experience is chronic. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334019 to help our team pull up your information.
Leo
Customer review from Samsung USSep 22, 2023
Nothing but problems with this refrigerator
This fridge is horrible. Samsung did replace the icemaker twice after it malfunctioned. However, auto close hinge on top of left door broke out of the plastic in the door and is non-fixable without replacing the entire left door (this is the one with the external ice/water dispenser). So we have to manually remember to push the door closed tight any time we open either the left or the right door. Then water started leaking/pooling under the deli bin from behind the twin cooling panel. There have be tons of utube videos about the drain clip which is too small and needs to be replaced with a newer version, which apparently doesn't work on this model because the drain veers to the left instead of straight down. We decided to try and fix anyway but screw behind bottom drawer had rusted through from the combination of water pouring over it and door not closing tight all the time. Rusted screw crumbled and unable to remove. So am going to have to replace the fridge and it won't be a Samsung product!
by
Response from SEA CareSep 25, 2023
Hi KatP,
We are saddened over the fact that you had to deal with your refrigerator's condition. We'd love to help you for the unit's betterment.
I have shared this guide to help you with the leaks coming from the fridge. Also, please watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would love to speak to you directly to get the refrigerator door inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146327839, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USAug 2, 2023
Avoid if you can
Samsung refrigerators have a major design flaw that causes the condenser pan drain in the back of the fridge to get blocked due to ice buildup and insufficient heating. This causes condensation to build up and then freeze around the condenser which can cause two problems: 1. as the ice melts and is unable to drain it will leak into the crisper drawers and bottom of the fridge cabinet which will then freeze due to proximity to the freezer drawer and 2. ice buildup around the fan may prevent the fan from spinning which then prevents cold air from circulating and the fridge won't be able to stay cool.
Samsung does not want to provide a fix. There are DIY videos on the internet explaining how you can fix the problems yourself but they are temporary in nature. The only permanent solution is to get a new refrigerator or avoid buying Samsung altogether.
by
Response from Samsung CareAug 8, 2023
Hi Victor,
Thank you for giving us your insight about the Samsung refrigerator. Let us assist you.
We would love to speak to you directly and get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146119542, which will help our team pull up your information.
^Rainly
Customer review from Samsung USJul 31, 2023
Keeps cool, many broken parts
We bought this refrigerator several years ago. It still keep items cool and frozen- we've never had an issue there. However, within the first year, the freezer door handle popped off, the bottom pull-out drawer of the fridge cracked, and the right-side door shelf broke off. Also the bottom pull-out drawer get stuck so easily and gets off track when pulling it out and pushing it back in.
After about 1.5 years, the ice maker completely stopped working despite our troubleshooting to fix it (I am finally on this site looking for a complete replacement for the ice maker). The bottom pull-out drawer is pretty much cracked all the way in half, and the right-side door shelf has been glued back together 4 times.
Not super impressed with this refrigerator or samsung house appliances in general (we have a couple others).
by
Response from Samsung CareAug 4, 2023
Greetings,
We thank you for letting us know about your overall experience with the refrigerator.
To help you with the broken parts, I have shared our authorized distributor for parts and accessories below.
https://samsungparts.com/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146105150, which will help our team pull up your information.
^Rainly
Customer review from Samsung USJul 29, 2023
Terrible Buy
Have had issues with it since day one. Ice maker needed to be replaced. Major issue is that the system used to cool and evaporate water does not work well. Long story short I have to pull out the bottom drawer and remove water on a weekly basis.
by
Response from Customer careAug 3, 2023
Hi Emma,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146101019) to help our team pull up your information.
Have a great day,
-Ernest-
Customer review from Samsung USJul 18, 2023
3 year old fridge already quit working
Samsung should stick to making phones, their appliances are garbage , our 3 year old Samsung refrigerator went out and I can't find a repair service that will work on them! Do not buy this fridge!
by
Response from Samsung CareJul 21, 2023
We appreciate you sharing your experience with one of our refrigerators, BretF. We're here to help.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Customer review from Samsung USJun 30, 2023
Do Not Purchase
The ice maker in the door quit working shortly after warranty ended. Now the 2nd ice maker quit working and everything in the freezer is frosting over. This will be my last Samsung! Consumer Reports agrees! LG customer as of today.
by
Response from Samsung CareJul 6, 2023
Greetings!
Let us help you with your ice maker and freezer on this Samsung refrigerator model.
Here is a link to help you with the refrigerator's ice maker that is not working. The link includes an embedded video which we recommend watching in full. You may skip step 3.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
I have also shared a Samsung link that will help with excessive frost in your freezer below.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145982361 to help our team pull up your information.
Leo
Customer review from Samsung USJun 24, 2023
Junk
I bought this as a set when we moved into our home. I have had nothing but trouble from the start. It has made about 1 handful of ice. It freezes up in the back of the refrigerator and I have to move all my food and DEFROST my refrigerator.
by
Response from Samsung Customer CareJun 29, 2023
Hello there.
We're to help with your Samsung Refrigerator.
Below are links to help you diagnose why the ice maker makes less ice and frost at the back of your refrigerator. Kindly click on the embedded words and watch the full video.
Ice maker not enough ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Frost in the refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954982) to help our team pull up your information.
