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Customer Reviews for Samsung 24 in Top Control Tall Tub WaterWall Dishwasher in Stainless Steel with 3rd Rack and AutoRelease Dry, 38 dBA

Internet #301349947

Model #DW80M9960US

Store SKU #1002475857

  • 38 dBA Quiet but powerful Waterwall cleans hard-to-reach places
  • AutoRelease Door - Door opens automatically to dry dishes faster
  • Zone Booster - Targets different zones of your dishwasher

Customer Reviews

  • 3.4
    out of 116 reviews
  • 53% recommend this product
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Showing 1-30 of 116 reviews
All of the negative reviews are sadly true.
this thing is not worth the pricetag. it’s absolute garbage with the machine that stops working, very poor trays which do not hold dishes properly. total waiste of money with an overall cheap design.
by
Response from Samsung CaresAug 5, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
    Quiet, yes because it isn't working... Bottomline this unit is discontinued because it's hopeless...
    Quiet, yes because it isn't working... Bottomline this unit is discontinued because it's hopelessly defective design. WaterWall feature is a total bust. Samsung service has been out several times to fix only to reveal a new error code each time. Samsung should refund all owners..
    by
    Response from SamsungAug 16, 2022
    Hi there,

    We apologize that your experience with the dishwasher was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.

    An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed

    The Samsung dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/.

    Should you need more assistance, please feel free to get back to us via the following options:

    1. Facebook Messenger: http://m.me/Samsungsupport
    2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
    3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

    Reference Number: 1144804776

    Have a great day.

