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Customer Reviews for Samsung 24 in Top Control Tall Tub WaterWall Dishwasher in Stainless Steel with 3rd Rack and AutoRelease Dry, 38 dBA

Internet #301349947

Model #DW80M9960US

Store SKU #1002475857

  • 38 dBA Quiet but powerful Waterwall cleans hard-to-reach places
  • AutoRelease Door - Door opens automatically to dry dishes faster
  • Zone Booster - Targets different zones of your dishwasher

Customer Reviews

  • 3.4
    out of 116 reviews
  • 53% recommend this product
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Showing 1-30 of 116 reviews
Amazing dishwasher!
I bought this over a month ago and I was a little skeptic about all the fancy features. I’m truly blown away, I haven’t had a single issue with it. It is so quiet that the only way to tell it’s running is by putting your ear to it or the blue light that’s on while washing. My dishes and plastics always come out dry and spotless. I didn’t think I would use the 3rd rack but it has become the most used! I love everything about it!!
by
  • Verified Purchase
  • Recommended
Samsung dishwasher is the worst one
I bought Samsung dishwasher last year 2016 Had problems in the first 4-5 months tech came 4times to fix the problem it’s code oc on display then work only for 4 months same problem again now they’re saying warranty’s over worst experience don’t ever buy Samsung
by
    This product is absolute garbage. We bought it to match our new samsung range and fridge (which ...
    This product is absolute garbage. We bought it to match our new samsung range and fridge (which we love). The "WaterWall" is a flimsy "arm" that is supposed to sweep back and forth. Ours never did. Also, it only heats the water about 2 hrs into the heavy cycle. Forget about the normal cycle. It's just gently splashing cold water about on the normal cycle. Like birds taking a bath. I like the reviewers who say this machine just moves food from one dirty dish to another. That's pretty accurate. Finally, the pump gave out and not only did it flood my floor, but every time we tried to turn it off it would turn back on again, even with the door open. We literally had to unplug it to get it to stop. The repair guy was like, oohhh....one of THOSE again! Samsung support guys were pretty much the same. Samsung ended up having to give us a full refund.
    by
      1 found this review helpful
      My dishwasher is 2.5 months old. It has had a Samsung service technician out twice and still does...
      My dishwasher is 2.5 months old. It has had a Samsung service technician out twice and still does not work. A leak is detected but there is no leak. The Samsung "technician" couldn't even manage to pull the dishwasher out, didn't know how to wire power to it, and didn't install it back in the last time they were here. There is no way to even silence the fault. It constantly beeps so long as it has power. This is my second Samsung Appliance (out of 2) to fail within 6 months of purchase. Their quality control is bad, and customer service is worse. Wish I had bought a Bosch as I had in my last house.
      by
      Response from SamsungMay 31, 2022
      Hi SirJohnDoe,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not working properly. We will surely notate this feedback for better products in the future.

      For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
      https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/

      The dishwasher is leaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001021/

      A Dishwasher displaying error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002074/

      The best way to load the dishwasher:
      https://www.samsung.com/us/support/answer/ANS00062443/

      You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
      https://www.samsung.com/us/support/answer/ANS00076793/

      Dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/DW80M9960UG/AA

      If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144552745

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung
        1 found this review helpful
        5 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        Have not used all the extras, but it is very...
        Have not used all the extras, but it is very quiet.
        by
        • Verified Purchase
        Very quiet. Detergent tab did not open up one cycle....
        Very quiet. Detergent tab did not open up one cycle. Design flaw? Never happened with my old Asko. Cleans well.
        by
        • Verified Purchase
        Really like the dishwasher my only problem with it is...
        Really like the dishwasher my only problem with it is the Smart Home feature. The dishwasher always disconnects from Smart Home after a cycle. 5 stars if it didn’t do that.
        by
        • Verified Purchase
        So Quite we don't even know its running. Dish are...
        So Quite we don't even know its running. Dish are So Clean
        by
        • Verified Purchase
        So far so good
        We love it so far. Dishes come out sparkling. Only thing to be aware of is that there’s an error on the installation manual. They tell you if you are securing it to the side of the cabinet, you pop out the plugs and insert a screw into the hole and screw it into the cabinet. Unfortunately that won’t work because the hole is too big and the screw secures nothing. What you need to do is use the top mount bracket for the side as well after breaking off the tip. The directions do not say this.
        by
          • Recommended
          1 found this review helpful
          I bought this dishwasher last month and it started to leak from the side panel after 3 use. I had...
          I bought this dishwasher last month and it started to leak from the side panel after 3 use. I had to call Samsung 5 times before they sent someone over to take a look after 4 days later. The technician took the pictures of the leak and told me this is a manufacture's fault and Samsung will call me to replace the unit but no one called and after a follow up I was told the technician has told them it was my fault and the unit will not be replaced.
          by
            3 found this review helpful
            Did you hear something?
            This is the quietest dishwasher I have ever owned, I actually didn’t think it was even running, you won’t hear anything. The design, features and operation are top of the line, the 3rd rack is something I didn’t think I would use, but I was wrong, it’s use and position is perfect. Connecting the WiFi feature does take a bit of time and its intergration into Samsung Smarthings without the separate app would be a plus, but the feature is cool, overall this one is 5 Star!
            by
              • Recommended
              I will never buy another samsung appliance. If you want to spend you life and all of your money f...
              I will never buy another samsung appliance. If you want to spend you life and all of your money fixing a dishwasher then buy samsung.
              by
              Response from SamsungMay 30, 2022
              Hi tired,

              Thank you for bringing this to our attention.
              We apologize for any inconvenience this may have caused you.

              The experience is not what we expect from our customers.
              In case of repair or replacement, you can check the warranty coverage of your product here:

              https://www.samsung.com/us/support/service/warranty/DW80M9960US/AA
              For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx

              if additional assistance is needed, please reach us with the following options to further assist you:
              1. Facebook Messenger: http://m.me/samsungsupport
              2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
              3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
              4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

              Thank you for choosing Samsung. Have a great day.

              Reference number:1144550553

              ^^Ross Samsung
                2 found this review helpful
                Samsung Dw80m9960ug
                [This review was collected as part of a promotion.] Great style Dishwasher great color.We love our new appiances, they look so sharp , love the blac
                by
                  • Recommended
                  Super quiet! Easy to install. DRYS THE DISHES, a feature...
                  Super quiet! Easy to install. DRYS THE DISHES, a feature many actually don't have anymore.
                  by
                  • Verified Purchase
                  1 found this review helpful
                  Interior of door defective
                  The interior of the dishwasher door is so soft it easily dents. Never had any dishwasher with such a tinny liner in door. Very disappointed
                  by
                    Worth the hype
                    Everything works great! Connect to smart home app and enjoy.
                    by
                      • Recommended
                      I read a few negative reviews but still went ahead with the buy. So far I am very satisfied with ...
                      I read a few negative reviews but still went ahead with the buy. So far I am very satisfied with the product. Dishes and silverware come out clean and dry. I particularly enjoy the third rack, which allows me to wash big utensils/knives, lids with ease. And it is indeed true, you could sleep next to this dishwasher.
                      by
                      • Verified Purchase
                      • Recommended
                      2 found this review helpful
                      Awesome
                      This dishwasher is amazing! I love the 3 racks! Being able to layout sharp knives, big ladles, etc and not worry about getting cut loading & unloading dishwasher, getting clean on first run! So many features and I love the wifi adds to my smart home things. If you're deciding whether to buy this dishwasher or not.... I can say without a doubt you won't be disappointed, it's AMAZING! Only disappointment I had was with Home Depot itself, the dishwasher was on sale which was going back to full price at midnight, so I bought it before sale ended. The next day, Best Buy had same machine go on sale for cheaper, plus free installation (which I had to pay for installation &install kit). I called Hone Depot and they wouldn't honor their "supposed " price match guarentee. The customer service representative was very rude regarding the whole issue. So needless to say, I will not buy another appliance from Home Depot because they refused to match price and their rude CSR on the matter.
                      by
                        • Recommended
                        1 found this review helpful
                        I have the "non bluetooth predecessor, but here is some advice from someone with a "water wall di...
                        I have the "non bluetooth predecessor, but here is some advice from someone with a "water wall dishwasher". DO NOT BUY THE WATER WALL. THIS PRODUCT HAS FAILED AFTER 18 MONTHS AND SAMSUNG WARRANTY SERVICE HAS HAD ME WAITING FOR 5 WEEKS FOR THE GEAR MOTOR WHICH DRIVES THE WATER WALL. It's available on Amazon for $102.00 and 2 day delivery. That being said it is the quietest dishwasher I've ever known. It has a dry and sanitize cycle but the dishes are never dry when the cycle is finished. about once every two weeks I must turn off the power to reset the computer because the controls get locked up. As a licensed Master Plumber and licensed Master electrician I can work on this myself...but why... when there are so may other dish washers that don't need to be worked on.
                        by
                        Response from SamsungSep 7, 2022
                        Hi buildingcodeguy,