Have a great day
^Camille
Customer review from Samsung USMay 31, 2023
Can’t keep it cold
I purchased refrigerator in 2019, and have had to replace the fan motor twice. Again, the fan motor is not working and I will need to have the fridge serviced. The fridge temp will not go below 50 degrees and if I don’t keep up with removing the puddle of water under large drawer, the water leaks out onto my kitchen floor. I’ve had to throw out so much spoiled food because of this issues.
For the price of this fridge it should last more than 3 years without constant cooling issues. I really want to love this fridge…it looks nice and has a lot of space in both fridge & freezer.
by
Response from SEA CareMay 31, 2023
Hi There,
We're here to extend our assistance by optimizing the fridge's functionality.
In order to provide you with better support, we would like to speak with you directly to have the refrigerator inspected.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Customer review from Samsung USMay 20, 2023
Poor quality and terrible ice maker
Bought this refrigerator in 2017. The ice maker stopped working within a year and was repaired. It stopped working again after the warranty and we did without ice for a couple of years. I set up a repair call to have it repaired again. The man came out and when I asked if the ice maker replacement was exactly the same or if they had made improvements, he stopped working on it and started packing up his equipment saying that he wasn't going to replace it. So now we have been without ice another 2 years and have had to turn off the water to the fridge because it has developed a leak inside and the back is rusting. For what I paid for, it's shame that I can't have ice or water dispenser working. I will be looking for another fridge today, and it won't be a samsung. Their appliances are not high quality. Our microwave went out in 2 years and had to be replaced.
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Response from SEA CareMay 22, 2023
Hello Mark,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Customer review from Samsung USApr 24, 2023
Do not buy this product
This product is trash. The ice maker has been a problem since the beginning as well as ice build-up in the back panel. We replaced those parts at the end of Dec. 2022, and are now having the same issues with being able to hear the fan hitting ice. We will be purchasing a new non-Samsung fridge to replace this 8 yr old nightmare.
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Response from SEA CareApr 24, 2023
Hi there,
It's truly remarkable when the unit is in excellent condition.
A few factors can cause an ice maker not to work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
You may refer to these links and videos:
Ice maker is not working - Ice maker is frozen over: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Customer review from Samsung USApr 21, 2023
Terrible. Do Not Waste Your Money.
We bought all new Samsung appliances when we moved into our home in 2017 including this model fridge. It was great for awhile. Then the trouble started. The fan in the back kept freezing over and having to be replaced. Multiple times. The first time or two we hired someone to do it. Then my husband did it at least 2 more times. Each time it required defrosting with a heat gun and / or hair dryer after completely emptying the fridge and pulling the back panel. Also, the ice make also kept freezing over. We finally stopped trying to fix the ice maker and started buying ice. Also, it does not keep a constant temperature throughout the fridge Items in the back near the fan get so cold they freeze. More recently it start leaking water all over our kitchen floor. In short, this expensive, major appliance was way more hassle and headache. We have a GE Profile being delivered today because we just want to be rid of this thing.
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Response from SEA CareApr 26, 2023
Greetings,
Being able to get the fridge working at optimal performance is a must, DameIt. Using the correct temperature settings will keep the unit running efficiently.
To keep your fridge performing at its best, you’ll want to ensure you keep up with preventative maintenance. To prevent ice buildup, dispense at least a small amount regularly.
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
My Samsung refrigerator is too cold:
https://www.youtube.com/watch?v=40o6rKjU9UM
Samsung freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Samsung refrigerator maintenance tips:
https://www.youtube.com/watch?v=c2AWSLEBjDM
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you require further assistance, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145709341, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USMar 27, 2023
Fridge constantly Freezes (water/ice buildup)
There weren't any issues until we noticed that our food in the fridge started to become frozen. After a while, we noticed a puddle on the bottom underneath the CoolSelect Pantry. If you don't clean up the water puddle, it will eventually become a chunk of ice like an ice skating rink. The fridge compartment eventually became as cold as the freezer. I called a service technician at least 4x already and they couldn't do anything to fix it, claiming "Samsung has had this issue with this fridge since it first came out for production and it's not under our warranty to fix known conditions". Meaning, you will never get it fixed or if you do, the problem will come again after a few years. It was temporarily fixed when I noticed that my drain tubes (behind and underneath the fridge) was clogged, not allowing the frozen coils to properly drain and when I manually reinstalled a new temperature probe but the problem came back after one year. Overall, bad design. Heating coils do not heat enough or properly drain, draining tubes can get clogged easily, improper air ventilation, and/or bad temperature sensors can lead to the fridge compartment freezing all your food. I DO NOT RECOMMEND TO BUY.
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Response from SEA CareMar 29, 2023
We appreciate you posting a review, Randy Ly.
We understand that you don't want your freezer to be so cold that all your food freezes into solid blocks of ice. Typically, this is caused by a constantly running ice maker, or the temperature settings for the freezer compartment need to be adjusted.
I have shared a Samsung link below about Samsung freezer is too cold.
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Also, make sure that you are using the right temperature settings on your fridge. You can check it on the link below.
https://www.samsung.com/us/support/answer/ANS00080450/
You can check the service options that we offer on the link below.
https://www.samsung.com/us/support/service/
If you have inquiries and need further assistance in the future, feel free to reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Customer review from Samsung US