    ^Charles Samsung
      Easy install. SUPER quiet! Cleans better than any other dishwasher...
      Easy install. SUPER quiet! Cleans better than any other dishwasher I have had!!! Definitely recommend buying! Worth the price.
      by
      Response from SamsungFeb 3, 2021
      Hi StayathomeMom! I am happy to hear that your new Samsung dishwasher is performing well and was an easy install, thank you for sharing it with us, and for taking a moment to leave a great review! ^Shifa Samsung
      • Verified Purchase
      Super quiet
      We have had this dishwasher 13 months and it has worked perfectly. You almost can't hear it when it runs.
      by
      Response from Samsung CaresMar 28, 2019
      That's fantastic news. Thank you for taking the time to tell us how much you love your new microwave. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat
        • Recommended
        Leaks once a month
        I bought this about 18 months ago. At about 12 months in a leak started. It leaks only enough to set off the sensor. Then it tries to pump out the unit until I unplug it. When I take it apart there is about half a cup of water in the sensor pan and no indication of what is leaking so I dry it all off and put it back together and we are good for another month. I am so sad that I bought this one. I wish I had gotten a dishwasher that doesn’t leak.
        by
        Response from Samsung CaresMar 26, 2019
        I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
          This dishwasher is great if you are looking to have something very short term. I love the perfoma...
          This dishwasher is great if you are looking to have something very short term. I love the perfomance, look, and quietness of this machine. What I hate hate hate is that it only lasted me 2 years. In this price point, I should get significantly more use out of a dishwasher. It looks like the issue that I had (LC error) is super common with this washer. It should be recalled. Don't buy this, your heart will be broken along with the machine.
          by
          Response from SamsungFeb 3, 2021
          Hi, DD. We are always happy to help. To further support your concerns on the leakage error code (LC error) I'm including the link to the local service center locator (https://bit.ly/2mh3cw7). Thank you for choosing Samsung. ^Lena Samsung
            Torture!
            Sensors are way too sensitive. Always getting error codes and never know when or why it is going to stop working.
            by
            Response from Samsung CaresMar 11, 2019
            mkmn, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns: i. Dishwasher Information and Error Codes: http://bit.ly/2LcnBdV Thank you for being a part of the Samsung family! ^Cat
              4 Star Review
              Rating provided by a verified purchaser
              by
              Response from SamsungFeb 3, 2021
              Thanks for allowing Samsung to be a part of your home. ^Shifa Samsung
              • Verified Purchase
              5 Star Review
              Rating provided by a verified purchaser
              by
              Response from SamsungFeb 3, 2021
              Thank you for being the best part of Samsung. ^Shifa Samsung
              • Verified Purchase
              Works well, super quiet, but our 11” plates don’t fit...
              Works well, super quiet, but our 11” plates don’t fit in the bottom rack.
              by
              Response from SamsungFeb 3, 2021
              Quiet and efficiency are a few of the main features Samsung strives for! We appreciate the fact you recognize and appreciate that. Thank you. ^SuSu Samsung
              • Verified Purchase
              2 found this review helpful
              5 Star Review
              Rating provided by a verified purchaser
              by
              Response from SamsungFeb 3, 2021
              Having a quiet and efficient dishwasher makes chores less stressful. Thank you for choosing Samsung. ^SuSu Samsung
              • Verified Purchase
              Good machine. Be sure to get the installation kit. With...
              Good machine. Be sure to get the installation kit. With a right angle power plug chord. Quiet machine. We love it!!
              by
              Response from SamsungFeb 3, 2021
              Hi oHMS! Thanks for taking a moment to tell us how much you love your new dishwasher! Great performance, quiet, and good value! With Samsung, you can expect nothing less! ^Shifa Samsung
              • Verified Purchase
              1 found this review helpful
              Piece of Junk
              It is very quiet. I will admit that. One has to see if the light is on to ensure it is running. However, after 10 months it no longer works. The place I bought it from has had a technician out here 4 times due to noise and leaking. They have not been able to fix either. Once the error code for a leak displays (LC) the dishwasher does not run. So, since November (it is now mid Jan) I have not been able to use this dishwasher. Thank goodness it is still under warranty. I suspect Samsung only puts a 1 year warranty on it because it is a piece of junk. Also, when it does run it cleans great and I was happy with it. Too bad it no longer runs. At this pricepoint, I expect much better quality.
              by
              Response from Samsung CaresJan 23, 2019
              I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139046626. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat
                PROS: Extremely quiet. Blue light makes it easy to understand when dishwasher is operating. It do...
                PROS: Extremely quiet. Blue light makes it easy to understand when dishwasher is operating. It does a great job cleaning with the express cycle, no need to use the longer cycles. I really likes that the door pens automatically at the end of the cycle helping the drying process. Negatives: Terrible Samsung app, integration between cell phone and dishwasher doesn't work. Internal layout is not maximized, I feel it makes me waste space when loading the dishwasher.
                by
                Response from SamsungFeb 3, 2021
                Hello, bvlnt! We appreciate all the great things you highlighted about your new Samsung dishwasher. Thank you for taking the time to share your experience. and your feedback is vital to that process. Your honest review is refreshing, and we thank you for it! ^Shifa! Samsung
                • Verified Purchase
                • Recommended
                3 found this review helpful
                The product is great and the delivery guys were fabulous....
                The product is great and the delivery guys were fabulous. I would order from Home Depot again.
                by
                Response from SamsungFeb 3, 2021
                Thank you for leaving us great review. Welcome to the Samsung family. ^Shifa Samsung
                • Verified Purchase
                1 found this review helpful
                Very quiet but the second tray (the one for glasses)...
                Very quiet but the second tray (the one for glasses) looks like endeble, maybe needs additional adjust.
                by
                Response from SamsungFeb 3, 2021
                Thank you for the great feedback. Samsung is always looking for ways to improve our products and services. These are really great points to look into. ^Bri Samsung
                • Verified Purchase