                        I’ve had a chance to review your complaint, and I’d like to apologize for not meeting your expectation. Thank you for taking the time to share that with us so we can make it right. This matter is something that our team at Samsung doesn’t take lightly.

                        To further assist you on this matter and to know more about the product, please contact us with the following options:
                        1. Facebook Messenger: http://m.me/samsungsupport
                        2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                        3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
                        4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

                        You may provide this reference number (1144888363) to help our team pull up your information.

                        Thank you for choosing Samsung. Have a great day.

                        -Trisha- Samsung
                          2 found this review helpful
                          It is unbelievably quiet and it does an amazing job...
                          It is unbelievably quiet and it does an amazing job cleaning everything...
                          by
                          • Verified Purchase
                          Samsung waterfall dishwasher
                          Love it great features love the express 60 it is much faster then our old diswasher extremely quiet
                          by
                            • Recommended
                            Read this BEFORE you measure for size. We ordered this one month ago and the installer is coming ...
                            Read this BEFORE you measure for size. We ordered this one month ago and the installer is coming out for the third time tomorrow. Apparently Samsung has some product configurations unlike any other brand of dishwasher. First off, yes we did measure before purchasing. But the dishwasher needed another 1/4 inch of clearance (at the top) that was covered by a cabinet trim piece - first visit. Trim piece removed by us. Second installer says the electric cord coming out the back wall behind the dishwasher is too short. Samsung electric hook up is in the FRONT of the dishwasher. We fixed that and hopefully this appliance will no longer reside in my garage and be in the kitchen. Then I can update my review about how it actually works.
                            by
                            Response from SamsungMay 29, 2022
                            Hi SanDiego,

                            Thank you for bringing this to our attention.
                            We apologize for any inconvenience this may have caused you.
                            The experience is not what we expect from our customers.

                            In case of repair or replacement, you can check the warranty coverage of your product here:
                            https://www.samsung.com/us/support/service/warranty/DW80M9960US/AA

                            For parts needed you may purchase them here:
                            https://www.samsungparts.com/Default.aspx

                            if additional assistance is needed, please reach us with the following options to further assist you:
                            1. Facebook Messenger: http://m.me/samsungsupport
                            2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                            3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
                            4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

                            Thank you for choosing Samsung. Have a great day.

                            Reference number:
                            1144548368

                            ^^Ross Samsung
                              3 found this review helpful
                              Awesome dishwasher
                              This is a awesome dishwasher it has everything you need and more. I love the song it plays to signify it's done. I highly recommend this product..
                              by
                                • Recommended
                                1 found this review helpful
                                Coolest Dishwasher Ever,,, plus MORE
                                I could sleep next to this dishwasher. In fact, I've actually considered recording its sounds and making it into a sleep sound to play at night. The only way you can hear this washer is if your in the same room; and even then it's relaxing. The color, black stainless, compliments my floors more than I ever thought; and vice-versa! Literally nothing short of amazing. I love it. It's worth every penny. I'd buy as many as I needed just like it, if I had a big enough home. I'm a "tech-y" person, and I love the technological ability of this dishwasher. I sound like a sales-person, or, a paid endorser. I assure you I am NOT. I just purchased a Samsung dishwasher(DW80M99), refrigerator (4-door flex RF23J9011SG), and microwave(ME21H706MQG). The best appliances I've ever bought, ever. Just l, unimaginably pleased!
                                by
                                  • Recommended
                                  This product has great features
                                  Good product power button too easy to come on. No other problems yet
                                  by
                                    • Recommended
                                    Showing 1-30 of 116 reviews