                It doesn't clean as well as I think it should...
                It doesn't clean as well as I think it should for a top dollar dishwasher
                by
                Response from SamsungFeb 3, 2021
                Hello To, I understand when expectation and results do not meet. Here is a link that you may find helpful. https://bit.ly/2Q5gOEZ. Thank you. ^SuSu Samsung
                • Verified Purchase
                1 found this review helpful
                Silent dish washer with great cleaning performance!...
                Silent dish washer with great cleaning performance!
                by
                Response from SamsungFeb 3, 2021
                Great to hear, Tracy! Samsung does sincerely value you as a customer! ^Bri Samsung
                • Verified Purchase
                Looks great and extremely quite...
                Looks great and extremely quite
                by
                • Verified Purchase
                1 found this review helpful
                Not happy at all
                Dishwasher is dying in its first year. LC errors .... Does start at times
                by
                Response from Samsung CaresDec 12, 2018
                I definitely understand your concerns and frustrations, and I have some information for you. Please follow this link http://bit.ly/2LcnBdV to a troubleshooting article for this issue. Thank you for being a part of the Samsung family. ^Cat
                  Great dishwasher for a great price. It’s very quiet and cleans/dries very well.
                  Great dishwasher for a great price. It’s very quiet and cleans/dries very well.
                  by
                  Response from SamsungFeb 3, 2021
                  Great to hear JS! Welcome to the Samsung family. ^Bri Samsung
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  I have found many people with same issue, from the day we bought it error comes up "LC". No way t...
                  I have found many people with same issue, from the day we bought it error comes up "LC". No way to power off unless you turn off breaker. Nothing is clogged, just a very sensitive dishwasher that takes over 2 .5 hours to clean on normal. complete garbage
                  by
                  Response from SamsungFeb 3, 2021
                  Hey there LC, I can understand how this can be pretty frustrating. I would love to recommend this link https://bit.ly/2QfQPds that can assist with error codes and finding a resolution. ^Bri Samsung
                    1 found this review helpful
                    I bought this Product end of 2014. 4 years on, we have issues after issues on this. Upper Tray w...
                    I bought this Product end of 2014. 4 years on, we have issues after issues on this. Upper Tray was changed first. all motors where changed. pc board was changed. some other parts which I do not recall has been changed. now, it has started to act up again. chimes every now and then, motor runs like a motorcycle. - that loud. all the inside parts are plastic, really for this price, we have plastic. I am buying a different brand and do not want to go to samsung again. Poor quality, poor performance, poor customer service.
                    by
                    Response from SamsungFeb 3, 2021
                    Hi SAJ, thank you for taking the time to share your feedback We at Samsung are always striving to make our customer's experiences better. Thank you. ^SuSu Samsung
                      1 found this review helpful
                      We didn't have this dishwasher for a month and it broke. We didn't buy Home Depot's warranty, so...
                      We didn't have this dishwasher for a month and it broke. We didn't buy Home Depot's warranty, so we have had to have repairs made on the unit four times now. The dishes are never dry, and are not very clean. It is horrible quality and I will never buy another Samsung.
                      by
                      Response from SamsungFeb 3, 2021
                      Hey there jh, I can certainly understand how the dishes remaining dirty can get frustrating. I would love to recommend the following link to determine a possible cause and resolution https://bit.ly/2Q5gOEZ I would also like to recommend checking out page 15 of the user manual found here https://bit.ly/2IBH3i6 to learn more about the AutoRelease Dry option. ^Bri Samsung
                        1 found this review helpful
                        Very quiet!
                        I purchased this more or less on a whim. I have used it for about 2 months now and have not had any issues with it at all. I think my only complaint is that on a few textured plastic plates my toddler son uses it appears to leave trace amounts of detergent. I am still experimenting with different brands of soap so as of now I am blaming that. Glass and ceramic dishes come out so shiny its hard to tell that some of them are 10 years old.
                        by
                        Response from Samsung CaresSep 26, 2019
                        I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns: 1. Dishes Are Not Clean: http://bit.ly/2DkjyKc Thank you for being a part of the Samsung family! ^Cat
                          • Recommended
                          Worth every penny
                          We’ve had this dishwasher for about two months now. The one hour wash cycle is awesome. The sanitize function has been great for washing wine bottles. We don’t use the app, but I suppose it could be a great help if there is ever an error message ect. This dishwasher is soooo quiet, I’m very happy with our purchase.
                          by
                          • Verified Purchase
                          • Recommended
                          Love the performance, but it's not perfect
                          [This review was collected as part of a promotion.] This thing is definitely powerful - everything comes out squeaky clean flawlessly every time. There are a few issues, however: Samsung put the cart before the horse with the app support. I had this almost 9 months before the "Smart Things" app supported it. Furthermore, add this to your list of devices is unpredictable. I had to try it no less than 6 times over two different days, then finally it just worked. The door automatically opens when the cycle is done. That's great, but it fails to do so every once in a while. Now after about a year, the door no longer just cracks like it's supposed to. It opens all the way up and falls to the floor. I bought a 5 year warranty, so I'm sure the tech can patch me right up either way.
                          by
                            • Recommended
                            Good cleaning power
                            I never liked using dishwashers because I never felt they cleaned well. Samsung's dishwasher actually cleans my dirty dishes. Great time saver. Glad I bought it
                            by
                              Good product
                              I brought this computer modem and very happy to use
                              by
                                • Recommended
                                BEST DISHWASHER
                                very good dishwasher ,very quite ,cleans dishes very good ,easy to operate
                                by
                                  • Recommended
                                  Showing 1-30 of 116 reviews